Fresh Jobs at United Nations High Commissioner for Refugees (UNHCR)

Standard Job Description

Organizational Setting and Work Relationships

• The Senior Programme Officer may be based in HQ, field/regional bureau, typically reporting to and be guided by the Chief of Section/Deputy Director/Operations Manager and may supervise a small team of local and international staff. He/she may refer to UNHCR's Programme Manual (Chapter IV), UNHCR's corporate and regional strategic priorities, operation plans and other relevant institutional rules and regulations for further guidance.  
• The Senior Programme Officer will provide strategic programmatic guidance and advice to senior management with regard to the implementation of country or Bureau level protection and solutions strategies within available resources. S/he will coordinate with the other sections/units within the Bureau and/or office(s) across the country/region to ensure harmonized programmatic approaches at all levels and throughout the UNHCR Operations Management Cycle. S/he will work in line with the overall UNHCR directions which crucially require working with partners, including with persons of concern, governmental institutions and the private sector, ensuring that programme management is approached as per UNHCR's Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR), corporate positions on SDGs.
• The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Oversee a coherent approach in assessing and analysing the needs of persons of concern in a participatory manner, using an Age, Gender and Diversity (AGD) perspective as basis for planning.
• Provide guidance to office(s) on programmatic aspects of developing multi-year protection and solutions strategies and annual plans with corresponding priorities taking into account corporate priorities.
• Support Results Based Management and programme capacity in light of evolving requirements, programming approaches and gaps.
• Support the planning process in compliance with planning parameters outlined in the Programme Manual and the planning instructions. 
• Ensure effective and results-based resource allocation in the planning processes and cost efficiency in the delivery of outputs. 
• Review and analyse plans, mid-year and year-end reports of UNHCR office(s), ensuring quality assurance and compliance with established policies, guidelines, procedures and standards.
• Support the provision overall direction to broaden partnerships with key stakeholders in order to maximize the protection and solutions response for persons of concern. 
• Guide and provide directions to office(s) in operationalising new and emerging policies, strategies and partnerships, including in an inter-agency context, identifying opportunities and innovative solutions and ensuring compliance with existing standards.  
• Guide office(s) in managing a consultative process to ensure a consistent application of the framework for implementing with partners, including the effective implementation of the policy on selection and retention of partners, management of partnership agreements, risk-based project performance monitoring, and risk-based project audits, among others.
• Actively contribute to UNHCRs programming of community of practice and continuously contributing to improvements of programming tools and processes. 
• Identify potential gaps and problems and in cooperation with other relevant sections recommend appropriate solutions to ensure the efficient implementation of programme activities
• Develop comprehensive assistance programmes that compliment activities implemented from other operational partners. 
• Oversee a timely and effective follow-up of internal and external audits observations and recommendations that relate to programmatic issues. 

Minimum Qualifications

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Business Administration, Social Science, Economics, International Relations or other relevant field.
• Certificates and/or Licenses 

Programme Management 

Essential:

• Demonstrated experience in developing and managing humanitarian projects and programmes including the allocation and management of resources. Sound knowledge of the UNHCR Operations Management Cycle Knowledge and practical experience on Results Based-Management. Demonstrated experience in field operations. Sound knowledge on the centrality of protection in programming. Enhanced knowledge on Joint Needs Assessments and the principles of targeting.  

Desirable:

• Demonstrated experience in coordination within an inter-agency context and other actors, in a refugee or humanitarian context. Solid experience in training and capacity building activities.

Functional Skills 

• PG-Resource planning
• PG-Needs Assessment and Response Analysis
• PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate)
• PG-UNHCR's Programmes
• PG-Results-Based Management

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Standard Job Description

Organizational Setting and Work Relationships

• The Associate Project Control Officer is part of the multi-functional team. In coordination with DFAM's Implementing Partnership Management Service, s/he is responsible and accountable for providing substantive support, guidance, and oversight on the effective management of the Enhanced Framework for Implementing with Partners (the Framework) as well as oversight on the effective management of Direct Implementation.
• Complementary to programme management, s/he will support and conduct analysis and assessment of risks associated with partnerships and direct implementation, policy compliance, operational practices, mitigation measures and gaps and make technical recommendations or decisions in line with the principles of the Framework, of UN/UNHCR's financial rules, policies and regulations and operational context.
• The incumbent prompts partnership integrity and other safeguarding mechanisms for ensuring sound stewardship and accountability of funds entrusted to partners or through direct implementation arrangements (e.g. contracts for the procurement of goods and/or services) to ensure resources are used in the most efficient and effective manner to attain the best results for persons of concern.
• The Associate Project Control Officer will promote dialogue and consultations for strengthening partnerships and have frequent contacts with UNHCR colleagues, particularly project control and programme staff. S/he may have contact with external stakeholders, such as UNHCR-funded partners, auditors, oversight bodies, and host governments on matters related to partnerships. The incumbent will be mindful of all dimensions of partnerships in accordance with the Principles of Partnership, the Code of Conduct, UN/UNHCR's financial rules, policies and regulations and other relevant documents.
• In the Regional Bureaux, the incumbent works under the supervision of the Regional Controller. In the Country and Multi-Country Offices, the incumbent normally works under the direct supervision of the Representative or Deputy Representative, Head of Office or (Senior) Project Control Officer, as applicable.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

