Job Vacancies at IpNX Nigeria Limited

Job Summary: 

This role is responsible for ensuring the operational effectiveness of all ipNX products and directing the development and implementation of service fulfillment strategies in line with customer needs and ipNX’s objectives 

Responsibilities: 

• Supervises laying of cables directly in trenches or string it through conduits running through trenches 
• Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE & PVC Duct, Bridge Attachments, crossings (road, drainage,streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF,Site Entrance etc. 
• Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures. 
• Plans and schedules project timelines and milestones using appropriate tools. 
• Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties. 
• Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues. 
• Inspects, approves and signs-off all implementation and as-built-drawings steps and documentation. 
• Optimizes backbone performance and losses by reducing extra cable joints. 
• Manages technical discussion and problem resolutions with vendor and contractor. 
• Submits all progress reports and documentation requirements of the retail business in the project implementation process. 
• Supports the sales and marketing department to complete a sale by verifying ipNX’s infrastructural capability to fulfil customer service installation 
• Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience. 
• Receives and manages service escalations from the Customer Experience and Advocacy unit,communicates the status and remediation plan and follows through till the issue is resolved. 
•   Develops best fit work methodology to ensure that installations are done at minimal cost and that customer satisfaction is achieved. 
• Structures end to end development and delivery approach. 
• Drives continuous improvement to create efficiencies/ improve products/services. 
• Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. 
• Ensures provision of excellent customer service by identifying customer needs, handling customer concerns and fulfilling customer requests in a timely manner. 
• Coordinates customer installation process. 

Qualifications/ Experience: 

• A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience. 
• A Master’s degree in Engineering, Computer Sciences or any other related field (preferred) 
• Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular 
• Experience in Project Management, Engineering and Design,Customer Relationship Management,Logistics and Resources Management,Business Development,Stakeholder Management 

Skills: 

• Analytical Skills 
• Problem Solving Skills 
• Business Intelligence 
• Communication Skills 
• Process Documentation, Improvement,Management 
• Leadership and People Management Skills 
• Problem Solving Skills 

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Responsibilities: 

• Conduct Site surveys for study and planning of new FTTH deployment. 
• Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands. 
• FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting. 
• Prepare detailed FTTH design drawings including duct layouts and cabling layouts. 
• Preparation of BoM for FTTH OSP projects. 
• Preparation of High Level project scope description. 
• Preparation of fiber cabling plan and splice plans for FTTH projects. 
• Review of as-built drawings with FTTH roll-out team to ensure conformity with original design. 
• Planning and site selection of Central Offices (CO) 
• Design of Central Offices’ civil and fiber infrastructure 
• Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors. 
• Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings. 
• Conduct joint surveys with project team to resolve variation and change in scope issues. 
• Revise designs and BOMs and send in the documents for variation or scope change approval. 
• Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit). 
• Accuracy of Bill of Materials within tolerance limits. 
• The percentage of time site surveys are done within schedule without un-necessary re-visits. 
• Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead) 
• Accuracy of Fibre Splice Plans 

Qualifications and Experience: 

• HND in Electrical/Electronics/Computer Engineering/Computer Science, Information Systems.However, field experience for Non- science or engineering backgrounds can be considered. 
• Experience using CAD (Autocad, Visio) and Microsoft office software. 
• Excellent communication skill. 
• Analytical and problem solving skills. 
• Prioritizing work. 
• Generating & maintaining accurate records. 
• Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting. 
• Ability to use fibre tools e.g optical power metre,light source and OTDR 

go to method of application »

Responsibilities: 

• Conduct Site surveys for study and planning of new FTTH deployment. 
• Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands. 
• FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting. 
• Prepare detailed FTTH design drawings including duct layouts and cabling layouts. 
• Preparation of BoM for FTTH OSP projects. 
• Preparation of High Level project scope description. 
• Preparation of fiber cabling plan and splice plans for FTTH projects. 
• Review of as-built drawings with FTTH roll-out team to ensure conformity with original design. 
• Planning and site selection of Central Offices (CO) 
• Design of Central Offices’ civil and fiber infrastructure 
• Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors. 
• Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings. 
• Conduct joint surveys with project team to resolve variation and change in scope issues. 
• Revise designs and BOMs and send in the documents for variation or scope change approval. 
• Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit). 
• Accuracy of Bill of Materials within tolerance limits. 
• The percentage of time site surveys are done within schedule without un-necessary re-visits. 
• Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead) 
• Accuracy of Fibre Splice Plans 

Qualifications and Experience: 

• HND in Electrical/Electronics/Computer Engineering/Computer Science, Information Systems.However, field experience for Non- science or engineering backgrounds can be considered. 
• Experience using CAD (Autocad, Visio) and Microsoft office software. 
• Excellent communication skill. 
• Analytical and problem solving skills. 
• Prioritizing work. 
• Generating & maintaining accurate records. 
• Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting. 
• Ability to use fibre tools e.g optical power metre,light source and OTDR 

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Job Summary: 

The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance. 

Responsibilities: 

• Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe. 
• Retail Customers: Restore service failures within 12 hours of its occurrence. 
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents. 
• Proactively identify, plan and execute preventive maintenance action on the fibre network. 
• Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit. 
• Ensure weekly support status reports are done and submitted timely for review 
• Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report. 

Qualifications/Experience: 

• University Degree in Telecoms, Engineering or Applied Sciences. 
• At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance. 
• Experience in civil works supervision & quality control. 
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies. 
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project. 
• User experience for Visio/AutoCAD/GIS tools is desired. 
• Excellent communication skills. 
• Ability to solve complex problems in the shortest available time using honed analytical skills. 
• Good interpersonal skills with customers, vendors, team members and local community. 
• Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure. 
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance. 
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs. 
• Capable of understanding fibre network architectures, designs & splice plans. 
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner. 
• Familiarity with the requirements of Health & Safety legislation in Nigeria.