Job Opportunities at Cam Dairy Foods Limited

Role Summary

• The Customer Success Specialist role is an essential position at Câm. We are looking for a person who is excited about providing potential and existing customers with exceptional experiences and services by identifying their needs, responding to their queries, and collaborating with internal departments to optimise the customer experience and increase brand awareness.
• This role requires excellent communication and negotiation skills, and in-depth product knowledge. It also requires proficiency in the use of technology to input data, develop reports and manage systems.

Responsibilities

• Turn prospects into loyal clients and raving fans by developing and sustaining long-lasting relationships with customers. Calling potential customers to explain company products and encourage purchases by uncovering their true needs and recommending the best Câm products
• Use automated, user-friendly systems, reports, dashboards that will support our analytical and business needs
• Full ownership of queries and complaint flow for our customers 
• Take a solution-oriented approach to solve customer inquiries, assist in placing orders, and offering additional products to fit the customer needs
• Direct point of contact to handle questions and complaints ensuring a successful customer journey and experience
• Provide insights from customer engagement that will support analytics, business strategy and enhance the customer experience
• Effectively use technology-driven communication tools to communicate with our customers, including phone calls, WhatsApp, email, social media, and Customer Relationship Management (CRM) software.
• Oversee the entire sales process from accepting customer orders up to the point of delivery
• You will be required to review sales data to determine trends in productivity, and prepare accurate reports using data from internal and external sources.

Requirements

• Minimum of a Bachelor’s Degree in any related field
• 0 - 1 year of successful sales and customer service experience
• Proficiency in G-suite & MS- Office applications.

Skills and Attributes:

• Competency in word processing, use of spreadsheets, database and presentation software
• Problem-solving and analytical skills
• Excellent product knowledge
• Excellent oral and written communication skills
• “Can do” attitude and willingness to take initiative 
• High level of integrity
• Excellent phone etiquette skills
• Extremely polite and can operate with a high level of professionalism 
• High level of organisational skills with strong attention to detail
• Excellent conflict resolution skills – can work through difficult problems 
• Ability multitask and use project management tools like google calendar 
• Team player and collaborator
• Passion for social impact business models (creating a positive impact through your job!)
• Ability to build relationships and influence people at all levels and functions.

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Position Description

• We are looking for a self-starter that is committed and passionate about our purpose, ambition, and values to help launch our new e-commerce platform, build our direct to consumer business and drive customer engagement and loyalty.

Responsibilities

• Drive B2C acquisition and retention
• Build multi-channel marketing campaigns together with your team to drive brand sentiment and user growth
• Develop and execute marketing plans and growth objective that drive incremental sales and profits
• Leverage customer insights to influence brand strategy and graphic identity
• Manage and improve online content, considering SEO and Google Analytics
• Set-up, manage, and monitor day-to- day performance of paid acquisition campaigns across multiple channels – SEM and social channels
• Monitor SEM health via Google Analytics, Google Webmaster Tools, and related software & reporting tools
• Forecast sales performance trends and act proactively to increase our market segment
• Collaborate with the CEO to develop strategic marketing initiatives that increase the number of subscribers
• Own B2C Customer Journey from acquisition to retention
• Own (build and manage) all social media platforms
• Analyse and optimise media spending around revenue and CAC objectives, focusing on data-driven tactics
• Prepare reports showcasing ad performance and share insights on current and future tests
• In charge of all B2C acquisition and retention metrics and reporting
• Lead understanding of data sources & segmentation design to understand customer behaviour & needs
• Supervise all creative content developing activities (image, videos, campaigns, etc.) based on data driven analysis
• Develop, build and lead a global customer-centric service infrastructure to support customer through their whole customer journey (acquisition, retention and support).

Requirements

• Degree in Business/Economics or STEM (Science, Technology, Engineering, Mathematics)
• Proven ability to oversee marketing technology, customer journey, multi-touch attribution, and cross-channel ad sequencing;
• A track record developing growth strategy either via SEO or paid Ads (Web, Video, SEM, Affiliate, Referrals)
• 3+ years of relevant experience gained in a marketing or management consulting role (experience in a start-up is a plus)
• High proficiency using data analysis tools (e.g. Excel, SQL, R, Python, etc.)
• Experience using Google Ads and/or Facebook Ads is a plus.

Skills and Attributes:

• You have outstanding communication skills
• You are passionate about lead generation, marketing automation and working with sales
• You have excellent executive-level written and visual presentation skills
• You have operational rigour combined with excellent business acumen, problem solving, project management and analytical skills
• You have team management experience with an ability to work across teams and influence senior leaders
• You are creative and innovative and have demonstrated the ability to think out of the box and conceptualise creative campaigns that can drive positive brand awareness
• You have a strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies
• You have a strong focus on operational excellence and are able to introduce new performance measures, processes, and systems based on experience
• You have excellent interpersonal skills, emotional intelligence, and cultural awareness
• You have an analytical mind and the ability to synthesise knowledge, trends and feedback into actionable insights
• You are Ready to Get Stuff Done (GSD). If something’s not happening fast enough, your gut instinct should be to pick up the phone, pound on doors, take a road trip or jump on flights, and relentlessly pursue your goal until it’s done.
• You have a passion for social impact business models (creating a positive impact through your job!)
• Extensive experience leading digital programs and driving digital innovation within the B2C space.