• Participate in the annual assessment and planning cycle.
• Review that project agreements are in conformity with Country Operation Plans and UNHCR¿s rules, policies and procedures.
• Formulate and implement a performance project monitoring plan in collaboration with the Programme Unit and MFT.
• Participate in the development of the direct implementation monitoring plan in collaboration with the Programme Unit and other relevant functions.
• Support Programme and other relevant functions in the selection of implementation modalities.
• Track the management of project and direct implementation risks in collaboration with the Programme Unit, and report major risks to senior management.
• Review, analyse and verify Financial and Performance Partner Reports (PFR and PPR), and check accuracy and consistency between PFR and PPR, in accordance with partnership agreements.
• Undertake missions within the geographical area of responsibility.
• Monitor, track and verify that expenditure for direct implementation by UNHCR is in line with the approved budget.
• Conduct reviews of the internal control systems of partners and provide advice as required.
• Provide feedback and recommendations of identified variants, risks and issues to the partner, Programme Unit and escalate to management as required.
• Prepare project control reports with the current status of programme implementation and financial status.
• Carry out timely project closure in coordination with the programme unit.
• Provide input to the midand end-year programme review process on issues related to project control and risk management.
• Maintain professional relationships with partners and UNHCR¿s contractors.
• Keep up-to-date with all UNHCR rules, regulations and procedures necessary to perform these duties.
• Report on financial and operational performance and risks related to projects and activities under direct implementation, and escalate issues to senior management.
• Recommend acceptance or non-acceptance of Partner Reports and payment of instalments.
• Advise on improvements related to implementing partnership and direct implementation management and internal controls.
• Contact partners for project related matters.
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P2/NOB 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

• Business Administration; Economics; Management; or other relevant field.

Certificates and/or Licenses

• Accounting; Auditing; Assc Chartered Certificate Account
• Chartered Inst. Of Management Account
• Institute of Mgmt Accountants
• Chartered Accountant
• Certif. Practising Accountant

Relevant Job Experience

Essential

• Good knowledge of international auditing standards.

Desirable

• Working experience of at least one year in an intergovernmental organization (United Nations or similar). Good understanding of the workflows of major Enterprise Resource Planning financial modules (such as PeopleSoft, SAP or Oracle). Working experience with accrual accounting (such as IPSAS or IFRS).

Functional Skills

• PM-Project Monitoring
• FI-International Auditing Standards
• EL-Monitoring and Evaluation
• DM-Data Collection and Analysis
• CO-Reporting skills
• FI-Financial auditing

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Standard Job Description

Organizational Setting and Work Relationships

• In complex humanitarian emergencies and natural disasters where UNHCR is designated as the Protection Cluster Lead Agency under the Cluster Approach, the position of Senior Protection Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. The Senior Protection Cluster Coordination Officer reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency. At the same time, the incumbent effectuates UNHCR's commitment to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The UNHCR Protection Cluster Lead Agency functions, embodied in the role of Senior Protection Cluster Coordination Officer, are critical in ensuring UNHCR¿s leadership within a diverse protection community. The Senior Protection Cluster Coordination Officer is expected to discharge UNHCR's lead role in the Protection Cluster and to impartially represent the interests of the members of the Protection Cluster, including the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies. As a result, the Senior Protection Cluster Coordination Officer leads an inter-agency team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential. 
• The Senior Protection Cluster Coordination Officer represents the Protection Cluster in Inter-Cluster Coordination mechanisms. The Senior Protection Cluster Coordination Officer advocates for protection mainstreaming in the humanitarian response, leads the mainstreaming of early recovery activities in the Protection Cluster, and spearheads the integration of cross-cutting issues into the work of the Protection Cluster, especially age, gender and diversity. 
• The Senior Protection Cluster Coordination Officer works closely with and/or directly supervises a multi-functional UNHCR Protection Cluster Support team, including, but not limited to, the areas of information management, needs assessment, profiling, registration, reporting and advocacy.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

• Chair cluster meetings and represent the Protection Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
• Issue reports and make advocacy statements on behalf of the Protection Cluster.
• Make decision over format and frequency of meetings, designation of focal points and the establishment of sub-groups/working groups and ad hoc/task-related bodies for specific issues.
• Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
• Allocate financial and other resources within the Protection Cluster, when required, such as regarding Central Emergency Response Fund (CERF) or Common Humanitarian Funds (CHF). Perform other related duties as required.

Strategic Direction

• Ensure that the protection response is driven by a Protection Cluster strategy developed in a consultative process with external partners and is integrated into the Humanitarian Country Team¿s common humanitarian action plan.
• Convene and facilitate meetings in line with the Principles of Partnership, ensuring that cluster meetings are consultative and results oriented.
• Ensure coordination with government counterparts and other relevant authorities.
• Lead the design of transition strategies for the Protection Cluster: facilitate the development of a strategy for the cluster ensuring proper linkages with disaster risk reduction, relief, and recovery and development efforts. 
• Needs Assessment and Resources Mobilization
• Lead, coordinate and conduct within the Protection Cluster or at Inter-Cluster level protection needs assessments, including participatory assessments of affected populations.
• Provide strategic direction to development of common funding criteria, resource mobilisation and prioritization within the Protection Cluster for inclusion in Consolidated Appeals and pooled funds processes; Establish mechanisms for accountable and transparent financial resource allocation within the cluster.

Capacity Development

• Coordinate the delivery of protection training activities for Protection Cluster members, other local partners, and relevant authorities.
• Coordinate initiatives to build the protection capacity of the national and local government, partners and civil society. 

Standards Setting

• Ensure adherence to IASC standard operating procedures for IDP profiling.
• Coordinate the integration of cross-cutting issues in the work of the Protection Cluster, including any work developed by sub-clusters or working groups.
• Ensure adherence of Protection Cluster activities to Guidelines on Age, Gender and Diversity Mainstreaming.
• Through Cluster-wide consultative processes, provide input into the development of global protection policy and standards led by the Global Protection Cluster.

Information Management

• Facilitate reporting and information sharing within the Protection Cluster and at the inter-cluster level.
• Ensure that the Protection Cluster has a functional information management strategy and mechanism.
• Ensure that the Protection Cluster produces regular updates and briefing notes on the protection concerns in the affected population, response activities, challenges and recommendations.

Advocacy

• Identify core advocacy concerns for the Protection Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
• Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and protection policies.
• Ensure the Protection Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team support local interventions when violations of international protection standards and principles occur.
• Promote and strengthen national legislation relevant to internal displacement and durable solutions

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Law;   Human Rights;   International Relations; or other relevant field.

Certificates and/or Licenses 

• CCCM Cluster Coordination;    
• HCR Coordination Lrng Prog;    
• HCR Management Lrng Prg;
• HCR Protection Learning Prg;   
• Emergency Mgmt Workshop;   
• Tri-Cluster Knowl/Coord Skills;
• Prot in NaturalDisaster Situat;

Relevant Job Experience

Essential

• 9 years of previous work experience preferably in working with Protection Cluster, IDP Operation or Country Operations applying the Cluster Approach.

Desirable

• Not specified.

Functional Skills 

• PR-Country Operations applying the Cluster Approach
• CL-Protection Cluster Coordination

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Standard Job Description

Organizational Setting and Work Relationships

• In complex humanitarian emergencies where UNHCR is designated as the Shelter Cluster (SC) Lead Agency under the Cluster Approach, the Senior Shelter Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. The incumbent reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency. The incumbent liaises with the Global Shelter Cluster Coordinator who has global responsibility for the performance of UNHCR as Global Cluster Lead Agency. 
• The Senior Shelter Cluster Coordination Officer effectuates UNHCR's commitment to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The UNHCR SC Lead Agency functions, embodied in the role of the Senior Shelter Cluster Coordination Officer, are critical in ensuring UNHCR¿s leadership within a diverse shelter community. The incumbent is expected to perform UNHCR's lead role in the SC and to impartially represent the interests of the members of the Shelter Cluster, including the provision of active support, as applicable, to sub-national clusters which may be coordinated by other Agencies. As a result, the incumbent leads an inter-agency team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential. 
• The Senior Shelter Cluster Coordination Officer represents the SC in Inter-Cluster Coordination mechanisms. The incumbent ensures appropriate cross-sectoral coordination with other related clusters such as WASH, CCCM, Protection (HLP) and others, advocates for shelter in the humanitarian response, leads the mainstreaming of early recovery activities in the Shelter Cluster, and spearheads the integration of cross-cutting issues into the work of the Shelter Cluster, especially age, gender, diversity, HIV, environment. 
• The Senior Shelter Cluster Coordination Officer works closely with and/or directly supervises a multi-functional SC Support team, including, but not limited to, the areas of information management, needs assessment, technical support, shelter recovery, reporting and advocacy.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

Strategic Direction and Coordination

• Ensure that UNHCR delivers on its commitments and accountability as lead of the Shelter Cluster. Manage the team deployed or hired in country to coordinate the Shelter Cluster.
• Ensure that strong working relationships are established with all cluster members at national and in all sub-national locations in order to facilitate effective collaboration and communication. Upon consultations with SC members, take final decision over format and frequency of meetings, designation of focal points and the establishment of a strategic advisory group, sub-national clusters, Technical Working Groups and ad hoc/task-related bodies for specific issues. 
• Ensure that coordination services, including meetings, are provided in line with the Principles of Partnership, ensuring that cluster coordination is inclusive, consultative and results-oriented at national level and in all the different sub-national locations. 
• Under the framework of the Inter-Agency contingency Plan, lead the development of contingency plans, the revision of existing contingency planning and emergency preparedness measures and ensure they are updated and developed.
• Develop an SC Strategy in a consultative process with SC partners including the local government and ensure that the shelter response is driven by this strategy. Update as appropriate the SC Strategy: ensure proper linkages with disaster risk reduction, relief, and recovery and development efforts.
• Ensure that the SC Strategy is integrated into the Humanitarian Country Team¿s common humanitarian action plan.
• Promote accountability to affected population, participation of local and national stakeholders such as civil groups, and ensure coordination with government counterparts and other relevant authorities. 
• Ensure that appropriate transitional measures are in place for handing over to the government or recovery and development actors.
• Ensure the establishment and maintenance of the cluster structure including the cluster core documents as defined by the Global Shelter Cluster guidance: Strategy, Technical Standards, and Factsheet.
• Lead the evaluation of the cluster¿s performance. Based on the feedback of this evaluation, work with Shelter Cluster members to develop a plan of response to improve the cluster¿s performance. 

Needs Assessment, Resources Mobilization and Allocation

• Lead, coordinate and conduct within the SC or at Inter-Cluster level shelter needs assessments, including participatory assessments. 
• Set up a system to ensure the timely availability of data to inform operational decisions by partners and strategic decisions of the Humanitarian Country Team.
• Ensure that the SC covers all identified shelter needs of the affected population and not only those relating to the specific mandate of individual members of the Shelter Cluster.
• Provide transparent strategic direction to the development of common funding criteria, resource mobilisation and prioritization within the SC for inclusion in Consolidated Appeals and pooled funds processes. 
• Establish mechanisms for accountable and transparent financial resource allocation within the cluster.

Capacity Development

• Ensure capacity building of the government counterpart or the organization that will take over the coordination of the cluster once this is phased out.
• Coordinate the delivery of shelter training activities for SC members, other local partners, and relevant authorities. 
• Coordinate initiatives to build the shelter capacity of the national and local government, partners and civil society. 

Standard Setting and Implementation

• Ensure that the shelter response is informed by appropriate relevant Technical Standards including among others Sphere, and good practice.
• Ensure appropriate collaboration with shelter response-related clusters of CCCM, Early Recovery, Education, Health, Logistics, Protection and WASH in the work of the Shelter Cluster.
• Coordinate the integration of cross-cutting issues in the work of the Shelter Cluster, including age, gender, environment, diversity. 
• Through Cluster-wide consultative processes, provide input into the development of global shelter policy and standards led by the Global Shelter Cluster.
• Information Management, Monitoring, Evaluation and Reporting
• Ensure that the SC has a functional information management strategy and mechanism to report and share information within the Shelter Cluster, with the other clusters, with the government, with the overall humanitarian community including donors, with UNHCR internal mechanisms, and with the Global Shelter Cluster. 
• Ensure that the SC produces analytical shelter reports, including the Factsheet. Promote that information on affected population is disaggregated by sex and age. Implement decisions on indicators to measure impact and performance of SC members.
• Ensure that the SC maintains an updated website and produces regular updates on the shelter concerns of the affected population, the response by the shelter actors, the gaps, challenges and recommendations.
• Promote and ensure monitoring and evaluation of the impact of operations carried out by cluster members and the performance of the coordination team.
• Appraise the performance of any directly supervised personnel of the SC coordination team.

Advocacy, Promotion and Fundraising

• Identify core advocacy concerns for the SC through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
• Represent the SC in meetings with sectoral and external partners, authorities, donors and other relevant interlocutors.
• Issue reports and make advocacy statements on behalf of the Shelter Cluster. 
• Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
• Direct transparent and accountable financial and other resource allocation within the Shelter Cluster, when required, such as with regard to CERF or CHF.
• Approach donors and other potential sources of funding to explain the SC strategy, challenges, and progress, and to advocate for funding for the overall shelter sector. 
• Coordinate with UNHCR and other partners to maximize communication impact to donors and others on the SC priorities.
• Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of shelter. 
• Ensure the Shelter Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

• Years of Experience / Degree Level
• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Shelter-related sciences (e.g. civil engineering or architecture) or other relevant field.

Certificates and/or Licenses 

• CCCM Cluster Coordination 
• HCR Coordination Lrng Prog
• HCR Management Lrng Prg
• UNHCR Tri-Cluster Knowledge and Coordination Skills Workshop
• UNHCR Workshop on Emergency Management

Relevant Job Experience

Essential

• Work experience in an international capacity preferably working in shelter or with the SC. Excellent knowledge of the Humanitarian reform process and the role of the humanitarian community (UN System, Red Cross Red Crescent Movement, and NGO). Extensive knowledge of current humanitarian issues. Experience in the implementation of shelter programmes. Good knowledge of shelter-related technical guidelines and standards. Preferable good understanding of UNHCR with regard to global policies as well as operational and administrative issues. Good managerial and communication skills.

Desirable

• Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs, shelter and NFI. Demonstrated expertise in program management and reporting requirements.

