Fresh Jobs at Food Concepts Plc

Job Purpose

• Assist in the demand planning duties including estimating future product demand, analyzing inventory flow and developing forecasts models.

Core Responsibilities and Key Result Areas

• Demand Planning/Forecasting
• Assist in demand planning and management activities of a company’s products
• Develop demand forecast based on demand patterns and business trends
• Make forecast adjustments based on seasonal products, promotions and discounts.
• Determine demand forecasts to support in budgeting and inventory management.
• Provide guidance to demand planning team as needed.
• Assist in developing and executing demand plan to achieve company goals.
• Perform market analysis and determine customer demands.
• Follow company rules and regulations.
• Maintain demand planning systems to improve forecast accuracy.
• Perform root cause analysis of demand issues and provide permanent resolutions.
• Escalate complex demand issues to management for immediate resolutions.
• Determine customer response for new products and price revisions and communicate the same to management.
• Work with inventory team to monitor inventory levels and replenish appropriate products.
• Provide forecast updates to management, inventory and operations teams on regular basis
• Schedule monthly forecast meetings with all customers as required

Key Performance Indicators

• Forecasted vs Actual sales
• Monthly product category forecast error
• Weekly item location forecast error
• Forecasting accuracy
• Marketing intelligence of competitor activities

Knowledge Requirements

• Knowledge of statistical supply chain management, distribution practices, inventory management
• Knowledge of forecasting models and industry trends

Job Specifications

• A minimum of a Bachelor’s degree in Business Administration or related field is required.
• Possession of any relevant certification is essential
• Minimum of 1 year experience in similar role

Decision Expectations

• Analyse demand statistics for trends and anomalies that require understanding
• Develop demand forecast based on key patterns and business trends

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Job Purpose

• To manage and assume responsible for overall Pie Production Unit success, ensuring these PPU’s perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.

Core Responsibilities and Key Result Areas

Production Operations

• Plan, implement, and monitor the area’s operational strategy.
• Set goals and objectives for PPU in your area.
• Oversee operations to ensure efficiency.
• Recruit and hire new PPU employees.
• Set up and monitor PPU KPIs.
• Ensure all accounting documents are filled in correctly.

Operations Leadership

• Responsible for driving PPU sales in the assigned area
• Undertake sound financial management to ensure the Pie Production Units are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines in daily sales activities
• Deal with problems that may arise in the Pie Production Unit by providing creative and practical solutions
• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
• Aid the management in decisions for expansion or acquisition
• Ensure compliance to standards of procedures and food safety
• Manage cost and follow up to resolve maintenance issues

Performance Management

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
• Resolve staff and customer issues
• Ensure the environment is a conducive and happy one for both staff and customers
• Evaluate PPU/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Evaluate Individual Development plan with Area Managers
• Provide coaching and support to all PPU staff to deliver on the set KPIs for the PPU/area

People Management

• Identify training gaps and coordinate staff training on operational processes to improve capability
• Resolve staff  and customer issues
• Ensure the environment is a conducive and happy one for customers
• Ensure quality assurance of work performed by staff
• Perform other duties as assigned by the Regional Operations Manager
• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of PPU sales in assigned areas
• Achievement of Area sales, GP, EBITDA, and PBT targets
• OFR &OTD >85%
• Quality of Customer Service provided to customers
• Timely response in mitigating issues
• Timely delivery of sales performance

Knowledge Requirements

• Knowledge of Financial Management
• Understanding of pastry and savoury production
• Knowledge of Performance management
• Knowledge of applicable legislations, as well as policies and procedures in the food industry
• Demonstrates knowledge in Health and Food Safety
• Broad understanding of the core operations of Fast Moving Goods 
• Knowledge of People Management
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives

Job Specifications

• A good first degree in Food science and technology or other related sciences
• Relevant Food, Health and safety certifications are required
• Minimum of 5 years’ experience in a similar role, especially in the QSR/FMCG sector

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance

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Job Purpose

• To deliver operational excellence in Operations, Financial Planning and Control, Customer Service, People Development and Sales Building.

Core Responsibilities and Key Result Areas

Key Duties and Responsibilities:

• Operations Health & Safety, Loss Control
• To carry out QSC (Quality, Service & Cleanliness) checks including meat cook outs.  Completion of the daily planner tool.
• To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.
• To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.
• To draw up and implement staff positioning plans through a shift.
• To report all Health & Safety issues to the Restaurant Manager
• Adhere to all policies and procedures.
• Business Planning and Financial Control
• Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.
• To ensure that supervisors implement the stock level control system and maintain stocks correctly.
• Complete daily, weekly and monthly preventative maintenance checks.
• Ensure compliance to portion sizes and waste target.
• Customer Service
• Be a role model for great Customer Service “lead by example”
• Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.
• Resolve customer complaints promptly.
• Monitor staff to provide Gold Standard service.
• People Management
• Provide on-the-job training to new staff and corrective training to all staff.
• Develop staff members’ skills and workstation proficiency toward Service Expert level.
• Listen to staff issues and bring to the attention of the Restaurant Manager/ Area Manager or encourage staff to bring up any issues at staff meetings.
• Sales Building
• Ensure selling up practices are used.
• Brief staff on promotional activity.
• Provide restaurant management with ideas on staff incentives.
• Recognise and acknowledge regular customers to ensure continued return to the restaurant.
• Development of Others
• Problem Solving/Decision Making
• Communication
• Teamwork

Knowledge Requirements

• To manage shift within the restaurant as detailed by the Restaurant Manager/ Area Manager and Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.

Job Specifications

• BSC/HND in any discipline
• A Minimum of 0-2 years of experience in similar role.

Decision Expectations

• Ensure best customer services – effectively coordinating the activities between the back and front house in delivering superior quality or customer service.
• Manage budget and keep cost under control.

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Job Objectives:

• Responsible for providing legal support to the company and supporting the company secretary.

Key Responsibilities:

Authentication of documents

• Filing of Statutory Returns to the Corporate Affairs Commission
• Maintaining the Statutory Registers of the Company
• Arranging of meetings (Board, AGM, EGM, Committee Meetings); Issuing Notices & Agenda
• Assisting with the drafting and circulation of the minutes of meetings
• Managing relations and correspondence with external Legal Advisers
• Managing litigation portfolio of the Company
• Managing Trademarks Portfolio of the Company
• Managing Lease/Property Portfolio of the Company
• Conduct Searches at the Lands’ Registry; Preparation of Lease Agreements
• Preparation of Franchise Agreements
• Managing Stock Options and Employee Staff Trust
• Managing corporate communication
• Assisting the HR in the preparation of Employees’ Agreements
• Ensuring compliance with the Company’s Memart and other statutory and regulatory requirements
• Liaising with Regulatory Authorities
• Maintaining the Seal Register
• Legal Research

Key Performance Indicators:

• Outputs
• Frequency
• Verification of draft agreements
• ____ MTTR (Mean Time To Respond)
• Quality of meetings
• Quality of documentation
• Duly filed Statutory returns
• Up-to-date Statutory Registers
• Duly conducted searches
• Prompt correspondence with shareholders/stakeholders
• Up-to-date Trademark Registration Certificates

Skills, Competencies and Requirements:

Functional Competencies/Requirements:

• Experienced in Legal functions
• Familiar with the Food Industry Trends
• Process Management, Knowledge and Application
• Problem Solving & Analysis

General Management Competencies/Requirements:

• Strong Analytical skills
• Planning, Scheduling, Controlling & Coordinating
• Strong Oral and written Communication skills
• Strong Problem Solving Skills
• Ability to plan, schedule and coordinate effectively
• Strong Interpersonal Skills

Educational Qualifications/Experience:

• Minimum of university degree or equivalent
• Minimum of 3 years working experience

Desired Personal Attributes:

• Integrity
• Proactive self-starter
• Logical Mind
• Ability to work with all levels of management, build partnerships and teams
• Highly organized and significant ability to multi-task effectively
• Ability to cope with and work under pressure