TV Technician at JMG

Brief Description

• Full and complete engagement in attending, repairing, servicing of customers complaints and must always ensure customers satisfaction.

Duties

• Attend all calls assigned by the supervisor.
• Report back to office on any Customer feedback.
• Do site survey and report to office to advice unit capacity and installation planning.
• Reduce repair turnaround time.
• Increase Customer satisfactory level.
• Adequate communication with customer and to the team.
• Ensure adding value to customer confidence on products.
• Follow up with customers pending job and update to closure.

Requirements

• Technical Trade Test competency.
• Plus 5-10 years of experience in Home Appliance Field.
• Leadership and team spirit
• Customer education satisfaction
• Coordination and planning
• Problem solving culture