Job Vacancies at Bolton White Hotels and Apartments

Job Description

• Maintain high confidentiality in regards to Hotel Management privacy.
• Identify loopholes and recommend risk aversion measures and cost savings.
• Receiving of all items bought and brought into Hotel and as well make a record of any item moving out of Hotel.
• Notify the financial controller regarding loopholes, errors and misconduct identified.
• As custodian of prices, clearing petty cash request/budget and retirement. Also, embark on a market survey.
• Have sound independent judgment.
• Stocktaking of items in the stores, that is, checking bin cards with the physical stock in the store.
• Checking the hotel’s revenue on a daily basis that is, comparing dockets with the printed copies, verification of cash, POS, cheque, and hard currencies if any. Also, extraction of complementary sales both for guests and management staff.
• Issuance of printed materials under our custody such as captain order, misc. booklets, laundry tariff/coupon, fuel/diesel coupon, etc. And tracking records through serial numbers.
• Obtain, analyze and evaluate accounting documentation & reports.
• Vetting of hotel’s payroll, Payee, Pension, and ensuring remittance to appropriate authorities.
• Maintain open communication with management and the audit team.
• Vouching and clearing of business maintenance/refunds to clients.
• Application of hotel regulations, and adhering to existing laws and regulations.
• Advisory role to the management.
• Verification of acknowledged bills sent to clients.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 years of work experience.

go to method of application »

Position Summary

• As Human Resources Officer you will work under the general guidance of theHotelHR Manager and be responsible for supporting the HR team on their day to day operation.
• AlsoCoordinatingthe administrative support to the Human Resources team in accordance with the Hotel’s standards and procedures and ensure that staffing needs are met in a timely manner, from placingadsto interviewing and hiring.

Duties and Responsibilities:

• Compilingpayroll/ Absence data.
• Coordinating HR Dashboard / Statistics.
• Assist and resolve hotel staff and management queries.
• Updating salary and benefits information.
• Developingjob descriptions, shortlisting, interviewing and selecting candidates, preparing personal files of the colleagues.
• Developing policieson issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
• Helps employees identify specific behaviours that will contribute to service excellence.
• Responsible for the on the job orientation for new hires.
• Manage HRadministrationsuch as starters and leavers process.
• Assist with employee relation issues in the hotel in a confidential manner, including disciplinarians, grievance and capability.
• Ensure the recruitment and selection process is adhered to and that all the relevant immigration checks are carried out correctly.
• Manage HR administration such as contracts, letters and personnel files.
• Full usage of HR System including running of Payroll, Change ofStatusRequests and other amendments as required that are for HRD Approval.
• Analyze staff turnover and sick leave with the aim of implementing strategies for reduction.
• Assists the HR manager inBudgetpreparation where required and is fully aware of all BudgetedPositionsand hiring approvals.
• Establish and maintain a group of contacts withHospitalityColleges tosetup a system for entry-level employment.
• Ensure compliance with all HR legislation and Labour laws.
• Provide staff counselling, guidance, career planning, and oversee disciplinary matters up to and including dismissal and oversee any Grievance Complaints made as required.
• Supporting the hotel with departmental training requirements includinginductions, work experience, careers fairs, and training materials.
• Ensures confidentiality is maintained at all times and provides information only to those with a need to know.
• To know and follow the Health &Safetyat Work Act and comply with the hotel’s Health & Safety policy.

Prerequisites

• Confidence in working independently and part of a team.
• Flexibility to respond to a range of different work situations.
• Effective written and oral communications skills including the ability to prepare reports, proposals, policies and procedures.

Education and Experience

• Bachelor's Degree in Human Resources or other related fields.
• At least 2 years of experience ina Hotel in the same/similar field.

go to method of application »

Position Summary

• The night Manager / Auditor will represent the Management during the night. He will also assist the Front Office Manager in all aspects of the department including but not limited to operations, planning,budgeting, and staffing in accordance with hotel policies and procedures.
• The Night Manager / Auditor provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

Duties and Responsibilities

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in theemployee handbook, hotel policies and procedures,coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areasare kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact for our guests,valetpark guests cars and other responsibilities to ensure all requirements are met during our guests stay.
• Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Monitor and develop team member performance to include, but not limited to, providing supervision,scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
• Be aware and able to enforce all fire-life-safety procedures.
• Remain current in all updates with regards to new procedures and training.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department
• Posts room charges and taxes to guest accounts.
• Processes guest charges vouchers and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been.

Education

• Bachelor's Degree in Hospitality or other related fields.
• Computer Knowledge and experience in MS office programs, Opera Software.

Experience:

• 1 - 5 years work experience.
• Previous Front Office experience in supervisory/management capacity in the hospitality industry is required.

Prerequisites:

• Must be able to ccommunicatein English writing and speaking and other languages are advantages. Good personality and charming is important to be the Night Manager / Auditor in the way to represent himself on behalf of hotel management.