Job Opportunities at GVA Partners

Our client, a top tier commercial bank, requires the service of a highly skilled IT service delivery officer who will act as the first point of contact for Managed Service customers. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to the specialist teams to investigate and resolve. This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products including; Hosting (Linux and Windows), firewalls and/or WAN (wide area networks) technologies.

Responsibilities

• Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction
• Maintain and develop own knowledge and skills to assist with first time fault resolution
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

Skills/Experience

• First degree in Computer science or any related discipline
• Minimum of 5 years’ experience in area of specialization
• Practitioner certificate in ITIL is a must
• Experience in IT service support and delivery experience
• Provides understanding of service delivery and service support environment
• Must be able to demonstrate a customer first approach to support
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels
• Natural aptitude for trouble shooting & problem solving
• Have solid experience in a helpdesk or technical support environment
• Highly organised and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required
• Technical Knowledge
• Be qualified to at least one of the following levels
• Cisco certified network associate (CCNA)
• Microsoft certified solutions associate (MCSA)
• Fortinet certified network security administrator (FCNSA)

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Our client, a commercial bank requires the service of a highly skilled IT Project manager to assist with the delivery of assigned IT projects and programs within specified criteria of time, scope, cost and quantity. The successful candidate will handle project support function and track progress of the projects and develop reports on progress, milestones and budget. This individual will also interface with System Integrators to deliver work.

KEY RESPONSIBILITIES

• Manage the delivery of assigned project work packages, escalating issues that are beyond set tolerances to the Team Lead, IT Projects and programs for resolution.
• Document project business cases in conjunction with Project Owners
• Help with the development of quality assurance test plans and participate in testing.
• Perform other duties as assigned by the Head, Program Delivery and Program Manager
• Participate in all IT Planning and policy development efforts.
• Facilitate the resolution of any issues encountered.
• Assist with quality management for solutions deployment and day-to-day operations.
• Help with the production of periodic project reports.
• Coordinate end users training before delivery of solutions

SKILLS/COMPETENCIES

• Ability to use initiatives.
• Strong familiarity with project management software tools, methodologies, and best practices
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Good knowledge of Project Planning and Management Skills
• Sound understanding of change management practices.
• Good understanding of the financial services industry and the need for periodically embarking on IT enabled business change projects.
• Adequate knowledge of package implementation of integrated systems
• Working knowledge of contract management, budget, and cost management
• Knowledge of software development life cycle (SDLC)
• Organization and coordination skills
• Performance management
• Ability to take ownership.
• General managerial/ administrative skills
• Good analytical and problem-solving skills.
• Self-Management
• Interpersonal Skills
• Good oral & written communication

QUALIFICATION AND EXPERIENCE

MANDATORY

BSc in STEM

• 4 - 6 years' working experience as a project manager, preferably in a financial institution.
• Experience with iterative development project delivery
• Competency in project management tools

DESIRABLE

Relevant professional certifications

Certifications Include.

ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master, ISO 21500

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IT SECURITY ENGINEER- Contract

An exciting opportunity exists for a highly skilled IT security engineer to join a dynamic project team.  The resource shall be responsible for the following

Carry out procedural system maintenance on all IT systems.

• Ensure all networks including but not limited to LAN, MAN, WAN, GAN meets the demand of the company.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required.
• Maintain all IT system work flows.
• Maintain and update all IT Networks.
• Maintain and contribute to the development of IT Network.
• Participate actively in developing, planning and implementing advance IT systems.

Other duties as assigned.

