Travel Specialist at AFARI Travels & Tours Limited

We seek a specialist who can interact with clients and help them make informed decisions on their travel plans. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

Summary

• Determining clients' needs and suggesting suitable travel packages
• Organizing travels from beginning to end, including tickets, accommodation and transportation
• Supplying travellers with pertinent information and useful travel/holiday materials
• Promote sales & profit goals

Functions

• Research, explore and study different travel destination options
• Research destination and travel prices, customs, weather conditions, reviews etc.
• Research and study clients’ specifications and wishes
• Plan and sell transportations, accommodations, insurance and other travel services
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers
• Book transportation, make hotel reservations and collect payment/fees
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Maintain relationships with key persons
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales targets

Requirements

• 2 years of experience as a Travel Agent or similar role
• BA in Hospitality, Travel, Tourism, Business or similar relevant field
• Knowledgeable about travel, tourism, offers & its trends
• Good knowledge of travel software
• Good sales and presentation skills
• Critical thinker and problem solver
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Solid written and verbal communication skills.

Targets

• The following monthly targets mandatory and consistent with our operating policies.
• Convert 20 leads to customers monthly. a
• Provide 50 leads contacts. b
• Design policies from customer feedback/research for optimised operations. c
• Close sales of N25,000,000. d

If superscript A, B, and (C or D) are distinction rated, a “Commitment Bonus” of N50,000.00 is awarded to Travel Specialist for the month.

To make claims, an email is written to supervising officer & finance copied. The email must contain vividly proof that each target was met.

Contract Terms

• Dealings shall follow the Employment Agreement of the company.
• Non-Disclosure Agreement (NDA) & Non-compete clauses apply.

Salary & Benefits

• Monthly Salary shall apply. Details are outlined in the employment agreement.

Employment/Contract Agreement

• Employment Agreement is attached and should be signed to commence contract.

Non-Disclosure Agreement/Non-Compete Agreement

• This contract requires signing of our Non-Disclosure/Non-Compete agreement attached.

Work Schedule

• Work schedule is from 8:30AM to 6:00PM. An hour break ideally from 12Noon to 1:00PM applies. Work days are Monday to Friday. However, it is customary that you have flexible hours on a 24-hour schedule to aid operations and clients travelling across different time zones – hence, accessibility at all times is required.
• A hybrid work schedule is Physical presence at the office 3 to 4 days a week, Monday, Wednesday, Friday or as scheduled by your supervisor.
• On some occasions, a 4-hour Saturday may be required.
•  Remote Work Days require Sign-in at 8:00 AM and close-out at 6:00 PM.

Time off Policy

• Public holidays are not considered part of this contract agreement.