Jobs at Nicole Sinclair Consulting

Responsibilities 

• Responsible for the achievement of Agent Banking targets and overall business performance of the Bank’s Agent Network.
• Responsible for the growth and expansion of the Bank’s Agent Network Monitor and ensure adherence to internal policies and all Regulatory/compliance policies related to Agent Banking Work with all critical stakeholders to ensure successful implementation of the Agent Banking and Financial Inclusion strategies of the Bank.
• Work with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans.
• Work with the commercial department to continually create/innovate products for sustainable growth in Target customer’s Wallet and market share.
• Design initiatives, promos and market activations that will increase transactions and lead to increased competitiveness and brand visibility.
• Identify strategic partnerships and alliances and partnerships to grow market share and brand visibility.
• Manage stable partnerships focusing on strategy and Bank business growth. Work with Communication to implement agent promotion campaigns as planned.
• Work closely with the Deposits Mobilizations teams in achieving the bank’s deposit target.
• Design of Operational marketing material - support the design and implementation of advertising, and operational marketing materials.
• Cross sells all the savings accounts accordingly and other alternative delivery channel products as applicable against given targets on specific assigned operational areas.
• Develop and Identify suitable savings promotion activities according to area specification and prepares the action plan.
• Follow up process for opening accounts for potential customers of the bank especially customers mobilized through market storm.
• Develop and implement strategies to grow/retain business.
• Customer value management- analyzes customer demographics and behavioral trends and develop appropriate campaign strategies in response to the results of this analysis.
• Responsible for ensuring adequate brochures and savings promotional materials at the branches;
• Channel development - assess the performance of various market channels in the bank, and track developments.
• Responsible for making appropriate recommendations on future business initiatives. In addition, track developments in other channels.
• Brand - undertake research on brand performance that supports its evolution.
• Perform other duties as required, consistent with the goals, objectives, and responsibilities of the bank.

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Responsibilities

• Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
• To sell Personal EDFIN microfinance products to the specified target customers/segments and meet monthly sales targets.
• To contact potential customers and convince them about the bank’s product offerings.
  Ensuring that the conclusions on all the business sourced on Telesales leads, should be reported to SRM
• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
• To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
• Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that no customer application is misplaced and is kept in safe custody.
• To ensure that code of the conduct as per the bank bank’s policy are adhered to
• To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers.
• To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank.
• To ensure that the sales process prescribed by the bank is fully adhered to.
• Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
• Derive insight to competitor’s sales activities and effectively report them to the Sales Manager/Relationship Manager.
• Maintain accurate and up to date activity records.
• Maximize sales referral opportunities by working with customer service colleagues.
• Is responsible for delivering service to customers that is synonymous with the consumer brand experience being promoted by the organization.
• To ensure performance as per the performance management criteria.