Job Openings at Kest Professional Services

Job Overview

• We are looking for technology enthusiasts ready for a challenging career in a boutique software firm with a focus on infrastructure services, application development, project administration, and software maintenance with a core focus on providing practical programming and technology implementation for government institutions.
• The ideal candidate will be responsible for the planning and execution of specific corporate, product, and service brand management efforts, image building and reputation management programs.
• Within approved policy and authority limits, the Client Relations Manager projects the interest of the group and assigned entities on projects and events planned and executed with the involvement of internal and external solutions partners including Corporate Communications, the media, and the press.

Responsibilities
Client Communication:

• Act as the main point of contact between the agency and clients.
• Regularly communicate with clients to understand their goals, preferences, and expectations.
• Provide timely updates on project progress and ensure clients are informed at every stage.
• Proposal writing

Client Retention and Growth:

• Work towards building long-term relationships with clients, focusing on client retention and satisfaction.
• Identify opportunities for upselling or cross-selling additional services to existing clients.

Market Awareness:

• Stay updated on industry trends, competitor activities, and market dynamics to provide valuable insights to clients.
• Suggest innovative and strategic ideas to enhance clients' marketing efforts.

Project Coordination:

• Liaise with internal teams, including creative, media, and production departments, to ensure client projects are executed seamlessly.
• Coordinate project timelines, ensuring deadlines are met and clients are satisfied with the deliverables.

Issue Resolution:

• Address client concerns and challenges promptly, seeking resolutions in a proactive and efficient manner.
• Act as a bridge between clients and internal teams to resolve any issues or discrepancies that may arise during project execution.

Requirements

• A First Degree in the Humanities, Social Sciences, Administration, or its equivalent.
• 3-7 years operational experience (Corporate/ External Affairs, Media and/or Advertising) within a reputable and structured business environment, preferably a multinational corporation within the sustainability industry
• Strong exposure to reputation and events management
• Corporate Communications Strategy Development and Execution
• Knowledgeable about best practices in strategic institutional branding
• Media Relations
• Project Management, Negotiation and Contract Management
• Creativity & Innovation
• Organization/ Administration
• Leadership/Supervisory, Interpersonal Relations and Team playing
• Oral & Written Communication; effective Presentation.

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Responsibilities
Media:

• Lead media strategies to enhance brand visibility and reach.
• Foster media partnerships and produce engaging multimedia content.
• Track media trends and seize opportunities.
• Handle crisis communication and reputation management.
• Collaborate with cross-functional teams for consistent messaging.

Content Development:

• Draft and organise digital media content to promote Zenera’s initiatives, activities, videos and media coverage on Twitter, Facebook, LinkedIn, Instagram, Google and other relevant platforms.
• Create and coordinate content for digital media campaigns and observances.
• Source content from staff responsible for specific aspects of the Group’s business and at events.

Research and Reporting:

• Contribute to digital media quantitative and qualitative analytics reporting.
• Monitor and research influencers, trending topics and tools.
• Monitor and report on result of digital advertising, including trends opportunities and risk factors.
• Monitor the web in search of conversations about the Company, brands, competitors, and related topics.

General Administration and Engagement:

• Maintain a cohesive digital strategy across all platforms to increase our brand awareness.
• Ensure timely responses to customers and followers’ queries and comments.
• Newsletter
• Coordinate the collection of information and release of the bi-weekly newsletter.

Targets:
Social Media:

• Develop and approve content and social media calendar for at least 12 posts/week - quarterly
• Post approved comprehensive calendar content on all social media platforms – Instagram, Twitter, Facebook and LinkedIn – for Zenera, partners and clients - weekly
• Run at least 2 campaigns for Zenera’s initiatives - monthly
• Approve plans for campaigns before commencement - a month prior
• Write reports (and recommendations) on all handles based on reach, impression, ROI and other relevant metrics – comprehensive report due on the first week of a new month

Newsletter:

• Collate and send designed newsletter for approval to Supervisor - at least 48 hours before release
• Release newsletter - bi-weekly on Tuesdays

Others:

• Share a report (template to be created with Supervisor) of all targets - weekly on Monday meetings.

Requirements
Key Competencies:

• Content and caption creation skills
• Innovative
• Good writing and editing skills
• Effective organisational abilities
• Team working
• Interpersonal and communication skills
• Strong research skills
• Time management skills.