Job Vacancies at GVA Partners

Job Summary

• A highly skilled Business Analyst with Fin-Tech experience to join a dynamic team.
• The successful individual will conduct business analysis for new product releases and new projects.
• This individual will be involved in requirement analysis, documentation, scope validation, coordination and assessment of requests from stakeholders.

Key Responsibilities

• Understand the business problems/needs from business executives, product managers, operations managers and business users.
• Analyses and documents detailed business requirements including data and non-functional requirements.
• Document functional requirements utilizing various techniques including user stories, use cases, data flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc.
• Obtain sign-off against the business requirements.
• Communicate business requirements to development and quality assurance staff.
• Ensures traceability between business and functional requirements.
• Validate system design against requirements.
• Review and validate test cases produced by the quality assurance staff.
• Understand technology solutions to business problems and communicate the solution back to business.
• Conduct gap analysis and downstream impact exercises for system changes.
• Serves as the first point of contact for development staff to understand requirements specifically during the implementation/coding phase.

Qualifications and Experience

• BSc in Business, Engineering, IT or a related discipline
• 2-8 years working experience as a business analyst, preferably in a financial institution
• Relevant professional certifications
• Certifications include: ITIL, PMP, PRINCE 2, Professional Scrum Product Owner, Professional Scrum Master, ISO 21500.

Skills / Competencies:

• Ability to make use of tools & techniques in requirement analysis or elicitation.
• Customer relationship management skills.
• Problem-solving/analytical skill
• Negotiation and conflict resolution skill
• Business analysis skills
• System analysis skills
• Strong working knowledge of Microsoft Office
• Creative and innovative skills
• Process involvement skills
• Adequate knowledge of information and knowledge management
• Initiative/Entrepreneurship/taking ownership
• Interpersonal skills
• Oral and written communication.

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Job Summary

• A highly skilled PMO with Fin-tech experience to join a dynamic team.
• The successful candidate will be responsible for building and leading the Project Management Office (PMO) to the highest governance standards in line with the organization’s strategic focus, overseeing project management staff and providing guidance on PMO processes and policies.
• This individual will manage the day-to-day activities of the PMO.

Key Responsibilities

• Lead the implementation and management of program and project governance frameworks and development of appropriate reporting tools which deliver value.
• Review programs and projects for deliverability including adequate resourcing.
• Ensures all governance reporting is accurate and timely, with appropriate updates on projects timeframes, budgets, scope, and benefits.
• Strong stakeholder management skills.
• Provide metrics to evaluate project managers and other related staff of their projects.
• Provide oversight on project resourcing.
• Perform other duties as assigned by the Head, Program Delivery.
• Participate in all IT Planning and Policy development efforts.
• Facilitate the resolutions f any issues encountered.
• Oversees the production of periodic project reports for senior management.
• Provide supportive leadership, motivating, and directing staff as they work.
• Influence internal stakeholders to achieve the desired outcome, including process improvement of the PMO.

Qualifications and Experience
Mandatory:

• BSc in Science, Technology, Engineering, and Mathematics (STEM)
• Minimum of 10 years working experience as a project manager, preferably in a financial institution.
• Experience with iterative development project delivery.
• Competency in project management tools

Desirable:

• Relevant professional qualifications and a master’s degree will be an added advantage.
• Certification include: Professional Scrum Master, Professional Product Owner, Program Management Professional (PGPM), Management, Project Management Professional PMP, PMI Agile Certified Practitioner (PMI-ACP).

Skills / Competencies:

• Proven experience as a PMO manager or other management position.
• Thorough understanding of project/program management techniques and methods.
• Good understanding of the financial services industry and need for periodically embarking on IT-enabled business change projects.
• Working knowledge of contract management.
• Risk management experience in project management.
• Sound understanding of project management practices.
• Adequate knowledge of package implementation of integrated systems.
• Strong knowledge and use of project management methodologies and their implementation.
• Good understanding of the software development life cycle (SDLC).
• Good understanding of Agile methodology.
• Excellent organization and coordination skills.
• High level of accountability.
• Strong analytic and problem-solving skills.
• Detailed oriented with problem-solving.
• Good leadership skills.
• Good interpersonal skills.
• Good oral & written communication skills.
• Strong resource management experience.
• Good mentorship skills.

