Member Onboarding Operation Specialist at Prospa Inc

Job Summary

• We are looking for creative Customer Service Officers to join our versatile team and help achieve our member objectives.
• As a MOO specialist you will be tasked with implementing, supporting and managing all member accounts and query activities as well as collaborating with other departments to contribute to the overall success of the organization.

What You’ll Do

• Check-in on the member onboarding journey to identify blockages to approvals
• Approach issues members face with a goal of finding resolutions
• Liaise with respective teams and partners to ensure all member requests, open transactions and complaints are managed through an effective resolution process
• Effectively provide product information/demonstrations to prospective and new members when required/requested
• Gather product feedback and communicate to relevant stakeholders

What You'll Need

• Fresh graduates with a Degree in Business, Marketing or related fields
• Creative thinking with excellent communication skills
• Patience and ability to engage members in conversation
• Working knowledge of relevant computer software and systems
• Fluency in English and/or other Nigerian languages
• An empathetic, inclusive and curious attitude
• The ability to handle rejection and stress in soliciting members