Fresh Jobs at Glocient Hospitality

Job Summary

• Safely transport guests, staff, and luggage to and from the hotel, airport, and other destinations.
• Provide exceptional customer service, ensuring a positive experience for guests.
• Maintain a high level of professionalism, punctuality, and courtesy

Key Responsibilities

• Drive hotel vehicles (e.g., cars, vans, buses) to transport guests and staff.
• Assist guests with luggage and help as needed.
• Ensure vehicle cleanliness, maintenance, and fuel levels.
• Follow traffic regulations, safety protocols, and hotel policies.
• Provide information on local attractions, directions, and hotel service
• Assist with special requests, such as wheelchair assistance or child seats.
• Maintain accurate records of trips, fuel consumption, and vehicle maintenance.
• Collaborate with concierge and front desk teams to coordinate transportation.
• Perform additional tasks as required, such as delivering packages or running errands.

Qualifications

• Drive hotel vehicles (e.g., cars, vans, buses) to transport guests and staff.
• Assist guests with luggage and help as needed.
• Ensure vehicle cleanliness, maintenance, and fuel levels.
• Follow traffic regulations, safety protocols, and hotel policies.
• Provide information on local attractions, directions, and hotel service
• Assist with special requests, such as wheelchair assistance or child seats.
• Maintain accurate records of trips, fuel consumption, and vehicle maintenance.
• Collaborate with concierge and front desk teams to coordinate transportation.
• Perform additional tasks as required, such as delivering packages or running errands.

go to method of application »

• As a banqueting manager, you will ensure that customers receive a level of service that exceeds expectations and be responsible for controlling the cost and quality of services, preparing the venue, and coordinating the service of meals while exhibiting extensive experience in managing banquets and delivering services within budget.

Job Description

• Execution of banquet functions to ensure that expectations are met in accordance with the contract, banquet event order, and pre-conference meetings. 
• Ensuring efficient and safe usage of food and beverage items, banquet equipment, tools, and service equipment. 
• Ensure fulfillment of banquet requisition of events and/or engagement with clients. 
• Work with the Executive Chef and kitchen staff to ensure proper food preparation and timing, and all last-minute changes are taken care of to ensure the highest levels of customer satisfaction. 
• Regularly check supply levels and complete appropriate requisition forms for additional supplies. 
• Review banquet event orders with the banquet host, chef, and other banquet staff. 
• Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations. 
• Allocate and distribute work among the banquet staff. 
• Ensure compliance with established standards of service, operating, safety procedures, and personal hygiene and appearance standards of staff. 
• Promote the practice of service distinctiveness to improve customer satisfaction. 
• Review internal processes in the customer interaction cycle with culinary, beverage, and stewarding, and identify areas for improvement. 
• Planning the venue layout according to the number of guests and the type of event. 
• Assume responsibility for all banquet facilities, including cleanliness, repair, maintenance, and reporting any deficiencies required. 
• Responsible for building relationships with other Food & Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a team. 

Qualifications

• Accredited certificate or diploma in Catering, Hospitality, or a similar field 
• Bachelor's degree in hospitality and business administration is preferred. 
• Min of 5 years of experience in banquet management or a similar field 
• Knowledge of catering management software is an added advantage. 
• Ability to plan banquets, manage budgets and meet deadlines. 
• Extensive knowledge and experience with catering equipment and venue requirements 
• In-depth knowledge of best practices in the hospitality industry 

go to method of application »

• As the front-line employee, your role will be extremely important for improving customer experience and satisfaction.
• You will lead your team and be responsible for guest services, controlling costs, and increasing departmental revenues.

Job Description

• Directly supervise and provide leadership and guidance to Front Office Staff, ensuring consistent quality and superior guest service is provided.
• Play a lead role in the effective performance management of Front Office staff including, but not limited to, ongoing coaching & training, the performance appraisal process, and the progressive disciplinary process.
• Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
• Ensures compliance with all Front Office policies, standards, and procedures, such as safety procedures, cash handling, and key security.
• Maintain information on prices, rates, special packages, programs, etc., while ensuring all staff is trained in all areas.
• Work with Department Heads in all areas to ensure smooth, efficient operations and good communication.
• Act as a primary liaison with guests and associates in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Provide guidance and direction to all associates to ensure they are adhering to all policies, standards, procedures, and regulations.
• Liaise with General Manager on all issues/feedback raised in internal and external reports.
• Establishes control systems for controllable costs and labor to effectively meet budget guidelines.
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.

Qualifications

• Bachelor’s degree in business administration, hospitality management, or related discipline.
• Minimum of 10 years of related work experience. Tourism, Resort, or Hospitality industry experience is an advantage.
• Extensive knowledge of Front Office operational procedures.
• Profound experience in customer service٫ office management and bookkeeping procedures.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Exceptional customer service, interpersonal and communication skills.
• Solid knowledge of MS Office, particularly Excel, and Word.