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Job Summary

• An exciting opportunity exists for a highly skilled Enterprise/Solution Architect.
• The qualified candidate sets the direction and establishes the approach of an organization's operations, improves the IT infrastructure, and optimizes their business operations.
• The enterprise architect works to integrate the organization's information applications and programs.

Key Responsibilities

• Assess overall alignment between business and technology roadmaps
• Evaluate solutions alignment with the enduser experience
• Create, own and maintain the Technologies Architectural Artifacts (building blocks, models, governance, architecture and unified roadmaps, etc.)
• Collaborate on the creation and maintenance of the enterprise business capability model.
• Form cross-functional teams (Network, Operations, Development, Data Warehouse, Quality, etc.) to facilitate the creation of optimal architectures which align to the architecture plan
• Provide technical leadership for various business units and technology groups
• Apply analytical thought processes to quickly understand technical challenges discovered during the life-cycle of the initiative
• Evaluate how security impacts the design & development process of various solutions
• Communicate often with the business units and explain the value of technical architectures, solutions, and strategies
• Lead the documentation and analysis of the current state of all of the IT environments and technology landscape
• Collaborate on defining future state architectures and develop gap plans
• Collaborate extensively with IT Leaders , Product Managers and technical delivery teams to ensure alignment of best practices and standards
• Mentor and guide other Engineers (software,data,network,etc.)
• Presenting architecture and strategy to all layer of the company from executives to individual contributors

Qualifications and Experience

• First Degree in Computer Science or related discipline preferred
• At least 3 years’ experience in working as an enterprise or solution architect designing and implementing large-scale systems and databases
• At least 5 years’ experience in creating clear, concise documentation for a multi-tier architectural model and to discuss technical matters effectively with business end users
• Strong communication skills with both technical and business professionals
• Teamwork & collaboration skills to work across organizations and lead cross-functional teams
• Expert knowledge of enterprise application integration, including SOA, Microservices, ETL environments and an understanding of integration considerations such as process orchestration, custom data integration, and master data management
• Thorough knowledge of business function and in-depth knowledge of business operations, objectives, and strategies
• Working knowledge of enterprise architecture frameworks (TOGAF, EACOE, etc.)
• Previous development experience in multiple disciplines (Java, C#, JavaScript, Go, Java, HTML, AJAX, JSON, DDL, SQL, NoSQL, or relevant open source platforms)
• Deep understanding of design patterns, principles, and frameworks
• Working knowledge of UI/UIX design principles
• Strong understanding on network architecture, designs, and protocols
• Extensive experience integration with 3rd party products (both business and technical)
• Experience with mobile applications and how they interact with various back end architectures
• A good understanding of the architectural principals of cloud-based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, and application servers
• Strong knowledge of the security operations, standards & issues involved in multi-tier, multi-tenant web applications
• Track record of being proactive, identifying gaps, making constructive suggestions and follow through to resolution
• Proven ability to creatively problem-solve for various types of issue in multiple disciplines
• Experience presenting to senior leadership.

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Job Summary

• A highly skilled IT service desk officer who will act as the first point of contact for Managed Service customers.
• The primary objective of the role is to provide first-time resolution.
• This will be achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to the specialist teams to investigate and resolve.
• This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end-users and a high degree of technical knowledge across a broad range of technologies and products including; Hosting (Linux and Windows), firewalls and/or WAN (wide area networks) technologies.

