Fresh Jobs at Hilton Worldwide

What will I be doing?

As a Banquet Supervisor you are responsible for driving business profitability, cost management and deliver an excellent Guest and Member experience. A Banquet Supervisor you will also be required to assist the department. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
• Ensure departmental service standards are strictly adhered to at all times
• Ensure proper handling of all operating equipment to minimize breakage or loss.
• To be friendly and polite in front of guests at all times.
• Assign and supervise duties to all direct reports.
• To assist in other Food & Beverage areas if and when required.
• Handle guest complaints / comments efficiently and promptly.
• Ensure outlet cleaning schedules are adhered to and identify additional requirements.
• To assist in the service of food & beverage when required.
• Study and learn menu terminology.
• Report for duty on time with clean attire.
• Follow the policies and procedures introduced by the Food & Beverage department
• Train, coach and mentor team members actively to ensure continuous skill improvement
• Perform periodic scheduled performance reviews with assigned team members
• Take disciplinary action when required in line with team member conditions of service
• Balances working hours in accordance with needs of the outlet operations
• To carry out any other reasonable tasks requested by your Manager or HOD

What are we looking for?

A Banquet Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of HND or BSc in Related field
• Experience of managing large teams.
• Experience and knowledge with large functions.
• Good communication skills, great leadership and organizational skills
• Ability to drive cost effectiveness and generate revenue
• Focus on details and customer care
• Ability to use computer applications as Microsoft Office Word and excel and PowerPoint

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• A Customer Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Customer Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Experience with OPERA pms
• Graduate of English language,Mass communication and any Foreign languages

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience