Job Vacancies at IBILE Microfinance Bank Limited

Job Description

• The Head, Agency Banking will manage the bank’s agent banking and financial inclusion strategy through the use of approved third party agents to expand the market footprints and customer touch points thereby increasing penetration, revenue and profitability of the agent networks.
• The job holder will be responsible for leading the Agency Banking officers on day-to-day management and roll out to help rapidly scale banks’ agent banking services.
• Responsible for facilitating business growth through sale of liability (Deposits) products including building profitable client relationships, maintaining effective deposit portfolio management and standards of service quality in compliance with applicable policies and procedures.

Key Responsibilities

• Work with the strategy department to design and implement the Agent roll out plan to enhance the achievement of the bank’s financial inclusion goals.
• Responsible for the achievement of Agent Banking targets and overall business performance of the Bank’s Agent Network.
• Responsible for the growth and expansion of the Bank’s Agent Network Monitor and ensure adherence to internal policies and all Regulatory/compliance policies related to Agent Banking Work with all critical stakeholders to ensure successful implementation of the Agent Banking and Financial Inclusion strategies of the Bank
• Work with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans.
• Work with the Strategy department to continually create/innovate products for sustainable growth in Target customer’s Wallet and market share.
• Design initiatives, promos and market activations that will increase transactions and lead to increased competitiveness and brand visibility.
• Identify strategic partnerships and alliances and partnerships to grow market share and brand visibility.
• Lead the Bank Agent Channels Officers to grow a sustainable agent network. Be the primary contact person for all Agent issues.
• Oversee the training and development of quality Agency banking network. Provide performance, Service and market/competitor’s analytics reports regularly.
• Manage stable partnerships focusing on strategy and Bank business growth. Work with Communication to implement agent promotion campaigns as planned.
• Work closely with the Deposits Mobilizations teams in achieving the bank’s deposit target.
• Design of Operational marketing material - support the design and implementation of advertising, and operational marketing materials.
• Cross sells all the savings accounts accordingly and other alternative delivery channel products as applicable against given targets on specific assigned operational areas.
• Develop and Identify suitable savings promotion activities according to area specification and prepares the action plan.
• Drive activities, leads the team and the follow up process for opening accounts for potential customers of the bank especially customers mobilized through market storm.
• Develop and implement strategies to grow/retain business.
• Customer value management- analyzes customer demographics and behavioral trends, and develop appropriate campaign strategies in response to the results of this analysis.
• Responsible for ensuring adequate brochures and savings promotional materials at the branches;
• Channel development - assess the performance of various market channels in the bank, and track developments.
• Responsible for making appropriate recommendations on future business initiatives. In addition, track developments in other channels.
• Brand - undertake research on brand performance that supports its evolution.
• Ensure proper performance management metrics is established.

Background / Work Experience

• Candidates should possess a Bachelor's Degree qualification with 4 - 7 years’ general banking experience of which 4 - 5 years should have been in a leadership role in Digital Banking.
• Experience in product development & launch. Previous experience in Microfinance, agent and retail banking. Experience in market research, analysis and business development.
• Experience in business strategy formulation and execution with verifiable track records.
• Competencies for the Roles: Business skills, financial and data analysis and business performance management with strong marketing background.
• People management, organizational and leadership abilities. Team player and ability to work with minimum supervision.
• Resilient, Solutions oriented mind set and creative thinking abilities. A good understanding of Risk, Compliance policies and procedures.
• Demonstrated consistent high performance in roles held.
• Excellent written and verbal communication skills with ability to network, generate new business and develop strong business relations.