Responsibilities

• Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
• Conducting full and thorough diagnostics with end-users to enable the first point of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction
• Maintain and develop own knowledge and skills to assist with first time fault resolution
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

Qualifications, Skills / Experience

• First Degree in Computer Science or any related discipline
• Minimum of 5 years experience in the area of specialization
• Practitioner certificate in ITIL is a must
• Experience in IT service support and delivery experience
• Provides an understanding of service delivery and service support environment
• Must be able to demonstrate a customer-first approach to support
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels
• Natural aptitude for troubleshooting & problem-solving
• Have solid experience in a helpdesk or technical support environment
• Highly organised and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required

Technical Knowledge:

• Be qualified to at least one of the following levels
• Cisco certified network associate (CCNA)
• Microsoft certified solutions associate (MCSA)
• Fortinet certified network security administrator (FCNSA).

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Job Summary

• An exciting opportunity exists for a dynamic and talented scrum master to join a dynamic team.
• As a scrum master, you will be our go-to person for applying scrum to produce high-quality work.
• You will coordinate and coach our software development team, helping the team continuously make progress on the project by making sure each person is working on the right tasks, helping to remove any obstacles to the team members’ progress, and protecting the team from distractions.

Key Responsibilities

• Guides team in scrum practices removes impediments, and protect the team from any outside interference that could deter from goals
• Support product management to maintain and prioritise a roadmap of product features and initiatives for development teams to deliver
• Agile reporting: provide data, forecasts, and progress updates to inform planning
• Champion and role model for collaborative behaviours, agile values, and professionalism
• Provide stakeholders with access to current and accurate data on the status of the team's delivery and ensure that technical quality standards are adhered to

Qualifications and Experience

• B.Sc in Computer Science
• 4+ years of Agile Project Management
• Experience in Agile Delivery tools (JIRA, Azure DevOps)
• Slack and other collaboration tools
• Relevant Scrum Certifications.

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Job Summary

• A highly skilled Azure DevOps engineer.
• The successful individual will work in multi-disciplinary teams to provide a broad range of information technology-related services, such as IT strategy and architecture, IT implementation support, and software development.

Key Responsibilities

• Building and setting up new development tools and infrastructure
• Understanding the needs of stakeholders and conveying this to developers
• Working on ways to automate and improve development and release processes
• Testing and examining code written by others and analysing the result
• Ensuring that systems are safe and secure against cybersecurity threats
• Identifying technical problems and developing software updates and ‘fixes’
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Planning out projects and being involved in project management decisions.

Comprehensive Understanding of the Following:

• GCP – Google Cloud Platform
• Docker
• Kubernetes
• GraphQL
• CICD: Spinnaker
• GitHub
• YAML Script
• Automated build pipeline
• Infrastructure as a Code

Qualifications and Experience

• Interested candidates should possess a B.Sc Degree with a minimum of 6 years of work experience.
• Azure (IaaS and PaaS) experience in managing configuration for Azure cloud-based Application Development and Implementation
• Well Versed in PowerShell Scripting, ARM Templates, Azure AD, App Service Plans, Azure Service Environments (Isolated Plans)
• Experienced with Azure PaaS Configuration and Administration of Azure Resources.
• Strong understanding of commonly used Azure PaaS Services viz. SQL PaaS, Azure Functions, Web Jobs, Bots, Redis, ServiceBus, etc.
• Experienced with Azure SDK / API experience.
• Knowledge with Azure Key Vault and Azure Storage
• Experience with Application Code Deployment and Configuration on Azure Environment.
• Analytical and problem-solving skills with Code Debugging experience in Azure PaaS Hosted Environment.
• Knowledge and experience with working on PowerShell, JSON, XML, or similar scripting language.
• Experienced with VM Build & Management from VHD, establishes policy and ability to create policy.
• Experience in the process of Incident/Change/Problem management.
• Hand on experience in handling high-priority Incidents and troubleshooting.
• Responsible to implement automation where needed, creating/improving monitoring strategies, and maintenance and optimization of Azure-based infrastructure.
• Be the point of escalation for troubleshooting and remediating Azure cloud issues.
• Hands-on client project support, minimizing service outages, supervises and produce documentation for issue tracking.
• Create and manage best practice documents and procedures to provide a uniform, compliant cloud environment for production implementation, Update Knowledge base, and Standard Operating Procedures.

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Job Description:

To coordinate the deployment of network solutions (core network and branches) design and implement industry standard network architecture for the client

Functions and Responsibilities:

• Provide an appropriate design for the client’s Communication and Networking infrastructure to enable optimal use of the IT Network /Security infrastructure and applications within agreed service standards
• Support introduction of new applications, including a smooth transition when systems change or are upgraded
• Plan and Design of new network connectivity projects such as new branches or new additions to the network
• Liaise with vendors that provide Metropolitan Area Networks (MAN), Wide Area Networks (WAN), Interconnectivity Devices and Accessories, Voice and Network Security Solutions on applicable Design within the client’s Network.
• Handle the implementation of Network and communication projects
• Handle Network and Communications input in the execution of assigned projects. Ensure that Process Control Function checklists are dully followed.
• Coordinate communication strategies with end-users regarding network issues, scheduled maintenances, network upgrades.
• Prepare and present reliable trend analyses to help determine focus areas and develop proactive approaches to faults management

Job Requirements:

Education:

First degree in Computing Science, Engineering, Operational sciences or (any other discipline with strong Information Systems component and/or relevant IT Service Management certification).

Experience:

Minimum of 3- years IT Operations experience in a technology environment

Certification(s):

Full CCIE is compulsory

Skills/Competence:

• Good knowledge and understanding of banking operations Good and Strong Working Knowledge of Cisco Router, Operating Systems
• Experienced in Network Design Principles.
• Strong Network Troubleshooting Skills.
• Relationship Management
• Vendor Management
• Issues Management
• Vendor Management
• Benefit / Value Assessment
• Technology Innovation

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An exciting opportunity exists for a highly skilled IT security engineer to join a dynamic project team.  The resource shall be responsible for the following

• Carry out procedural system maintenance on all IT systems.
• Ensure all networks including but not limited to LAN, MAN, WAN, GAN meets the demand of the company.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required.
• Maintain all IT system work flows.
• Maintain and update all IT Networks.
• Maintain and contribute to the development of IT Network.
• Participate actively in developing, planning and implementing advance IT systems.

Other duties as assigned.

Functions:

• Lead cybersecurity initiatives in conjunction with Group Cybersecurity team.
• Design and implement security controls to safeguard and monitor events for information  systems,         enterprise applications and data.
• Lead the implementation of Information Security projects
• Drive internal and external vulnerability assessment, penetration tests engagements and manage results to remediation.
• Respond to escalated security events and drive security incident response processes to ensure timely resolution with minimal disruption.
• Design, document, and deploy secure infrastructure solutions to enhance and evolve the security posture of the business to ensure integrity, availability and confidentiality of all critical enterprise data.
• Provide expertise on security tools, including but not limited to firewalls, Web Application firewalls, IDS/IDP, anti-malware software
• Liaise with stakeholders in respect of operational implementation of security policies and best practices
• Collaborate with the Client Server Team to ensure that technical plans are practical, controls are sustainable, and implementations are managed to minimize risks and adverse impact to servers, workstations and user productivity.
• Implement the infrastructure, configurations and processes to monitor security related events
• Prevent data loss and service interruptions by researching new technologies that will effectively protect the enterprise network.

Supervisory/Managerial responsibilities:

• Ensure conformance to Cybersecurity Blueprint/Roadmap
• Provide inputs to company strategic plan on all initiatives to ensure that Security gaps/vulnerabilities are identified & closed
• Establish and ensure credibility through strong relationships, value-add to operations and professionalism

Experience:

• Minimum of 5 years’ experience in an area of Security specialisation; with experience working with others
• Experience working in a Large organization and preferably in the Telecommunications industry
• Strong background as an Engineer/Architect in application security infrastructure and various network technologies to include devices such as firewalls, VPN, intrusion/extrusion detection, vulnerability & risk assessment tools, encryption technologies, virus/worm/malware prevention, E-business and web application technologies, Data Loss Prevention, whole disk & device encryption solutions, two-factor authentication, common Windows (desktop & server) platforms,
• Experience with Microsoft, Solaris, Unix, Oracle and MS SQL
• Experience working in telecommunications industry
• Managing network and / or network security
• Knowledge should be current with information security best practices and global trends
• Knowledge of security best practices such as; defense in-depth, least privileges, need-to-know, separation of duties, access controls, encryption
• User account identity, authorization and authentication management.
• Security incident and event management
• Experience in researching new or emerging technologies and processes that may be incorporated as solutions to reoccurring security concern

