Career Opportunities at LEAD Enterprise Support Company Limited

Job Objective 

Our client, a Microfinance Bank is seeking a dynamic and experienced Head of Department, Business Process Management to lead and drive the bank's business process management initiatives. The ideal candidate will be a strategic thinker with a proven track record in process improvement, automation, and technology implementation. 

Duties and Responsibilities: 

Process Analysis and Improvement:

• Identify, analyze, and evaluate current business processes to identify inefficiencies and opportunities for optimization.
• Develop and implement process improvement strategies, including process reengineering, automation, and streamlining.
• Measure and track process performance metrics to assess effectiveness and identify areas for improvement. 

BPM Framework and Methodology:

• Establish and maintain a robust BPM framework and methodology, aligned with industry best practices.
• Develop and implement BPM tools, templates, and standards to ensure consistency and efficiency.
• Provide training and guidance to staff on BPM principles and methodologies.

Technology Implementation:

• Evaluate and select appropriate BPM technologies and tools to support process improvement and automation.
• Oversee the implementation and integration of BPM systems and solutions.
• Ensure effective utilization of BPM technology to drive efficiency and productivity. 

Team Management:

• Lead and manage a team of BPM professionals, providing guidance, mentorship, and development opportunities.
• Foster a collaborative and high-performance work environment.
• Recruit, hire, and train qualified BPM staff.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders across the organization.
• Communicate effectively with stakeholders to ensure alignment and support for BPM initiatives.
• Address stakeholder concerns and resolve conflicts.

Continuous Improvement:

• Promote a culture of continuous improvement and innovation within the organization.
• Stay updated on industry trends and best practices in BPM.
• Identify and implement new BPM initiatives to drive organizational performance.

Job Requirements: 

• Bachelor's degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
• A Master's degree in Business Administration or a related field is preferred.
• Minimum of 5 years of experience in business process management, with a proven track record of successful process improvement initiatives.
• Strong understanding of BPM methodologies and tools, such as Six Sigma, Lean, and BPM software.
• Experience leading and managing teams.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.  

go to method of application »

Job Summary: 

As a Business Process Analyst, you will play a pivotal role in optimizing our operational efficiency and effectiveness. You will analyze existing business processes, identify areas for improvement, and implement solutions that drive growth and enhance customer satisfaction. 

Duties and Responsibilities: 

Process Analysis:

• Conduct in-depth analysis of current business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement.
• Document existing processes using industry-standard methodologies (e.g., BPMN, UML).
• Analyze data and metrics to measure process performance and identify trends.

 Process Design and Improvement:

• Develop and implement process improvement strategies to enhance operational efficiency, reduce costs, and improve customer experience.
• Design and document new or revised processes, ensuring alignment with organizational goals and regulatory requirements.
• Develop process metrics and KPIs to track performance and measure the impact of improvements.

 Project Management:

• Lead or support process improvement projects, from initiation to implementation.
• Coordinate with stakeholders to gather requirements, manage project timelines, and deliver results.

Change Management:

• Develop and implement change management plans to ensure successful adoption of process improvements.
• Provide training and support to employees affected by changes.

 Technology Integration: 

• Evaluate and recommend technology solutions to support process improvements.
• Collaborate with IT teams to ensure successful implementation and integration of new systems.

 Continuous Improvement:

• Foster a culture of continuous improvement by identifying and implementing ongoing process enhancements.
• Stay up-to-date with industry best practices and emerging trends in business process management. 

Qualifications and Experience:

• Bachelor's degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
• 3-5 years of experience in business process analysis, process improvement, or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in process modeling tools (e.g., Visio, BPMN).
• Knowledge of lean Six Sigma methodologies (preferred).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team. 

go to method of application »

Job Objective/Summary: 

• To ensure the availability of appropriate and effective information technology and systems that meet the operational requirements of the bank.
• Leading the application development team in designing, developing, and maintaining software applications that align with our business objectives and technological vision.
• Play a critical role in driving innovation, ensuring quality, and delivering value to our customers through the effective management of the application development lifecycle.

Duties and Responsibilities: 

• Work with the Head, of IT Solutions in developing effective information systems strategy and plan for the bank.
• Works with stakeholders to define software requirements.
• Informs stakeholders of new and emerging technologies.
• Delegates and directs tasks.
• Decides appropriate architecture for system development and other technical solutions and makes relevant recommendations to stakeholders.
• Oversee the planning, execution, and delivery of all application development projects.
• Monitors the progress of current projects.
• Writes and implements clean and efficient codes.
• Ensures that projects are completed on time and within budget.
• Manages team members to ensure that the team’s objectives and goals are met.
• Trains new employees on the Unit’s SOP.
• Plans product releases.
• Conducts code review.
• Identifies training needs and works with the Head of IT to organize required training.
• Manages production deployment processes.
• Ensure that applications meet quality, security, and compliance standards.
• Implement robust testing processes, including unit testing, integration testing, and user acceptance testing. 

Job Requirements: 

• A good University degree or HND in Computer, Electrical Engineering, or other applicable courses, plus relevant professional IT qualification.
• Minimum of 8 - 10 years relevant experience.
• Computer literacy, including proficiency in all key Microsoft Office programmes.
• Knowledge of computer hardware functioning.
• Knowledge of programming languages.
• Knowledge of basic accounting.
• Managerial and leadership skills.
• Communication skills.
• Presentation skills.
• Team building.