Business Process Analyst at LEAD Enterprise Support Company Limited

Job Summary: 

As a Business Process Analyst, you will play a pivotal role in optimizing our operational efficiency and effectiveness. You will analyze existing business processes, identify areas for improvement, and implement solutions that drive growth and enhance customer satisfaction. 

Duties and Responsibilities: 

Process Analysis:

• Conduct in-depth analysis of current business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement.
• Document existing processes using industry-standard methodologies (e.g., BPMN, UML).
• Analyze data and metrics to measure process performance and identify trends.

 Process Design and Improvement:

• Develop and implement process improvement strategies to enhance operational efficiency, reduce costs, and improve customer experience.
• Design and document new or revised processes, ensuring alignment with organizational goals and regulatory requirements.
• Develop process metrics and KPIs to track performance and measure the impact of improvements.

 Project Management:

• Lead or support process improvement projects, from initiation to implementation.
• Coordinate with stakeholders to gather requirements, manage project timelines, and deliver results.

Change Management:

• Develop and implement change management plans to ensure successful adoption of process improvements.
• Provide training and support to employees affected by changes.

 Technology Integration: 

• Evaluate and recommend technology solutions to support process improvements.
• Collaborate with IT teams to ensure successful implementation and integration of new systems.

 Continuous Improvement:

• Foster a culture of continuous improvement by identifying and implementing ongoing process enhancements.
• Stay up-to-date with industry best practices and emerging trends in business process management. 

Qualifications and Experience:

• Bachelor's degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
• 3-5 years of experience in business process analysis, process improvement, or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in process modeling tools (e.g., Visio, BPMN).
• Knowledge of lean Six Sigma methodologies (preferred).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.