Functions:

• Lead cybersecurity initiatives in conjunction with Group Cybersecurity team.
• Design and implement security controls to safeguard and monitor events for information  systems,         enterprise applications and data.
• Lead the implementation of Information Security projects
• Drive internal and external vulnerability assessment, penetration tests engagements and manage results to remediation.
• Respond to escalated security events and drive security incident response processes to ensure timely resolution with minimal disruption.
• Design, document, and deploy secure infrastructure solutions to enhance and evolve the security posture of the business to ensure integrity, availability and confidentiality of all critical enterprise data.
• Provide expertise on security tools, including but not limited to firewalls, Web Application firewalls, IDS/IDP, anti-malware software
• Liaise with stakeholders in respect of operational implementation of security policies and best practices
• Collaborate with the Client Server Team to ensure that technical plans are practical, controls are sustainable, and implementations are managed to minimize risks and adverse impact to servers, workstations and user productivity.
• Implement the infrastructure, configurations and processes to monitor security related events
• Prevent data loss and service interruptions by researching new technologies that will effectively protect the enterprise network.

Supervisory/Managerial responsibilities:

• Ensure conformance to Cybersecurity Blueprint/Roadmap
• Provide inputs to company strategic plan on all initiatives to ensure that Security gaps/vulnerabilities are identified & closed
• Establish and ensure credibility through strong relationships, value-add to operations and professionalism

Experience:

• Minimum of 5 years’ experience in an area of Security specialisation; with experience working with others
• Experience working in a Large organization and preferably in the Telecommunications industry
• Strong background as an Engineer/Architect in application security infrastructure and various network technologies to include devices such as firewalls, VPN, intrusion/extrusion detection, vulnerability & risk assessment tools, encryption technologies, virus/worm/malware prevention, E-business and web application technologies, Data Loss Prevention, whole disk & device encryption solutions, two-factor authentication, common Windows (desktop & server) platforms,
• Experience with Microsoft, Solaris, Unix, Oracle and MS SQL
• Experience working in telecommunications industry
• Managing network and / or network security
• Knowledge should be current with information security best practices and global trends
• Knowledge of security best practices such as; defense in-depth, least privileges, need-to-know, separation of duties, access controls, encryption
• User account identity, authorization and authentication management.
• Security incident and event management
• Experience in researching new or emerging technologies and processes that may be incorporated as solutions to reoccurring security concern

Training:

• Penetration Testing
• Vulnerability lifecycle management
• Advanced Security Incidence Reponse
• Systems Auditing,, Database Security, Firewall Design, Intrusion detection system administration Implementation
• Security enforcement on systems level, security audit and vulnerability  management
• Telecommunications, Network, wireless & Internet Security

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Our client, a top tier commercial bank requires the service of a highly skilled Business Analyst with Fin-Tech experience to join a dynamic team. The successful individual will conduct business analysis for new product releases and new projects. This individual will be involved in requirement analysis, documentation, scope validation, coordination and assessment of requests from stakeholders.

Key Responsibilities

• Understand the business problems / needs from business executives, product managers, operations managers and business users.
• Analyses and documents detailed business requirements including data and non-functional requirements.
• Document functional requirement utilizing various techniques including user stories, use cases, data flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc.
• Obtain sign-off against the business requirements.
• Communicate business requirements to development and quality assurance staff.
• Ensures traceability between business and functional requirements.
• Validate system design against requirements.
• Review and validates test cases produced by the quality assurance staff.
• Understand technology solutions to business problems and communicate the solution back to business.
• Conduct gap analysis and downstream impact exercises for system changes.
• Serves as a first point of contact for development staff to understand requirements specifically during the implementation/coding phase.

Skills/Competencies

• Ability to make use of tools & techniques in requirement analysis or elicitation.
• Customer relationship management skill.
• Problem solving/analytical skill
• Negotiation and conflict resolution skill
• Business analysis skills
• System analysis skills
• Strong working knowledge of Microsoft Office
• Creative and innovative skills
• Process involvement skills
• Adequate knowledge of information and knowledge of management
• Initiative/Entrepreneurship/taking ownership
• Interpersonal skills
• Oral and written communication

Qualifications and Experience

• BSc in Business, Engineering, IT or a related discipline
• 2-8 years’ working experience as a business analyst, preferably in a financial institution
• Relevant professional certifications

Certifications include : ITIL, PMP, PRINCE 2, Professional Scrum Product Owner, Professional Scrum Master, ISO 21500