Fresh Jobs at StreSERT Services Limited

Location: Victoria Island, Lagos

JOB SUMMARY
As a Telephone Operator, you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

RESPONSIBILITIES 

• To answer all incoming telephone call in a professional and polite manner
• To make clear and accurate communication to the other party on the other end of the line
• To redirect and divert calls to appropriate parties or offices
• To relay information as quickly and as accurately as possible  as when the other party asks for a certain phone number, he has to look up his computerized or manual directory with alertness and presence of mind
• To call up or dispatch the appropriate personnel in cases of emergency
• Giving polite assistance to its caller and give best services.

SKILLS

• Excellent communication skills
• Attention to detail
• Use of initiative for basic things
• Professionalism

JOB QUALIFICATIONS/REQUIREMENTS

• At least 1 year of experience directly related to the duties and responsibilities specified.
• OND level only.
• Computer literate

Salary
Monthly Take Home – N48, 000

Applicants who meet the requirements listed above should forward CVs to ‘outsourcing@stresert.com’ using “TELE-OPR” as subject of the mail.

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Our client is a large-format printing organization situated in the Yaba axis of Lagos mainland.

Job Location: Yaba, Lagos State (preferred candidates should be residents within immediate environs e.g. Iwaya, Bariga, Sabo, Adekunle, Ebute- Meta, Onipan, surulere etc).

Summary of role:

The hired personnel will be responsible for supporting the business by being the first point of contact in the organization and operating switchboards, connecting callers to the appropriate persons; greets visitors; responds to general enquiries. The job holder is expected to speak in a clear and friendly, courteous tone; use listening skills to put callers at ease and obtain accurate and complete information.

Detailed Task:

• Be the first point of contact at the office.
• Greets and directs visitors. Provides assistance to them as required.
• Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
• Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
• Answers internal or external calls and transfers calls. As required, takes and relays messages.
• Relay important information to members of staff and customers.
• Announce when visitors arrive to the concerned staff/units.
• Compile and update data related to client’s details.
• Assist callers with their questions/enquiries.
• Promote company products and services as appropriate.
• Handle all internal and external directory assistance queries.
• Any other duty that may be assigned by the supervisor.

Requirement:

Education

• OND/HND/BSc holder in any discipline.
• Must have at least (2) years customer service experience.

Competencies

Active Listening – Been attentive what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension -- The ability to read and understand information and ideas presented in writing.

Customer and Personal Service -- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Salary & Application:


Net take home N50, 000/m

Experienced applicants should forward CVs to recruitment@stresertservices.com using ‘U-FD’ as subject of mail before 14th February, 2020.