Fresh Vacancies at Royal Residences by Design Union

Location: Victoria Island, Lagos

Job Summary

• Management of hospitality services of the Company’s hotel and apartments, providing premium service to guests.
• Managing the Company’s hospitality team to deliver an overall excellent guest experience.
• Act as an ambassador for the Company’s hospitality brand.
• Provide leadership and strategic planning to all departments promoting a culture of premium service while optimizing operations and resolving guests/residents issues.
• Maintain good relations with the apartment owners, residents, facility managers and all stake holders.
• Responsible for the preparation, monitoring and achievement of the annual Operating Budget, Marketing & Sales Plan for hospitality and short–let services and set other short and long term strategic goals for the business.
• Manage on-going profitability and carry out cost savings initiatives for the hotel and short–let services, ensuring revenue and guest satisfaction targets are met and exceeded.
• Strong understanding of hotel and short–let apartments P&L statements and the ability to react with impactful strategies.
• Coordination with other internal functions: Construction/Finance and Administration/Corporate Services to achieve corporate hospitality goals.
• Ensure adherence to the company’s corporate culture and policies.
• Ensure strict utilization of existing ERP and corporate systems and procedures.

Requisite Qualifications / Experience

• Candidates should possess B.A in Hotel Management or a related field
• Minimum of 10 years’ experience in hotel management at General Management level in a 5 star hotel establishment.
• Please note that this role is strictly for a Nigerian national.

Required Skills / Attributes:

• Good oral and written communication skills.
• Sound understanding of hotel management, systems and control.
• Strong sense of professionalism, integrity, sound judgment and tact.
• Good team player
• Good interpersonal, people management and negotiating skills
• High awareness of quality issues and attention to details
• High level of sincerity and honesty.

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Location: Victoria Island, Lagos

Summary

• Responsible for institutionalization of the Royal Residence brand as the top of mind brand catering for top executive and HNI's in the hospitality industry in Nigeria and generate demand for all hospitality services products
• Ensure that patronage of Royal Residences is constant from Corporate Clients and HNI's, local and foreign. Duties include the following:
• Undertake telesales, e-mail marketing, direct mail and social media marketing to increase clientele base and report on outcomes to General Manager.
• Develop and Implement a marketing plan based on Identified marketing opportunities, Collaborate with managers in preparing budgets and monitoring expenses and organize all events stated therein.
• Coordination of Banqueting and Events, Conferences and meetings and communication with clients, prior to events, and liaison with Front Office, in ensuring that events and conferences run smoothly.
• Conduct market research, surveys and competition analysis and pricing to identify customer requirements, evaluate trends, brand awareness and competition ventures.

Requisite Qualifications / Experience

• B.Sc (1st Class or 2nd Class) in Marketing, Social Science, Humanities or other related qualification.
• Minimum of 5 years experience in similar position.

Required Skills / Attributes:

• Excellent client management skills
• Outstanding oral and written communication skills
• Good interpersonal and people management skills and negotiating skills
• Self-motivated and team player
• Must be presentable, professional and confident in the discharge of duties.
• Able to work flexible schedules.

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Location: Victoria Island, Lagos

Summary

• Greet guests and carrying luggage to and from their room.
• Show guests to their room and explaining the facilities
• Look after keys and left luggage
• Answer guests’ questions about the hotel and local points of interest
• Arrange transport and making restaurant and theatre bookings for guests
• Keep the lobby and reception area tidy and collect hotel laundry.
• Cover the reception desk, dealing with enquiries by phone and face-to-face.
• Deal alone with problems arising in the night; if necessary transferring guests into a different room.
• In case of fire or emergency, make sure that guests are evacuated safely.

Requisite Qualifications / Experience

• OND in Hotel management or other related qualification.
• Minimum of 5 years experience in similar position.

Required Skills / Attributes:

• This is an active job.
• Ability to carry heavy loads, possibly up and down stairs, and move heavy furniture.
• It involves wearing a uniform provided by the hotel.
• Excellent client management skills
• Outstanding oral and written communication skills
• Good interpersonal and people management skills and negotiating skills
• Self-motivated and team player
• Must be presentable, professional and confident in the discharge of duties.
• Able to work work shifts, including early mornings, nights and weekends.