Latest Vacancies at Prospa Technology Limited

What You’ll Do

• Maintain key member accounts
• Build long-lasting relationships with external contacts and internal departments to create a better member experience
• Provide support to key members by learning about and satisfying their needs
• Research, analyze and interpret data from various sources
• Make cold calls or reach out to members
• Stay current on company offerings and industry trends
• Present and demonstrate the value of products and services to prospective members
• Compile and analyze data to find trends
• Convert analysis into business insights
• Support the development of sales strategies
• Handle member complaints

What You’ll Need

• Bachelor's Degree in Business, Marketing, or related field
• Previous experience working in customer experience
• Comprehensive and current knowledge of industry trends
• The drive and energy to manage multiple accounts while looking for new opportunities
• Excellent verbal and written communication skills
• Ability to understand member needs
• Strong problem-solving and analytical skills
• Attention to detail
• High self-initiative
• Ability to work in a fast-paced environment

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Job Summary

• We are looking for creative Customer Service Officers to join our versatile team and help achieve our member objectives.
• As a MOO specialist you will be tasked with implementing, supporting and managing all member accounts and query activities as well as collaborating with other departments to contribute to the overall success of the organization.

What You’ll Do

• Check-in on the member onboarding journey to identify blockages to approvals
• Approach issues members face with a goal of finding resolutions
• Liaise with respective teams and partners to ensure all member requests, open transactions and complaints are managed through an effective resolution process
• Effectively provide product information/demonstrations to prospective and new members when required/requested
• Gather product feedback and communicate to relevant stakeholders

What You'll Need

• Fresh graduates with a Degree in Business, Marketing or related fields
• Creative thinking with excellent communication skills
• Patience and ability to engage members in conversation
• Working knowledge of relevant computer software and systems
• Fluency in English and/or other Nigerian languages
• An empathetic, inclusive and curious attitude
• The ability to handle rejection and stress in soliciting members

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Job Summary

• We are constantly on the lookout for great talent who will work with us to build a brand that is passionate about delivering excellent services to our members.
• As a graduate trainee, you have the advantage of working with different teams within the company.
• This puts you in a position to understand how individual teams operate, and helps you better align your interests. 

What You’ll Do

• Participate in trainings and work with several departments within the company
• Analyze existing systems and offer new ideas for improvement
• Research, analyze and interpret data from various sources
• Convert analysis into business insights
• Bring positive energy into the company, and form lasting professional relationships with staff

What You’ll Need

• A Degree in a relevant field
• A positive attitude and a growth mindset
• Adaptability, willingness to learn new skills and commitment to exceptional delivery
• Excellent written and verbal communication skills
• Excellent research abilities and a willingness to grow
• Strong problem-solving and analytical skills
• Attention to detail
• High self-initiative