Job Openings at Mkobo Microfinance Bank Limited (Mkobobank)

Qualifications

• Minimum of Degree in Marketing/Finance/Communication from a reputable University.
• Minimum of 1 Year relevant experience in a similar role.
• Financial services or technology company experience will be beneficial

Job role

• The primary focus of this role is to maximize revenue for MKOBO by proactively building a portfolio of quality risk asset and liabilities, actively promoting and marketing MKOBO’s products and services while also ensuring the products are appropriately positioned and priced to be competitive.
• Creating and developing new innovative ways to communicate the company message to their existing customers.
• To ensure that long-term customer relationship is maintained so as to achieve the goals of the company.
• To conduct direct marketing of the Company’s products and services to help maximize revenue.
• Prompt response to customer enquiries on products or existing account queries and effect satisfactory outcomes.
• Contribute to team effectiveness through participation and cooperation 
• Maintain and develop new customers account, and liaison with back office staff in processing new clients.
• Compile necessary documentation from customers to be submitted for review and approval.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Contribute to team effort by accomplishing related results as needed.
• To organize activities relating to sales and marketing promotions that will help increase awareness and generate new business.

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Qualifications

Your Profile

• You have a minimum of 3-5 years of professional experience in a similar role with a solid experience in conceptualising, developing and launching products on time using a design thinking approach.
• Bachelor's Degree in Business, Computer Science, Information Systems, or related field  + MBA would be a plus
• Demonstrable experience working with Digital Banking products is highly preferred (eg internet banking, Faster payments, mobile apps, Blockchain etc)
• Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, or other consumer product development is a strong advantage.
• Strong product management experience in digital companies with a customer-focused, results-based approach and ability to deliver to deadlines.
• You have a solid technical background with understanding and/or hands-on experience in software development and web technologies
• Technical mindset, paired with strong analytical skills
• Strong communication and stakeholder skills and the confidence in your experience to champion your ideas
• User journey design and customer testing across digital services

THE ROLE

• This is a strategic role where you will work closely with the CEO and Engineering Manager to manage the continuous improvement and release of features for Mkobo.bank app that deliver the company’s vision and strategy.

Role Objectives include

• Manage the product roadmap and backlog for all digital products
• Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Partner with the executive teams to identify key capabilities needed as well as identifying potential issues
• Partner with cross functional teams regularly to ensure alignment on feature development and prioritization
• Partner with IT to manage the roadmap and backlog to ensure that IT delivers all capabilities on time and per expectation
• Work with product marketing to develop positioning and messaging to ensure differentiation from competitors
• Monitor and evaluate product performance to ensure constant product iteration and improvements

Responsibilities Include

• Manage the product roadmap and backlog for all digital products
• Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Partner with the executive teams to identify key capabilities needed as well as identifying potential issues
• Partner with cross functional teams regularly to ensure alignment on feature development and prioritisation
• Partner with Technology team to manage the roadmap and backlog to ensure that the team delivers all capabilities on time and per expectation
• Monitor and evaluate product performance to ensure constant product iteration and improvements
• Scoping and prioritising activities based on business and customer impact.
• Driving product launches through collaboration with public relations team, executives, and other product management team members.
• Act as a product evangelist to build awareness and understanding.