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Role Summary

• This Early Career Accelerator Programme is a 12- 18 month rotational program designed to accelerate the career of selected candidates that are interested in building a career in Sales and Marketing.
• You’ll work across different departments in the organisation including Marketing, Sales, Customer Success, Logistics & Distribution.
• We will work with you to develop your skills and interests through coaching and on-the-job training.
• The program is an immersive learning experience that gives you a holistic (both broad and deep) view of the dairy value chain from raw material supply to temperature-controlled logistics to customer relationship management. 
• To succeed in this programme, you have to be outgoing, enjoy meeting and engaging with people, persistent and bold. If you are a self-starter and ambitious, this opportunity is for you.

Role Requirements

• A Diploma / Degree graduate with 0 - 1 year relevant work experience.
• Available for a full-time internship for one year
• Enthusiastic about a career in supply chain management
• Enthusiastic about a career in sales and marketing 
• Previous experience in merchandising would be preferred

Skills and Attributes:

• You are excited about working in a multicultural team environment 
• You demonstrate excellent communication and people skills
• You are  self-aware 
• You are aware of people’s emotions and behaviours
• You have an excellent command of the English language
• You are well-spoken and engaging
• You possess solid quantitative and IT skills
• You enjoy problem-solving
• You are persistent 
• You are good with numbers
• You can think critically
• You have great attention to detail
• You have a life-long desire to learn
• You have a can-do attitude.

Benefits

• The program provides candidates with broad experience, a strong network and on-the-job training to develop new skills 
• You’ll get exposure to innovative technologies that enable our business operations
• You’ll see first-hand how we deal with real-life business challenges across our value chain, gaining insights that will give you a head start in your career.
• You will have the opportunity at the end of the internship to 
  • Join Câm as a full-time employee 
  • Establish your retail channel to drive sales for Câm
  • Explore new opportunities outside of Câm with our full support.

go to method of application »

Role Summary

• This Early Career Accelerator Programme is a 12- 18 month rotational program designed to accelerate the career of selected candidates that are interested in building a career in Sales and Marketing.
• You’ll work across different departments in the organisation including Marketing, Sales, Customer Success, Logistics & Distribution.
• We will work with you to develop your skills and interests through coaching and on-the-job training.
• The program is an immersive learning experience that gives you a holistic (both broad and deep) view of the dairy value chain from raw material supply to temperature-controlled logistics to customer relationship management. 
• To succeed in this programme, you have to be outgoing, enjoy meeting and engaging with people, persistent and bold. If you are a self-starter and ambitious, this opportunity is for you.

Role Requirements

• A Diploma / Degree graduate with 0 - 1 year relevant work experience.
• Available for a full-time internship for one year
• Enthusiastic about a career in supply chain management
• Enthusiastic about a career in sales and marketing 
• Previous experience in merchandising would be preferred

Skills and Attributes:

• You are excited about working in a multicultural team environment 
• You demonstrate excellent communication and people skills
• You are  self-aware 
• You are aware of people’s emotions and behaviours
• You have an excellent command of the English language
• You are well-spoken and engaging
• You possess solid quantitative and IT skills
• You enjoy problem-solving
• You are persistent 
• You are good with numbers
• You can think critically
• You have great attention to detail
• You have a life-long desire to learn
• You have a can-do attitude.

Benefits

• The program provides candidates with broad experience, a strong network and on-the-job training to develop new skills 
• You’ll get exposure to innovative technologies that enable our business operations
• You’ll see first-hand how we deal with real-life business challenges across our value chain, gaining insights that will give you a head start in your career.
• You will have the opportunity at the end of the internship to 
  • Join Câm as a full-time employee 
  • Establish your retail channel to drive sales for Câm
  • Explore new opportunities outside of Câm with our full support.

go to method of application »

Role Summary

• This Early Career Accelerator Programme is a 12- 18 month rotational program designed to accelerate the career of selected candidates that are interested in building a career in Sales and Marketing.
• You’ll work across different departments in the organisation including Marketing, Sales, Customer Success, Logistics & Distribution.
• We will work with you to develop your skills and interests through coaching and on-the-job training.
• The program is an immersive learning experience that gives you a holistic (both broad and deep) view of the dairy value chain from raw material supply to temperature-controlled logistics to customer relationship management. 
• To succeed in this programme, you have to be outgoing, enjoy meeting and engaging with people, persistent and bold. If you are a self-starter and ambitious, this opportunity is for you.

