Jobs at Ascentech Services Limited

Job Overview

• The Business Manager will play a pivotal role in overseeing day-to-day operations, implementing strategic initiatives, and fostering a positive and productive work environment.
• The ideal candidate will have a strong business acumen, leadership skills, and the ability to collaborate across departments to drive organizational success.

Responsibilities
Operational Management:

• Oversee and optimize day-to-day operations to ensure efficiency and effectiveness.
• Develop and implement operational policies and procedures.
• Monitor key performance indicators (KPIs) and implement improvements as needed.

Financial Management:

• Prepare and manage budgets, financial forecasts, and financial reports.
• Monitor financial performance and identify opportunities for cost savings and revenue growth.
• Collaborate with finance team to ensure accurate financial record-keeping.

Strategic Planning:

• Contribute to the development and execution of the company's strategic plan.
• Identify growth opportunities and market trends to drive business development.
• Collaborate with senior management in strategic decision-making processes.

Client and Stakeholder Relations:

• Build and maintain positive relationships with clients, partners, and stakeholders.
• Address client concerns and ensure a high level of customer satisfaction.
• Represent the company at industry events and conferences.

Compliance and Risk Management:

• Ensure compliance with industry regulations and company policies.
• Identify and mitigate potential risks to the business.
• Implement and monitor internal controls to safeguard company assets.

Qualifications

• Bachelor's Degree in Business Administration, Management, or a related field. MBA is a plus.
• Must have 5-9 years experience.
• Proven experience in business management or a related role.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Exceptional communication and negotiation skills.
• Proficient in Microsoft Office and business management software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Results-driven and detail-oriented.
• Aesthetics experience.

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Job Description

• Receive and attend to e-mails, telephone, social media from customers for all inquiries on complaints, enquiries, products and services etc.
• Actively market all products in the company portfolio.
• Ensure active & customer engagement to identify issues.
• Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
• Ensure optimal utilization of all resources, tools and resolve all issues.
• Record enquiries, complaints, comments etc. for resolution and audit purposes
• Upload documents of customers for effective online document management
• Analyze all issues and recommend alternative solutions to ensure effective resolution within TAT.
• Escalate all issues using the appropriate escalation channels if required.
• Maintain the use of good grammatical construction and composition when responding to e-mails

Requirement Skills

• Minimum of Bachelor's Degree or its equivalent in a reputable University or Polytechnic
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Strong attention to detail, result-oriented and creative skills.
• Be creative while working within difficult constraints.
• Problem-Solving skills with excellent written and oral communication skills.

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Responsibilities

• Supervising material orders and dispatching in order to ensure rational use.
• Receiving orders and deliveries, identifying potential disparities against cargo manifest or others and reporting them, and stores materials in accordance with the system in force, in order to ensure continuous availability. It includes:
• Ensuring good storage conditions of all medical items in the pharmacy in accordance with pharmaceutical standards in order to ensure continuous availability.
• Ensuring correct fill in entries on the stock cards and software.
• Carrying out or participating in regular inventories including EPREP stock.
• Following up stock levels with regards to alarms thresholds, stock out, expiry dates and drugs to expire in the following 6 months.
• Preparing orders of the different consumption units (departments, wards, others), ensuring proper packaging and dispatching and reporting any anomalies or changes in consumption patterns to the Pharmacy Supervisor. Informing Pharmacy Supervisor as soon as stock reaches alert limit.
• Controlling warehouse facilities in order to ensure materials are kept in good keeping conditions, it includes:
• e.g. Monitoring temperature in the warehouse and ensuring that products requiring cold chain are suitably stored and transports received, stored, and prepared and transported appropriately according to MSF Supply and Cold Chain protocols.
• Ensuring cleanliness of premises (stock pharmacy) and in close collaboration with the logistics department, maintaining refrigerating equipment.
• Controlling warehouse limited access to authorized personnel and ensuring doors and other exits are secured. Immediately informing the line manager of any problems arising in the course of the work, particularly with regards to damage, loss, attempted break-ins or theft in the warehouse.
• Ensuring that items to be quarantined (on-going quality alerts) or to be placed in quarantine zone (batch recalls, expired or damaged items) are removed from the stock and safely locked.
• Following up stock levels with regards to alarms thresholds, stock out, expiry dates and drugs to expire in the following 6 months. Preparing reports and passing it to the supervisor.

Requirements

• Interested candidates should possess an HND / B.Sc Degree
• 3-5 years of Warehousing/store management experience in a pharmaceutical company.
• Have a working knowledge of store control, inventory control and related duties.
• Have good knowledge of receiving and dispatching of goods.
• Good reasoning skills; communication skills; multi-tasking skills and organizational skills

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Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• BSc / HND in relevant fields
• 5 years+ experience as a Customer Service Manager in healthcare or aesthetics sector.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation