Banquet Manager at Glocient Hospitality

• As a banqueting manager, you will ensure that customers receive a level of service that exceeds expectations and be responsible for controlling the cost and quality of services, preparing the venue, and coordinating the service of meals while exhibiting extensive experience in managing banquets and delivering services within budget.

Job Description

• Execution of banquet functions to ensure that expectations are met in accordance with the contract, banquet event order, and pre-conference meetings. 
• Ensuring efficient and safe usage of food and beverage items, banquet equipment, tools, and service equipment. 
• Ensure fulfillment of banquet requisition of events and/or engagement with clients. 
• Work with the Executive Chef and kitchen staff to ensure proper food preparation and timing, and all last-minute changes are taken care of to ensure the highest levels of customer satisfaction. 
• Regularly check supply levels and complete appropriate requisition forms for additional supplies. 
• Review banquet event orders with the banquet host, chef, and other banquet staff. 
• Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations. 
• Allocate and distribute work among the banquet staff. 
• Ensure compliance with established standards of service, operating, safety procedures, and personal hygiene and appearance standards of staff. 
• Promote the practice of service distinctiveness to improve customer satisfaction. 
• Review internal processes in the customer interaction cycle with culinary, beverage, and stewarding, and identify areas for improvement. 
• Planning the venue layout according to the number of guests and the type of event. 
• Assume responsibility for all banquet facilities, including cleanliness, repair, maintenance, and reporting any deficiencies required. 
• Responsible for building relationships with other Food & Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a team. 

Qualifications

• Accredited certificate or diploma in Catering, Hospitality, or a similar field 
• Bachelor's degree in hospitality and business administration is preferred. 
• Min of 5 years of experience in banquet management or a similar field 
• Knowledge of catering management software is an added advantage. 
• Ability to plan banquets, manage budgets and meet deadlines. 
• Extensive knowledge and experience with catering equipment and venue requirements 
• In-depth knowledge of best practices in the hospitality industry