Role Requirements

• A Diploma / Degree graduate with 0 - 1 year relevant work experience.
• Available for a full-time internship for one year
• Enthusiastic about a career in supply chain management
• Enthusiastic about a career in sales and marketing 
• Previous experience in merchandising would be preferred

Skills and Attributes:

• You are excited about working in a multicultural team environment 
• You demonstrate excellent communication and people skills
• You are  self-aware 
• You are aware of people’s emotions and behaviours
• You have an excellent command of the English language
• You are well-spoken and engaging
• You possess solid quantitative and IT skills
• You enjoy problem-solving
• You are persistent 
• You are good with numbers
• You can think critically
• You have great attention to detail
• You have a life-long desire to learn
• You have a can-do attitude.

Benefits

• The program provides candidates with broad experience, a strong network and on-the-job training to develop new skills 
• You’ll get exposure to innovative technologies that enable our business operations
• You’ll see first-hand how we deal with real-life business challenges across our value chain, gaining insights that will give you a head start in your career.
• You will have the opportunity at the end of the internship to 
  • Join Câm as a full-time employee 
  • Establish your retail channel to drive sales for Câm
  • Explore new opportunities outside of Câm with our full support.

go to method of application »

Role Summary

• This Early Career Accelerator Programme is a 12- 18 month rotational program designed to accelerate the career of selected candidates that are interested in building a career in Sales and Marketing.
• You’ll work across different departments in the organisation including Marketing, Sales, Customer Success, Logistics & Distribution.
• We will work with you to develop your skills and interests through coaching and on-the-job training.
• The program is an immersive learning experience that gives you a holistic (both broad and deep) view of the dairy value chain from raw material supply to temperature-controlled logistics to customer relationship management. 
• To succeed in this programme, you have to be outgoing, enjoy meeting and engaging with people, persistent and bold. If you are a self-starter and ambitious, this opportunity is for you.

Role Requirements

• A Diploma / Degree graduate with 0 - 1 year relevant work experience.
• Available for a full-time internship for one year
• Enthusiastic about a career in supply chain management
• Enthusiastic about a career in sales and marketing 
• Previous experience in merchandising would be preferred

Skills and Attributes:

• You are excited about working in a multicultural team environment 
• You demonstrate excellent communication and people skills
• You are  self-aware 
• You are aware of people’s emotions and behaviours
• You have an excellent command of the English language
• You are well-spoken and engaging
• You possess solid quantitative and IT skills
• You enjoy problem-solving
• You are persistent 
• You are good with numbers
• You can think critically
• You have great attention to detail
• You have a life-long desire to learn
• You have a can-do attitude.

Benefits

• The program provides candidates with broad experience, a strong network and on-the-job training to develop new skills 
• You’ll get exposure to innovative technologies that enable our business operations
• You’ll see first-hand how we deal with real-life business challenges across our value chain, gaining insights that will give you a head start in your career.
• You will have the opportunity at the end of the internship to 
  • Join Câm as a full-time employee 
  • Establish your retail channel to drive sales for Câm
  • Explore new opportunities outside of Câm with our full support.

go to method of application »

Role Summary

• This Early Career Accelerator Programme is a 12- 18 month rotational program designed to accelerate the career of selected candidates that are interested in building a career in Sales and Marketing.
• You’ll work across different departments in the organisation including Marketing, Sales, Customer Success, Logistics & Distribution.
• We will work with you to develop your skills and interests through coaching and on-the-job training.
• The program is an immersive learning experience that gives you a holistic (both broad and deep) view of the dairy value chain from raw material supply to temperature-controlled logistics to customer relationship management. 
• To succeed in this programme, you have to be outgoing, enjoy meeting and engaging with people, persistent and bold. If you are a self-starter and ambitious, this opportunity is for you.

Role Requirements

• A Diploma / Degree graduate with 0 - 1 year relevant work experience.
• Available for a full-time internship for one year
• Enthusiastic about a career in supply chain management
• Enthusiastic about a career in sales and marketing 
• Previous experience in merchandising would be preferred

Skills and Attributes:

• You are excited about working in a multicultural team environment 
• You demonstrate excellent communication and people skills
• You are  self-aware 
• You are aware of people’s emotions and behaviours
• You have an excellent command of the English language
• You are well-spoken and engaging
• You possess solid quantitative and IT skills
• You enjoy problem-solving
• You are persistent 
• You are good with numbers
• You can think critically
• You have great attention to detail
• You have a life-long desire to learn
• You have a can-do attitude.

Benefits

• The program provides candidates with broad experience, a strong network and on-the-job training to develop new skills 
• You’ll get exposure to innovative technologies that enable our business operations
• You’ll see first-hand how we deal with real-life business challenges across our value chain, gaining insights that will give you a head start in your career.
• You will have the opportunity at the end of the internship to 
  • Join Câm as a full-time employee 
  • Establish your retail channel to drive sales for Câm
  • Explore new opportunities outside of Câm with our full support.