Job Openings at IBFCAlliance Ltd

Details:

IBFCAlliance Ltd seeks to fill the role of General Management Staff (Business Development) for one of its clients (a non-bank financial institution) licensed by the Central Bank of Nigeria and the Securities and Exchange Commission and also a member of The Nigerian Stock Exchange, focused on providing key financial services to private and corporate clients over its 27-year history.

Qualifications

• First Degree
• CIS or CFA is desirable
• MBA or ACA will be an advantage
• Technical and Business development skills.                                         
• Excellent Communication (written and verbal)
• Client Acquisition                                    
• Credit Analysis and Documentation
• Treasury Management
• Financial Statement Analysis
• Financial Modelling
• Investment Management
• Valuation of Equity and Fixed Income Instruments
• Risk Management

Required Attributes               

• leadership character with ability to take decisions.
• Excellent ethical value                                                               
• Strong leadership skills
• Ability to think through issues independently
• Resourcefulness and Initiative
• Passion and energy for business development and long-term client relationship management
• Good RM skills
• People Management

Experience  

10 to 15 years cognate experience most of which must have been spent in a reputable commercial and/or Investment Bank. Candidates with experience in top Professional Accountancy practice within Financial Institutions and willing to make career switch will be considered.

Job Description

The ideal candidate who must be able to execute end to end flawlessly without supervision and with initiative, will deploy the skills above to lead a team of at least 6 Investment Professionals (this can increase quickly to 10 with growth of the business) in:

• Business Development and Strategy
• Client Acquisition
• Flawless Documentation
• Risk Management (both strategic and operational)
• Long term Client Relationship Management     

go to method of application »

Details:

IBFCAlliance Ltd seeks to fill the role of Business Development Officer for one of its clients – a premier clinic and hospital that provides ophthalmologic care in Nigeria and focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being.

In line with its ambition to be the leading affordable eye care provider in Nigeria, its vision is to double its volume, revenues and profits in 3 years.

The role of the Business Development Officer will be central to the organization’s growth strategy. The ideal candidate will be responsible for identifying and realizing new market opportunities. He/She will also be expected to interact across a broad network of internal and external stakeholders including Management, Client Groups, and Investors and so on.

Responsibilities

• Perform market research to identify new opportunities and engage with management to establish strategies for pursuing those new opportunities.
• New customer acquisition - proactively expand customer base across Nigeria
• Create and improve proposals for our existing and new clients.
• Ability to manage clients – client sales, expectations and requirements is essential. This includes identifying areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to Management
• Strategic key account management of corporate customers to ensure repeat business
• Achieve sales goals and report on actuals and forecasts on a monthly and quarterly basis
• Analyze current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue.
• Develop and deliver pitches for potential investors

Qualifications and Experience Required

• Minimum of 5 years Sales, Marketing and Business Development experience. Previous experience working in Pharma/Healthcare sales sector e.g. Sales Executive or HMO would be beneficial
• Role requires strong analytical skills, excellent communication and interpersonal and prioritization skills

Working Conditions/Physical Requirements

• Role is based in Lagos but may require some travel within Nigeria
• Responsibilities and job description may be refined with changing business needs.

go to method of application »

Details:

IBFCAlliance Ltd seeks to fill the role of Customer Service Officer for one of its clients – a premier clinic and hospital that provides ophthalmologic care in Nigeria and focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being.

The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction. He/She is also the custodian of the Hospital Record Management System/Customer Relations Management and is responsible for maintaining a high level of confidentiality of patient information.

Duties and Responsibilities

• General Administrative Work
• Open and maintain patient records
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Place or cancel appointments

• Keep patient records and file documents
• Utilize computer technology to manage patient records
• Manage patient information and other pertinent information such as addresses and phone numbers
• Advise patients on company information
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media

Communication

• Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
• Greet customers warmly and ascertain problem or reason for calling
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Work with Hospital Admin Manager to ensure proper customer service is being delivered

Calendar and Agenda

• Manage and schedule meetings for the Hospital MD
• Manage requests for meetings by key stakeholders or other outside parties
• Preparation, facilitation and co-ordination of meetings
• Co-ordinate relevant meetings, appointments and functions
• Qualifications and Experience Required
• Diploma or equivalent; University degree preferred
• Proven customer services experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively

Working Conditions/Physical Requirements
Role is based in Lagos

Responsibilities and job description may be refined with changing business needs.