Client Service Manager at LEAD Enterprise Support Company Limited

Key Responsibilities

• The client service/relationship officer works with the marketer in charge of the account to obtain a suitable date, time & place for presentation on how the scheme works. This must be done within the first two weeks of commencement of the scheme.
• Submission of ID cards and member’s handbook to be accompanied by cover letter and list of enrolee to the client.
• The client services officer signs off on receipt of the client ID card from the enrolment officer before taking the cards for delivery.
• The unit head / client services officer should identify time for quarterly customer satisfaction survey and health forum (Survey form is attached).
• Periodic (bi-monthly) visits should be made to various units in organization to ensure they are enjoying our scheme.
• The client service officer monitors and identifies trends in enrollee’s feedback on complaints, enquiries and suggestions and gives feedback to the unit head through weekly reports and necessary actions are taken to close such gaps.

Qualifications / Experience

• Postgraduate / Undergraduate qualification with more than 5 years in the HMO industry as a Client Service Manager.

Technical Competencies:

• Accountability
• Communication
• HMO industry Knowledge
• Solution-oriented
• Clinical Reasoning
• Health System Strengthening
• Relationship-Oriented
• Organization & Planning
• Team Management.