Job Openings at Baobab Microfinance Bank

Responsibilities

• respond to customer questions and complaints, and troubleshoot problems with services or products.
• Comply with all call centre objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Preparing reports and analysing data to assist management as they determine call centre goals.

Education, Experience, and Licensing
Requirements:

• A University / College Degree is an asset.
• 2 - 3 Years experience as a Supervisor
• Previous customer service experience/call centre agents are preferred, especially in a particular industry.

Other Requirements:

• Call centre, customer service, 1 years supervisory experience
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Excellent problem-solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Qualifications / Skills:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail.
• Professionalism.
• Multi-tasking.