Jobs at Pad-up Creations

Job Description

• We are looking for an experienced Customer Service Officerwho is passionate about our mission.
• The ideal candidate will helprepresents ourbusiness as a client support person.

Job Responsiblities

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific feature

Job Qualification and Requirements

• Minimum Qualification: BSc./ HND
• Experience: Mid level
• As well as formal qualifications, you should have these attributes:
• Attention to detail - being careful about detail and thorough in completing work tasks
• Strong analytical / problem solving skill.
• Persuasive Speaking Skills.
• Clear communication skills
• Empathy
• Ability to work collaboratively with all business units across the company
• Amongs other skills.

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Job Description

• We are looking to hire a competent and experienced Data and documentation officer who would manage administrative duties and office documents.
• The primary responsibilities include organizing an archiving system, retrieving documents upon request, and outlining a long-term storage strategy.

Responsibilities

• Organizing an archiving system.
• Labeling, sorting, and categorizing documents for ease of use.
• Retrieving documents upon request.
• Outlining a long-term storage strategy.
• Adhering to regulatory requirements.
• Working with colleagues to ensure consistency of documentation practice across the company.
• Training employees on efficient documentation usage.
• Assisting with both internal and external audits.
• Ensuring documentation integrity.
• Controlling access to documents.
• Removing documents that are obsolete.
• Utilizing storage software and applications for electronic filing.
• Performing transcription and conversion work.
• Proofreading documents upon request.

Job Qualifications and Requirements

• Minimum Qualification: BSc./ HND
• Experience: Mid level
• As well as formal qualifications, you should have these attributes:
• Attention to detail - being careful about detail and thorough in completing work tasks
• Strong analytical / problem solving skill.
• Outstanding organizational skills.
• Multitasking ability.
• Attention to detail.
• Excellent written and verbal communication.
• Good interpersonal skills.
• Amongst other skills.