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Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Job Purpose
Unauthorized transactions, fraudulent transactions, and erroneous transactions are unfortunate but common trends in financial applications. Customers erroneously transfer funds to wrong recipients, unauthorized transactions are made from customers' accounts or unexpected system errors result in funds being in the wrong hands.
When any of these happen, there's a need to recover funds from the affected customers or institutions, hence the need for a NIP Dispute and Fraud Officer
NIP Dispute and Fraud Officers will be responsible for tracking, monitoring and managing the recovery process for transactions in the categories listed above.
NIP Dispute and Fraud Officers will be able to analyze transactions for anomalous patterns in a bid to proactively identify erroneous transactions and take necessary actions promptly to prevent or minimize loss and reputational damage to the financial institution.
On identification of erroneous transactions via reports from external sources or observation of transactions, NIP Dispute and Fraud Officers would work with relevant institutions or customers towards funds recovery. These institutions would include banks, local, state and federal law enforcement agencies.
As this role involves communication with multiple stakeholders, customers and banking partners, and management of financial transactions, this role requires excellent communication skills, critical and creative thinking skills, strong analytical skills and excellent organizational skills.
Success in this role is recovering as many funds as possible, and keeping accurate records of recovery exercises.
Responsibilities
Requirements
Job Purpose
Unauthorized transactions, fraudulent transactions, and erroneous transactions are unfortunate but common trends in financial applications. Customers erroneously transfer funds to wrong recipients, unauthorized transactions are made from customer’s accounts or unexpected system errors result in funds being in the wrong hands.
When any of these happen, there’s a need to recover funds from the affected customers or institutions, hence the need for a Dispute Resolution Officer.
Dispute Resolution Officers will be responsible for tracking, monitoring and managing the recovery process for transactions in the categories listed above.
Dispute Resolution Officers will be able to analyse transactions for anomalous patterns in a bid to proactively identify erroneous transactions and take necessary actions promptly to prevent or minimize loss and reputational damage to the financial institution.
On identification of erroneous transactions via reports from external sources or observation of transactions, Dispute Resolution Officers would work with relevant institutions or customers towards funds recovery. These institutions would include banks, local, state and federal law enforcement agencies.
As this role involves communication with multiple stakeholders, customers and banking partners, and management of financial transactions, this role requires excellent communication skills, critical and creative thinking skills, strong analytical skills and excellent organizational skills.
Success in this role is recovering as much funds as possible, and keeping accurate records of recovery exercises.
Responsibilities
Requirements
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