Job Openings at Baobab Microfinance Bank

Description

• The candidate will act as the point of contact for all employees, providing administrative support and managing their queries. Main duties include managing office stock, preparing regular reports (e.g. expenses and office budgets) and organising company records. If you have previous experience as an office Administrator or similar administrative role, we’d like to meet you. Our ideal candidate also has working knowledge of office equipment, and office management tools.
• Ultimately, you should be able to ensure our administrative activities run smoothly on a daily and long-term basis.

Main Responsibilities

• Managing office supplies stock and placing orders;
• Preparing regular financial and administrative reports,
• Administration of company databases

Other Responsibilities

• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Maintain and update company databases
• Organise a filing system for important and confidential company documents
• Answer queries by employees and clients
• Energy / Power supervision
• Cleaning supervision & reports
• Drivers and fleet management
• Logistics management
• Government rates payment and timely negotiation
• Rent renewal and negotiation
• Car fueling and maintenance
• Monthly report of all Admin functions
• Branch daily follow-up to ensure a smooth operation
• Update office policies as needed
• Maintain a company calendar and schedule appointments
• Book meeting rooms as required
• Distribute and store correspondence (e.g. letters, emails and packages).
• Prepare reports and presentations with statistical data, as assigned
• Arrange travel and accommodations.
• Schedule in-house and external events
• Other duties as may be assigned by the HOD

Requirements

• High School Diploma; additional qualifications in Office Administration are a plus.
• Minimum of 2 years work experience.
• Proven work experience as an Administrative Officer, Administrator or similar role.
• Solid knowledge of office procedures.
• Experience with office management software like MS Office (MS Excel and MS Word, specifically).
• Strong organisational skills with a problem-solving attitude.
• Excellent written and verbal communication skills.
• Attention to detail.

go to method of application »

Duties and Responsibilities

• Prospect new clients and assist them for loan applications.
• To analyse and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arranges to open a new loan account.
• Prepares and executes loan contracts and arrange for disbursement of loan in kind.
• Have good knowledge about guidelines of the regulatory body and be able to prepare loan reports for internal and external use.
• Monitors the loan and follows up on the timely repayment.
• Maintain contact and maintain good relationships with clients.
• Ensure full compliance with all in-place Baobab policies & procedures and with audit recommendations.

Position scope:

• SME Loan Officer is responsible for processing loan applications for SME and corporate clients, as well as monitoring the loan portfolio

Skills and Specifications

• Bachelor's Degree in Banking & Finance or Accounting
• 1-2 years prior experience in the credit department in commercial banks or any financial sector.
• Prior experience in Microfinance banking will be an added advantage
• Organisational and time management skills.
• Ability to work effectively in a team environment.
• Negotiation and internal relationship building.
• Sound written and verbal English communication skills.
• Advanced computer skills (MS Word, Excel, PowerPoint).
• Analysis and reporting skills.
• Proficient typing skills.
• Problem solving and decision making.
• Applicants must reside within Lagos.

Other Requirements:

• Good understanding of business processes.
• Ability to communicate and to maintain good relations with the client.
• Good presentation skills and excellent courteous attitude; social concern.
• Ability to work in confidentiality; ability to work in the field.

go to method of application »

Responsibilities

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.

Education, Experience, and Licensing
Requirements:

• A university / College Degree is an asset.
• 3 - 4 Years experience as a Supervisor
• Previous customer service experience/call centre agents are preferred especially in particular industry.

Other Requirements:

• Call center, customer service, 3 years supervisory experience
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem-solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Qualifications / Skills:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking.

go to method of application »

Job Purpose

• The main role of the interns is to sell the Digital Channels to customers that walk into the branches.

Rôles & Responsibilities

• Assisting customers to download My Baobab app and use it for transactions
• Assist customers in the request for Baobab Verve Cards & USSD
• Liaise with the CSO to ensure that the customer is aware of their NUBAN and its uses
• Encourage customers to make repayments via the NIBSS Inflow Channels
• Market and drive adoption of future Digital Channel solutions
• Be responsible for reporting on specified digital channels used by Baobab customers
• Be responsible for updating workflows and plans for the internal digital transformation process.
• Any other tasks assigned by the supervisor

Profile

• Possess a Bachelor's Degree in relevant fields.
• Ability to listen, adapt, persuade and transform
• Ability to make new and useful ideas work;
• Ability to extract, interpret, analyse data and resolve problems;
• Ability to produce deliverables conforming to the required standard;
• Ability to support a team and team building skills;

go to method of application »

Responsibilities

• respond to customer questions and complaints, and troubleshoot problems with services or products.
• Comply with all call centre objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Preparing reports and analysing data to assist management as they determine call centre goals.

Education, Experience, and Licensing
Requirements:

• A University / College Degree is an asset.
• 2 - 3 Years experience as a Supervisor
• Previous customer service experience/call centre agents are preferred, especially in a particular industry.

Other Requirements:

• Call centre, customer service, 1 years supervisory experience
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Excellent problem-solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Qualifications / Skills:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail.
• Professionalism.
• Multi-tasking.