Jobs at Lead Enterprise Support Company Limited

Key Responsibilities

• The client service/relationship officer works with the marketer in charge of the account to obtain a suitable date, time & place for presentation on how the scheme works. This must be done within the first two weeks of commencement of the scheme.
• Submission of ID cards and member’s handbook to be accompanied by cover letter and list of enrolee to the client.
• The client services officer signs off on receipt of the client ID card from the enrolment officer before taking the cards for delivery.
• The unit head / client services officer should identify time for quarterly customer satisfaction survey and health forum (Survey form is attached).
• Periodic (bi-monthly) visits should be made to various units in organization to ensure they are enjoying our scheme.
• The client service officer monitors and identifies trends in enrollee’s feedback on complaints, enquiries and suggestions and gives feedback to the unit head through weekly reports and necessary actions are taken to close such gaps.

Qualifications / Experience

• Postgraduate / Undergraduate qualification with more than 5 years in the HMO industry as a Client Service Manager.

Technical Competencies:

• Accountability
• Communication
• HMO industry Knowledge
• Solution-oriented
• Clinical Reasoning
• Health System Strengthening
• Relationship-Oriented
• Organization & Planning
• Team Management.

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Responsibilities

• Enrolment / Registration of clients.
• Approval of eligible dependents, checking for correctness/accuracy of data entered by enrolees, responding to complaint about enrolment etc.
• Updating enrolee’s data, editing data, resizing/cropping photograph.
• Sorting, labelling, compiling and dispatch of permanent ID cards to Clients.
• Data analysis, analysis of questionnaire by respondents, troubleshooting, installation, system configuration. other IT functions.

Minimum Qualifications

• This role requires a First Degree or its equivalent Diploma qualification in an IT field.
• Minimum of 2 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Great technical skills
• Possesses current knowledge of the profession.
• Knowledge of the business
• Good customer service management
• Good Analytical skills.
• Commitment to Task.

Behavioural Competencies:

• Ability to work under pressure and multi task effectively.
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive.