Career Opportunities at the People Practice

Our client who is a rapidly growing culinary company is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests. The ideal candidate will ensure customer’s orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process. S/he will also ensure customer satisfaction and provide support to customers.

Responsibilities

Sales Management

• Take all customer orders and confirm payments.
• Assist customers in making decisions by providing adequate knowledge about cakes and pastries.
• Handle cash and other tenders of payment.
• Prepare daily transaction and sales activities reports and maintain expense accounts.
• Obtain and communicate customer feedback on cakes and pastries.
• Inform customers of ongoing promotions and available discounts.
• Prepare invoices when orders are confirmed using QuickBooks and other softwares/apps.

Customer Relations

• Respond promptly to customer requests via emails, phone calls, and text messages.
• Build sustainable relationships with customers by providing excellent customer support.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customers complaints are handled properly and are escalated to the Head Customer Service Unit when necessary.
• Keep records of customer interactions and details of actions taken.
• Respond to emails sent by customers, provide status updates upon request and settle complaints.
• Ensure customers’ orders are processed and delivered on time.
• Ensure orders are taken correctly and directed to appropriate staff

Qualifications

• Bachelor's degree in Marketing or related field
• At least 2-3 years of proven experience in sales/customer service, preferably in the culinary or hospitality industry.
• Proficiency in using customer service software.

Must have skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle high-pressure situations with professionalism and patience.

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Our client who is a rapidly growing culinary company is looking to hire a talented and enthusiastic Human Resources Manager who will play a key role in shaping the employee experience and ensuring the efficient and effective management of all HR functions. The ideal candidate will oversee recruitment, employee relations, performance management, compliance, and organizational development to support the company.

Responsibilities

• Develop and implement comprehensive talent acquisition strategies to attract top culinary and business talent
• Manage the entire recruitment process, including screening resumes, conducting interviews, and making hiring recommendations
• Onboard new hires and ensure a smooth transition into the company culture
• Oversee performance management processes, including goal setting, performance reviews, and employee development
• Manage employee relations, including conflict resolution and disciplinary actions
• Develop and maintain employee handbooks and policies 
• Partner with leadership to foster a positive and productive work environment
• Support the company's growth initiatives through strategic HR planning

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, or a related field 
• Minimum of 3-4years of experience in Human Resources, ideally within the culinary industry 
• Proven track record of success in recruitment, onboarding, performance management, and employee relations
• Strong understanding of employment law and best practices in HR

Must have skills

• Excellent communication, interpersonal, and organizational skills
• Ability to thrive in a fast-paced, dynamic environment
• Passion for the culinary industry and a desire to work with talented individuals

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Our client, a fast-growing culinary company, is looking to hire a Business Operations Manager who will ensure the smooth running of the company on a day-to-day basis. This role requires you to oversee the operations of all departments and employees in the company and ensure that every employee performs in line with the company’s expectations, ensure customers’ orders are taken and deadlines for collection are met, solve customers’ complaints, mediate on staff issues, and ensure the company operates at maximum efficiency.

Responsibilities

 Administration

• Manage and oversee the daily operations of the company.
• Coordinate daily activities and facilitate communication between employees.
• Manage and oversee the activities of the customer service officials, decorators, bakers, drivers, and other support staff.
• Handle external and internal communication of the company.
• Manage calendar, prepare for key events, and ensure events run smoothly.
• Attend business meetings, events, and functions on behalf of the MD.
• Promote and market the company’s products.
• Recommend strategies and advise the MD on issues that pertain to the development of the company.
• Coordinate all repairs.
• Delegate tasks to other employees.
• Performs other duties as assigned by the MD.

Customer Service

• Ensure customer satisfaction at all times.
• Oversee customer’s orders from the point of order to the point of delivery or collection.
• Manage calls, resolve client complaints and other external issues directed from the customer service personnel.
• Follow-up on customers to get feedback post service delivery.

Production

• Ensure the quality of the company’s products- cakes, pastries, and desserts are met.
• Ensure orders are delivered within the timeline. No late deliveries.
• Coordinate staff to ensure orders are as specified. No wrong orders.
• Ensure proper replenishment of stock. No item should be out of stock.
• Monitor inventory and ensure zero waste.

Qualifications

• Bachelor’s degree in business administration, or any related field, MBA is preferred.
• Minimum of 3-5 years in business operation within the culinary industry.
• In-depth understanding of the culinary sector with a confectionary background

Must have skills

• Excellent organizational and multitasking abilities.
• A proactive and problem-solving mindset.
• Communication and interpersonal skills.
• Budget, time and staff management.