Functional Skills 

• MG-Coordination
• PR-CCCM Technical Guidelines and Standards
• CL-Cluster Information Management Tools, Resources and Approaches
• PR-Country Operations applying the Cluster Approach
• CO-Drafting and Documentation
• SP-Shelter and Infrastructure Coordination
• SP-Global Shelter Cluster Strategy
• (Functional Skills marked with an asterisk* are essential) 
   

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Standard Job Description

Organizational Setting and Work Relationships

• The Senior Supply Officer leads, oversees, coordinates and supports the supply activities at global, regional or country operations level. The position may be located at Headquarters (within DESS), in a Regional Bureau or in a Country Office. In the Bureau the incumbent normally reports to the Senior Operations Coordinator or to the Head of Bureau Strategic Planning and Management Service or the Senior Strategic Planning and Management Coordinator. In the Country Operation s/he normally reports to the Head of Office, to the Representative or the Deputy Representative (Operations) at the same level as the Programme and Administration functions. The incumbent directly supervises professional and general service staff in an operation.
• The incumbent will ensure effective local supply chain that enables the operation to meet the needs of persons of concerns as well as timely delivery of quality goods and services to persons of concern.
• The incumbent will advise Country Operations on how to create/maintain a supply chain infrastructure that is robust and flexible enough to accommodate the needs of the operation and that enables timely emergency responses, along with regional oversite of effective partners to support supply activities.
• The incumbent maintains impartial, ethical and customer-oriented relations with suppliers and Partner organizations; exchanges information with counterparts in other UN agencies, and International Organisations within the limits established by UN /UNHCR Procurements Rules and assists with joint procurement actions if, as and whenever necessary. In the Bureau the incumbent will assist upon needs, in operations will coordinate the delivery of assistance from the regional warehouse, if applicable. S/he will liaise with SMS staff who manage the Global Stockpiles and who manage the Global Asset and Fleet Management, if and as required. In addition, the incumbent will coordinate with SMS regarding policies, overall planning and management of resources that have an impact on Supply or where Supply has an impact on other parts of the operation.
• In the Bureau the Senior Supply Officer function extends to providing advice, capacity-building, coaching and guidance on policy and operational issues to ensure compliance with UNHCR procurement, logistics and asset management rules and regulations; as well as support supply planning, implementation, reporting and statistics. The Senior Supply Officer, being part of the Bureau Supply team will, take on the role of advising, analysing and coaching the supply functions at Country Operation levels. The Senior Supply Officer from the Bureau will primarily focus on advising and reviewing the sourcing/procurement aspects of the supply function, as Bureau remains a procurement-prone region requiring a sound level of risk management tools. In complex and challenging operational environment, an excellent procurement expertise will then be required to mainstream UN procurement principles as well as UNHCR internal policies throughout the region. Furthermore, the incumbent will be the ex-officio of the Regional Committee on Contracts which has been established to approve cases at a higher threshold than the Local Committee on Contracts. In addition, the incumbent will review procurement cases from the operations that are above the country operations delegations, provide feedback as required and clear them for the relevant procurement authority. S/he will also have a large responsibility on capturing, analysing and reporting the information from the different Country Operations of the Bureau. This would require strong interaction and coordination in addition to an excellent knowledge of UNHCR tools (MSRP, Focus) and data analysis.
• In country operations the incumbent will have direct working relationship/arrangement with the Head of UNHCR offices that fall within the domain of the office and will also have a responsibility to monitor, coach, guide and intervene with the staff within the given area of responsibility.
• The incumbent will also create/maintain offices' supply chain optimised and aligned with the operations' evolving needs and management systems.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Analyse the existing infrastructure and ensure that it is optimally aligned with the operational needs.
• Coordinate and manage all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance, warehousing, asset and fleet management in the operation.
• Coordinate and manage the procurement process to ensure timely, cost-effective and adequate delivery of commodities and services to support operational needs.
• Develop relevant contacts and build constructive relations with government authorities, implementing partners, UN agencies and others, to foster mutual cooperation for the timely delivery of relief items avoiding bottlenecks such as streamlining customs clearance processes.
• Set up and adapt standard supply chain structures to the local environment that are consistent with the operational needs.
• Support and guide the office should they need additional office space or extensions to their office leases, lease hold improvements or other construction. Carry out the procurement aspect of the establishment of office leases or extensions.
• Coordinate with CBI stakeholders the design and implementation of the market assessment and market monitoring to determine if CBI is option. Carry out the procurement action to contract Financial Service Providers (FSP).
• Identify partners for supply chain projects based on objectives, priorities, strengths and resources of the Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
• Identify, assess and select vendors based on their capability for delivering commodities and services. Maintain vendor and item master databases.
• Implement effective asset and fleet management that regularly monitors the asset/fleet pool, increase efficiency and safeguards the investment of the organisation.
• Draw up plans for the disposal and replacement of old and obsolete asset and coordinate with SMS on the proper disposal of assets.
• Analyse the quality of commodities and services delivered in relation to the needs of the location and established quality standards.
• Coordinate activities of Partners and/or contractors performing supply related activities, and ensure that they understand and adhere to relevant UNHCR rules and procedures. Ensure Supply participation in the multifunctional teams for partner verification.
• Establish and maintain an efficient and skilled workforce that is capable of supporting on-going operations.
• Maintain an up-to-date overview of the location`s supply chain capacity and preparedness, as well as, that of its partners to ensure that adequate capacity exist also to cover emergencies.
• Monitor the quality and accuracy of supply chain related data in relevant business systems. Compile and analyse statistical information, identify trends and developments in supply chain related matters that will assist in decision making.
• Resolve difficulties in the local supply chain by finding solutions to problems and bottlenecks, and provide regular reports on supply chain activities, the status of requests and the availability of items in the supply chain.
• Disseminate, promote commitment to and monitor compliance with UNHCR's global policies, standards and guidance on supply chain management.
• Ensure effective information flow in the supply chain and adapt process and documents to the prevailing environment.
• Coordinate the work of the supply units so as to achieve operational objectives in a timely and cost-effective manner. Ensure the effective and efficient use of financial and material resources within the rules and procedures of UNHCR.
• Prepare plans for delivery of relief items according to UNHCR's short and medium term requirements.
• Plan and develop an effective procurement plan for the geographical area of responsibility taking into account local procurement options. Use procurement planning tools and DEMANTRA demand planning.
• Ensure adequate capacity to respond to an emergency and develop contingency plans for the supply function as part of the operational plan.
• Act as ex-officio for the related contract committee. Review and/or clear procurement cases for the relevant procurement authority.
• Assess the environment and situation in which a supply operation will take place. Implement supply operations in the best manner possible through elimination of obstacles.
• Sustain the supply chain's capacity throughout an emergency and ensure an efficient flow of relief items to the persons of concern. Rapidly respond to changing needs and quickly reallocate resources when required.
• Implement practical projects to improve supply performance that has clear objectives, timescales, tasks and resources defined. Monitor the project execution against the plans and take action when actual implementation deviates from plans.
• Perform other related duties as required.