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Main Responsibilities

• Perform Clients deposit and withdrawal transactions (cash and cheque) within approved limits and provide responses to customers’ enquiries or complaints in a polite and courteous manner within the cash area.
• Ensure complete adherence to the dictates of the Cashbox Procedure (including adjoining annexes) and other applicable MEMOs in force at all times.
• Ensure that Cash is arranged and stored in an orderly manner (according to denominations) in the Till box and ensure that the cash cabin is neat, tidy, and free from all prohibited items.
• Verify the correctness of customers account details (Name, account Number, account type etc.), signatures and pictures before performing deposit and withdrawal transaction.
• Verify that cash notes received are not counterfeit notes at the time of presentation using the Bank-one software.
• Ensure proper and complete record keeping and filing of all transaction reports and receipts.
• Support and participate in the deposit mobilization effort of the branch.
• Actively support the client advisor team in raising deposits by cross-selling, giving general information about products and services and referring clients to the client advisors.
• Actively inform clients about transferring their funds via the funds transfer channel.

Requirements

• Minimum educational qualification of OND in any related field.
• 1 - 2 years working experience in any related field would be an added advantage.
• Good communication and Interpersonal Skills.
• Active PC user.
• Excellent customer service relation.
• Ability to work effectively with minimal supervision.

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Job Objective:

• To market IBILE MFB’s products with the objective of meeting financial targets while ensuring that customers’ needs are met.

Job Description

• Win new customers and retain existing customers
• Ensure optimal team work
• Ensure deposit liability mobilization
• Supervise call plan and call memo
• Ensure team representation in the market
• Motivation and mentoring of team members
• Aggressively market and sell the Bank’s products
• Reactivate inactive and dormant accounts
• Profit maximization through quality Risk Assets creation
• Develop and implement a marketing strategy meeting set revenue targets

Qualification

• HND or B.Sc in Marketing or related discipline.
• Minimum of 4 years and more relevant work experience in as a Team Lead, Business Development or Relationship Manager in a Microfinance Bank Setting.

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Job Objective

• Building and managing strategic relationships for fixed deposit customers, serving as the single point of contact for new business as well existing portfolios. Manage the funds of HNI (high net worth) customers.
• Understanding the key trends related to the client's industry or domain and providing value-added solutions / suggestions to the client.
• Demonstrating an understanding of the client’s domain of activity and responding to the customer’s high priority needs for service and support.

Duties and Responsibilities

• To drive the deposit mobilization arm of the business.
• Develop and implement a business plan for identified target markets with identified volumes to drive high volumes of new deposits to the company.
• Develop and implement a business development plan to improve the deposit mobilization and retention of deposit and also manage withdrawal attrition.
• Develop and maintain relationships with corporate clients and individual depositors
• Build new relationships with existing customers and new customers
• Ensure fixed deposit account opening form is duly completed and registered.
• Advice client of deposit status.
• Innovate and develop attractive value-added deposit products together with the Business Development to achieve the overall deposit targets.
• Innovate and improve ways of rewarding depositors in terms of interest earning on ordinary deposit, and fixed deposits.
• Liaise with Deposit Mobilization Team Lead to ensure that, due diligence is always enforced to meet the requirements of the regulator and also protect the interest of both the depositors and the organization.

Qualification & Experience

• Bachelor's Degree in Banking & Finance, Marketing and any other related course
• 1-2 years minimum experience as deposit mobilization officer

Required Skills & Competencies (technical and soft skills):

• Target and results oriented and willing to take responsibilities
• Possess excellent communication and presentation skills, with a basic level of sophistication in personal interaction and grooming
• Have the ability to initiate and pursue projects approved by management on his initiative
• Confident personality with good analytical and problem-solving skills.

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Job Objective

• To market IBILE MFB’s products with the objective of meeting financial targets while ensuring that customers’ needs are met.

Job Description

• To aggressively market and sell the Bank’s products
• Win new customers for the Bank
• Ensure the retention of existing customers
• Ensure the creation of Risk Assets for the Bank
• Deposit liability mobilization
• Drive the reactivation of inactive and dormant accounts
• Ensure the Bank’s projection and visibility amongst new and existing customers
• Facilitate and ensure set targets are met in line with marketing strategy
• Updates job knowledge by participating in educational activities
• Perform other tasks as assigned by Team Lead

Qualification

• HND or B.Sc in Marketing or related discipline.
• Minimum of 2 years and more relevant work experience in as a Relationship Officer/SME Officer in a Microfinance Bank Setting.