Jobs at Vovida Communications Limited

Responsibilities

• Troubleshoot system and network problems, diagnose and solve hardware or software system faults.
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, additions or upgrades of hardware/software and configuring of wireless access point, router with wireless and related equipment.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Document technical knowledge in the form of notes and manuals.
• Track and properly log al network system issues through to resolution, within agreed time limits
• Implement network security and provide technical support, anti-virus updates, manage host security and other related PCs.
• Visit customer site to install/configure modem/device & solve other related internet issues, follow up with clients to ensure their networks are fully functional after troubleshooting.
• Come up with customers’ site survey and draw diagram, included laying cable.
• Recommend, design, install, test and deliver service improvements.
• Prioritize and manage many open cases at one time.
• Prepare accurate and timely reports.

Requirements

• Minimum of CCNA Certification or equivalent experience.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• 3 - 5 years experience in the telecom or similar job specification
• Good and working understanding of Radio, Tx and Core LTE network

Competencies:

• Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router, and Switch are an advantage
• Customer Support Experience.
• Experience with remote desktop applications and help desk software.
• Communication skills.
• Creatively solve problems.
• Analytical skills.
• Results Driven.
• Ability to multitask.
• Problem-solving.
• Customer handling and inter-personal skills.
• Strong planning, organising and prioritising abilities.
• Ability to cope with change and adapt quickly.

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Responsibilities

• Conceptualize, design, execute and project manage all enterprise project deliveries and deployments.
• Provide technical expertise around all technology deployments.
• Manage the IT team to ensure the effective delivery and support of high-quality IT services to clients across the country
• Ensure best practice is adhered to, promote team working, ensure good communication and prioritize workload to help drive up and maintain the stability of all systems, ensuring high levels of customer satisfaction
• Ensure regular one on one meetings are conducted with Team leads and location leads and perform annual personal development reviews. Coordinate training for the team where required.
• Manage communication strategy for all corporate technology changes
• 1st/2nd/3rd line incident management and tracking from inception to resolution within agreed timescales
• Act as a 24x7 escalation point for issues impacting the client and company’s revenues
• Work collaboratively with other Infrastructure and technology teams for all IT related policy
• Recommendation, design, installation, testing and delivery of service improvements
• Create and implement standard processes, policies, user guides etc for the end user landscape
• Actively guide users to self-sufficiency through increased understanding of systems and technology
• Liaise with Infrastructure teams and manage relationships with consulting partners and 3rd party vendors for support where necessary. Manage the procurement of all corporate IT equipment
• Manage and provide supervision of enterprise IT incident/problem/change management processes in line with business directives
• Act as the senior IT liaison between IT, Finance, Legal and HR teams.
• Work closely with Management to define and maintain the annual Capital and Operational IT budgets and ensure that financial targets are met.
• Ensure compliance with relevant legislation including the Computer Misuse Act, the Data Protection and Health & Safety Acts (as applicable to IT usage), GDPR, etc.

Job Requirements

• Minimum of a Master's in Computer Science, Management Information Systems, or information technology.
• Must have CCNA certificate
• 5-7 years experience in the telecom or similar job specification
• A working understanding of IT infrastructure, network design,
• experience in Project Management

Skills & Competence:

• Substantial experience fault finding in complex system and network infrastructures
• Ability to work with and manage cross functional teams
• Detailed knowledge of, and experience with all core Microsoft technologies from an architecture and administration perspective (Server, SQL, AD, Win10, DNS/DHCP, PowerShell, SCCM & application deployment, endpoint encryption, VDI)
• Knowledge of, and experience with core network infrastructure technologies (firewalls, routing, switching, LAN, WLAN, TCP/IP)
• Deep understanding of ITIL/ITSM and experience working in a change-controlled environment
• Experience of Senior Management liaison and should be familiar with presenting information of a complex technical nature to a variety of audiences
• Proven experience as a Server Administrator or similar role for Windows / Linux-based Servers
• Configuration of servers, operating systems administration, hardening, load balancers, firewall including but not limited to management of users, processes, resource contention, preventive maintenance, and management of updates & patches to ensure that the system is properly updated
• Re-installation in the event of system crash/failures
• Periodic health check of the systems, troubleshooting problems, analyzing and implementing rectification measures
• Implementation and maintenance of standard operating procedures for the maintenance of the infrastructure
• Management of the usernames, roles, and passwords of all the relevant subsystems, including, but not limited to servers, applications, devices, etc.
• Implementing security on the Internet and Intranet
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Install and configure software and hardware
• Manage network servers and technology tools, Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages, ensure security through access controls, backups and firewalls
• Upgrade patching of systems with new releases and models time to time
• Maintain code repository server and access configuration
• Maintain cloud infrastructure, application and database backup
• Configure and maintain Server scaling and high availability & disaster recovery
• Application Deployment on .Net/Java/PHP-based applications on Windows/Linux Servers
• Communication skills
• Creatively solve problems
• Analytical skills
• Results Driven
• Interpersonal skills
• Safety
• Diligence and attention to detail
• Ability to multi-task and prioritize work appropriately