In the Regional Bureaux:

• Advise Country Operation on how to implement supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented.
• Ensure that global Supply policies are understood by all Supply teams in the region by offering summaries and relevant interpretations in the regional context.
• Seek opportunities for regionalizing and streamlining Supply operations where operational advantage can be achieved
• Track the progress of specific periodic operations and provide guidance that ensures timely implementation.
• Organize and deliver training at regional level in the different Supply functions such as procurement, logistics, asset and fleet management.
• Coach and advise individuals or Supply teams as requested.
• Tracks global Supply KPIs for the region and devise regional ones as required.
• Monitor all periodic Supply exercises such as monthly reconciliations, quarterly physical inventory exercises, year-end accounts closure procedures and ensure that they are implemented throughout the region.
• Regularly visit country operations and their Supply teams including visits to camps and other operational sites, provide oversight and support within the operational context.
• Provide a diagnostic on MSRP management reports for country operations, and coordinating with the Regional Supply Coordinator for necessary follow-up to ensure that data, in particular stocks accurately and completely reflect the reality in the warehouses.
• Review country financial reports and work with the Country Operations Supply Team leaders to address red areas relating to Supply aspects of operations.
• Ensure that country needs assessment plans are established, combine them into regional procurement plans and monitor their timely implementation and changes based on operational needs.
• Monitor and advise operations on import and customs clearance (as required) to resolve and ensure bottlenecks a smooth flow of goods to the operations.
• Ensure coordinated emergency deployments of supply staff in consultation with SMS to countries in the Bureau.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education

• Supply Chain Management; Business Administration; International Commerce; Engineering or other relevant field.

Certificates and/or Licenses

• Certificate from Chartered Institute of Purchasing & Supplies, e.g. CFIPS, CMIPS, MCIPS

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Standard Job Description

Organizational Setting and Work Relationships

• The Associate Supply Officer supports all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance and warehousing management within the Area of Responsibility (AoR). The position may be located at Headquarters (within DESS), in a Regional Bureau or in a Country Office.
• The incumbent is normally supervised by the (Senior) Supply Officer or other senior staff with supply oversight function who defines the objectives and provides general guidance. S/he will also refer to UNHCR manuals and relevant policy papers. The incumbent normally supervises some staff and/or AWF.
• In Bureaus and country operations s/he maintains regular contacts on working level with other UN agencies, UNHCR Partners, NGOs, government partners and commercial contractors in the area of operation.
• S/he will support effective supply chain that enables the office to meet the needs of persons of concerns as well as timely delivery of quality goods and services to persons of concern. Further, the incumbent will assist in the maintenance of a supply chain infrastructure that is robust and flexible enough to accommodate the needs of the operation and that enables timely emergency responses, along with effective partners to support supply activities.
• The Associate Supply Officer maintains impartial, ethical and customer-oriented relations with suppliers and Partner organizations; exchanges information with counterparts in other UN agencies, and International Organisations within the limits established by UN /UNHCR Procurements Rules and assists with joint procurement actions if, as and whenever necessary.
• The incumbent will support the coordination of the delivery of assistance from the regional warehouse, if applicable. S/he will liaise with SMS staff who manage the Global Stockpiles and who manage the Global Asset and Fleet Management, if and as required and if applicable.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

