ISP Officer at Vovida Communications Limited

Responsibilities

• Troubleshoot system and network problems, diagnose and solve hardware or software system faults.
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, additions or upgrades of hardware/software and configuring of wireless access point, router with wireless and related equipment.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Document technical knowledge in the form of notes and manuals.
• Track and properly log al network system issues through to resolution, within agreed time limits
• Implement network security and provide technical support, anti-virus updates, manage host security and other related PCs.
• Visit customer site to install/configure modem/device & solve other related internet issues, follow up with clients to ensure their networks are fully functional after troubleshooting.
• Come up with customers’ site survey and draw diagram, included laying cable.
• Recommend, design, install, test and deliver service improvements.
• Prioritize and manage many open cases at one time.
• Prepare accurate and timely reports.

Requirements

• Minimum of CCNA Certification or equivalent experience.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• 3 - 5 years experience in the telecom or similar job specification
• Good and working understanding of Radio, Tx and Core LTE network

Competencies:

• Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router, and Switch are an advantage
• Customer Support Experience.
• Experience with remote desktop applications and help desk software.
• Communication skills.
• Creatively solve problems.
• Analytical skills.
• Results Driven.
• Ability to multitask.
• Problem-solving.
• Customer handling and inter-personal skills.
• Strong planning, organising and prioritising abilities.
• Ability to cope with change and adapt quickly.