Job Openings at Beckley Consulting Ltd

KEY RESPONSIBILITIES

Marketing Executive would have the following responsibilities:

• Conceive and develop efficient and intuitive marketing strategies
• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
• Initiate and control surveys to assess customer requirements and dedication
• Write copy for diverse marketing distributions (brochures, press releases, website material etc.)

• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities

• Monitor progress of campaigns using various metrics and submit reports of performance

SKILLS REQUIRED

Fair Knowledge of Telecom Technologies:

• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband

Soft Skills & Characteristics:

• Proven experience as marketing executive or similar role
• Good understanding of market research techniques, data analysis and statistics methods
• Thorough knowledge of strategic planning principles and marketing best practices
• Proficient in MS Office and marketing software
• Familiarity with social media and web analytics (e.g., Web Trends)
• Digital marketing skills
• Knowledge of graphics designing
• Knowledge of search engine optimization
• Social media marketing
• Experience with Google and YouTube Ad campaign
• Excellent communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness
• Excellent interpersonal skills and ability to build rapport with customers
• Critical thinking skills
• Ability to create strong positioning of Organization, Management and self
• Ability to do continuous follow-ups with multiple collaborators
• Good written communication skills
• Self-motivated and detail-oriented
• Integrity & Honesty
• Team Player
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach

ACADEMIC QUALIFICATION

• BSc/BA in marketing, business administration or relevant discipline
• NYSC Certified

EXPERIENCE

Minimum of __ years of proven work experience as a marketing executive in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

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KEY RESPONSIBILITIES

The Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in timely & efficient manner.
• Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets.
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid-down process.
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate Sales Leads

SKILLS REQUIRED

Fair Knowledge of Telecom Technologies:

• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband

Soft Skills & Characteristics:

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

ACADEMIC QUALIFICATION

• Graduate in science preferable, any other discipline may also apply
• NYSC Certified

EXPERIENCE

Minimum of 1 - 3 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.