Fresh Jobs at Alfred and Victoria Associates

Department: Technology
Reporting To: Program Manager, Technology

Key Role

• The role is highly functional and encompasses all of the requirements for developing, supporting and maintaining our internal and external applications within a fully agile team.
• He/she is to act as a bridge between high level business requirements and convert them into low level user stories, acceptance criteria and then finally help business conduct UAT.

Responsibilities

• Identify and document As-Is and To-Be scenarios.
• Conduct Gap Analysis.
• Propose and negotiate multiple solutions based on ease of implementation and business priority.
• Define scope and get signoffs from relevant stakeholders.
• Conduct cross functional meetings to gather, analyze and refine requirements.
• Document use cases/ user stories and acceptance criteria.
• Own and groom Product Backlog.
• Test case preparation.
• Act as SPoC (bridge) representing Business to Development team.
• Verification of solution.
• Support after solution delivery.
• Monitor project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
• Write and maintaining user documentation and training users
• Prepare technical reports by collecting, analyzing, and summarizing information and trends

Academic Qualification

• Bachelor's Degree / Master 's Degree in Technology field.

Professional Qualifications:

• Professional BA Related Tools Certifications (preferably in Microsoft Technology)
• Professional Membership of relevant professional organizations such as IIBA

Experience:

• Minimum of 3 to 5 years.

Key Skills & Competencies:

• Excellent analytical and problem solving skills.
• Process knowledge.
• Work ethics
• Business aptitude.
• Must have enthusiasm to use technology to solve real world problems and demonstrate willingness to learn and apply new skills.
• Good communication skills are a must as there may be a requirement to interact with both technical and non-technical customers and the ability to think laterally and provide innovative solutions is therefore of equal importance.
• Software documentation.
• Team work.
• Management of stakeholders.
• Negotiation skills.
• Understanding of Agile Scrum.
• Travel Domain Experience.
• Ability to be able to effectively work as part of a team.

Salary
Very Attractive

go to method of application »

Job Summary

• We are looking for an Account Manager to create long-term, trusting relationships with our customers.
• The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
• Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
• Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
• Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.

Requirements

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills.
• Demand on the job: All candidates must have ISP experience.

Salary
Very Attractive

go to method of application »

Job Description

• We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Requirements

• B.Sc / BA in Business Administration or relevant field; certification in sales or marketing will bean asset.
• Great educational background,preferably in the fields of computer science or engineering for technical project managers.
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

Salary
Very Attractive

go to method of application »

Duties and Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

Qualifications & Experience

• B.Sc / HND in any related field or equivalent.
• 3+ years' Client Relationship experience.
• Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem solving.
• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Specialization:

• Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

Skills and Specifications:

• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make large number of calls and receiving same from clients.
• Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation credit notes to clients.

Salary
Very Attractive