• Support all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance, warehousing, asset and fleet management, as applicable.
• Support the procurement process to ensure timely, cost-effective and adequate delivery of commodities and services to support operational needs.
• Identify partners for supply chain projects based on objectives, priorities, strengths and resources of the UNHCR Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
• Develop relevant contacts and build constructive relations with UN agencies, UNHCR Partners, government authorities and other partners as applicable.
• Ensure accurate and comprehensive records on supply activities and provide timely reports and updates both periodically and on request.
• Manage the vendor related processes including identification, assessment and selection of vendors based on their capability for delivering commodities and services. Ensure vendor and item master databases are up to date.
• Oversee tender processes and manage the preparation of proposals for award of contracts to the relevant CoCs.
• Ensure the quality standards for commodities and services are respected by vendors in relation to the needs of the location and tender/purchase specifications.
• Prepare plans for delivery of relief and other non-food items according to the operational needs and regularly update the information in UNHCR IT systems.
• Apply UNHCR's sourcing and procurement strategy when planning for purchase of important commodities and services.
• Ensure timely customs clearance of consignments and establishment & maintenance of warehousing according to "best practices" and UNHCR rules and regulations.
• Manage an efficient system for the release, and redeployment of goods.
• Oversee and coordinate as required the release and transportation and of relief and other non-food items.
• Monitor the quality and accuracy of supply chain related data in relevant business systems. Compile and analyse statistical information, identify trends and developments in supply chain related matters that will assist in decision making
• Implement supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented.
• Resolve difficulties in the local supply chain by finding solutions to problems and bottlenecks, and provide regular reports on supply chain activities, the status of requests and the availability of items in the supply chain.
• Disseminate, promote commitment to and monitor compliance with UNHCR's global policies, standards and guidance on supply chain management.
• Support effective information flow in the supply chain and adapt process and documents to the prevailing environment.

In the Regional Bureaux:

• Support Country Operations in implementing supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented particularly in emergency context.
• Assist country operations achieving full compliance with rules & regulations in all supply activities.
• Track the progress of specific periodic operations and provide guidance that ensures timely implementation.
• Facilitate training of supply staff and assist in coaching and advising individuals or Supply teams as requested.
• Track global Supply KPIs for the region and devise regional ones as required.
• Monitor all periodic Supply exercises such as monthly reconciliations, quarterly physical inventory exercises, and year-end accounts closure procedures and ensure that they are implemented throughout the region and provide relevant reports to senior managers.
• Support the analysis of country financial reports and work with the Country Operations Supply Team leaders to address red areas relating to Supply aspects of operations.
• Support the country needs assessment plans and assist in combining them into regional procurement plans and monitor their timely implementation and changes based on operational needs.

In the Country Operations:

• Adapt standard supply chain structures to the local environment that are consistent with the operational needs.
• Assist the office should they need additional office space or extensions to their office leases, lease hold improvements or other construction. Carry out the procurement aspect of the establishment of office leases or extensions.
• Assist in the coordination with CBI stakeholders the design and implementation of the market assessment and market monitoring to determine if CBI is option. Carry out the procurement action to contract Financial Service Providers (FSP).
• Support the establishment and maintenance of an efficient and skilled workforce that is capable of supporting on-going operations.
• Support the identification of partners for supply chain projects based on objectives, priorities, strengths and resources of the Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
• Implement effective asset and fleet management that regularly monitors the asset/fleet pool, increases efficiency safeguards the investment of the organisation.
• Support the coordination activities of Partners and/or contractors performing supply related activities, and ensure that they understand and adhere to relevant UNHCR rules and procedures.
• Maintain an up-to-date overview of the location's supply chain capacity and preparedness, as well as, that of its partners to ensure that adequate capacity exist also to cover emergencies.
• Depending on the size of the operation act as ex-officio in the LCC Review and clear procurement cases for the relevant procurement authority.
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P2/NOB 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

• Supply Chain Management; Business Administration; International Commerce; Engineering; or other relevant field.

Certificates and/or Licenses

• Certificate from Chartered Institute of Purchasing & Supplies, e.g. CFIPS, CMIPS, MCIPS;

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Standard Job Description

Organizational Setting and Work Relationships

• The GBV Officer is a member of the Protection Team in a Regional Bureau or a Country Office and normally reports to the Senior GBV Officer or the Senior Community-Based Protection Officer or the Senior Protection Officer or the Head of Sub-Office or the Assistant Representative for protection. In smaller offices, the post may report directly to the Representative.
• The GBV Officer supports the operations¿ efforts to fulfil UNHCR¿s mandate and associated obligations on GBV prevention, risk mitigation and response based on policy and guidance. 
• S/he collaborates closely with the UNHCR management and the Protection team in the country and strengthens working relations with other agencies involved in GBV prevention, risk mitigation and response. 
• The incumbent will maintain a close working relationship with the Bureau and the Division of International Protection for system-wide coherence.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