Training:

• Penetration Testing
• Vulnerability lifecycle management
• Advanced Security Incidence Reponse
• Systems Auditing,, Database Security, Firewall Design, Intrusion detection system administration Implementation
• Security enforcement on systems level, security audit and vulnerability  management
• Telecommunications, Network, wireless & Internet Security

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Job Brief

The Relationship Manager will be responsible for maintaining and deepening existing business relationships. As an everyday field-based employee, he/she is equally expected to perform a daily field function known and referred to as prospecting, whereby he/she speaks to a specified minimum number of people (in the course of the daily duty of visiting customers) and obtain the names and contact details of those interested in our products for a further follow up by the Marketing Group. Many times, the interest in our other products may come from existing customers under our management. It is equally possible that existing customers may want more volume of what they already have with us. The relationship manager shall engage in new business acquisition and closing sales.

This individual is equally expected to manage all field related after-sales process life cycles through design, implementation, optimization, redesign and renewal to ensure high quality and accuracy of work and the promotion of a total stakeholder quality approach to work.

Additionally, he/she will be responsible for the coordination, reports and organization of Marketing meetings including taking all minutes of discussion and ensuring implementation of all resolutions at the Marketing meetings.

Lastly, the Relationship Manager shall be responsible for writing of all proposals and shall keep records and tracks of every proposal including regular contacts with the prospects until prospect becomes a client.

Duties and Responsibilities

• Plan and execute detailed field program
• Ensure every client is contacted at least once a month via phone, visit, email etc.
• Ensure every client is visited and seen at least once every quarter
• Ensure renewal notices are sent to clients in a timely manner
• Facilitate timely, consistent and proactive support for the provision and prompt delivery of policy documents, receipts and other customer related documents.
• Maintenance of good relationships with clients.

Functional Competencies Needed For the Position:

Ability to:

• Build and maintain strategic partnerships
• Organize and prioritize field work schedules to meet different needs and deadlines
• Coordinate cross-functional efforts thereby focusing on core process performance, strategic objectives and customer satisfaction
• Measure the cross-functional efforts
• Recognize opportunities for process innovation by researching best practices and promoting better and more effective ways of doing things
• Demonstrate good knowledge of Information Technology and apply such to daily work / Maintain information and databases
• Prepare timely inputs and reports
• Must possess analytical and logical thinking processes with the ability to apply pragmatic solutions within regulatory / organization laid down boundaries

Must within a short period of time demonstrate full understanding:

• Of the main processes and methods of work regarding the position
• Of the organizational policies and procedures relating to the position and apply them consistently in work tasks
• Constantly strive to keep job knowledge up to date through self directed study and other means of learning.

Core Competencies & Skills Needed for the Job

Must demonstrate

• Proper ethics and integrity
• Excellent Dress Sense
• Excellent human relations.
• Corporate behavior, knowledge and sound judgment

Initiative

• Desire for self-development
• Qualities of a team leader and promote / facilitate team work
• Ability to create synergies and sense of ownership at work

Must Possess

• Conflict management skills
• Informed and transparent decision-making skills
• Experience in the usage of computers and office software packages (MS Word, Excel etc.)
• Fluency in English (any other foreign language will be an advantage)
• Promote learning and knowledge management Share knowledge

Education

• First Degree (Minimum 2:2)
• Masters (an advantage)

Experience

• 4years of relevant after Sales and support service experience in:
• Professional Services Sales and Marketing
• Customer Service and Relationship Management
• Must be a female
• Ability to speak Igbo language is an added advantage
• Candidates who live on the island is an added advantage