Implementation of UNHCR¿s Global Policies and Standards

• Support and facilitate the effective and timely development, implementation and monitoring of a clear and coherent multi-year and multi-sectoral GBV strategy as part of the operation¿s broader Protection and Solutions Strategy, coordinate timely reporting on progress including the documentation of promising practices.
• Participate in the promotion of compliance with UNHCR¿s GBV policy, priorities and commitments (aligned with polices on age, gender, diversity (AGD) and accountability to affected populations (AAP), Child protection, gender equality, disability and youth empowerment. 
• For functions at regional level, support the harmonization of GBV strategies in the region and alignment with global policies and commitments, support exchange of expertise and practices in the region and provide a regional level analysis of trends as well as aggregated reporting on GBV. 
• Provide technical guidance on integration of the survivor-centred approach into PSEA complaints mechanisms and enhance access of SEA survivors to existing GBV services 

Planning / Programming

• Support the development and implementation of programming for specialized GBV prevention and response based on needs, risks and capacity assessments at the onset of an emergency and throughout all phases of displacement. 
• Participate in conducting, consolidating and reporting on GBV assessments including gender equality components at least once per year, linked to annual planning processes and participatory assessments and sharing strategic trends analyses. 
• Contribute to planning processes and advocate for adequate resource (re)allocation and mobilization.  
• Support cross-cutting programs and technical sectors to mainstream gender and to program for mitigation of GBV risks in their specific technical areas, and report on progress.

Capacity Development, Technical Support and Coordination

• Provide technical guidance and support field colleagues to operationalise and comply with UNHCR¿s corporate GBV policy, priorities and commitments (aligned with policies on AGD and AAP, Child protection, disability, youth empowerment and gender equality).
• Support operational capacity development efforts and provide technical support on gender and GBV mainstreaming
• Under the guidance of the Senior Protection Officer, support and facilitate the establishment of and ensure the functioning of GBV coordination mechanisms with all relevant stakeholders.
• Facilitate and strengthen the development and implementation of GBV Standard Operating Procedures for all sites that enable all survivors to access, at a minimum, appropriate health, psychosocial, security and safety, and legal support. 
• Support and build capacity and systems for individual GBV case management for survivors and persons at-risk of GBV. 
• Ensure safe and ethical GBV data collection and reporting is functioning and regular reporting is done on GBV, including through PRIMES and protection monitoring processes. Promote the use of the GBV module of PRIMES or another GBV information management system that provides for safe and ethical data collection and analysis. Where applicable, support reporting under the Monitoring, Analysis, and Reporting Arrangements on conflict-related sexual violence (MARA).

Partnerships

• Strengthen UNHCR¿s collaboration with host governments to develop national services in order to expand safe access for Persons of concern to services that prevent, mitigate, and respond to GBV.
• Support the capacity development of staff, partners and other stakeholders to address GBV and to promote gender equality and the empowerment of displaced women and girls. 
• Strengthen partnerships including with UN agencies, governments, civil society and with displaced and host communities, to prevent, mitigate, and respond to GBV, to promote gender equality and to ensure age and gender-informed protection and solution programs. 
• Support that community-based approaches are applied in GBV programming and communities considered as key stakeholders.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3/NOC 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Human rights,  Social Anthropology,  Social work,
• Law, International Development, Social Sciences,  or other relevant field.

Certificates and/or Licenses 

• Not specified.

Relevant Job Experience

Essential

• 6 years of previous work experience relevant to the function of GBV in an international context, of which two years in the field and having experience in the field of GBV prevention, mitigation and response, broader protection or social work involving empowerment of women and girls, gender, child protection, mental health, counselling and working with survivors, humanitarian and development issues.
• Applied experience in survivor-centred approach, GBV guiding and Case management principles related to GBV programs.
• Demonstrated knowledge in gender equality and the empowerment of women and girls and apply, promote and integrate gender analysis into humanitarian programming.
• Demonstrated knowledge of and implementation of multi-sectorial responses to GBV and support to other sectors to mainstream GBV prevention, risk mitigation and response.
• Demonstrated knowledge and application of GBV prevention theory and appropriate GBV prevention and behaviour change strategies at different stages of the humanitarian response. Knowledge and demonstrated use of GBV tools and Guidance. 

Desirable

• Demonstrated understanding of critical issues around GBV data and knowledge of safe and ethical data collection and analysis, and conducting assessments.
• Demonstrated knowledge of engagement with GBV Interagency humanitarian architecture. Knowledge and experience of participatory approaches to engaging with and mobilizing communities Good understanding of displacement and protection issues including, child protection, education and the application of the Age, Gender and Diversity Policy. Completion of UNHCR learning programmes or specific training relevant to functions of position such as: Protection Learning Programme, Operations Management Learning Programme, Middle Management Learning Programme, GBV and Gender Equality. Experience in a humanitarian context. 

Functional Skills 

• PR-Age, Gender and Diversity (AGD)
• TR-Training Virtual and face to face
• PR-Gender Based Violence (GBV) Coordination
• PR-Gender Based Violence (GBV) Capacity development and training
• PR-Gender Based Violence (GBV) prevention programming
• PR-Gender Based Violence (GBV) risk mitigation
• PR-Gender Based Violence (GBV) response programming