Jobs at Mantrac Nigeria Ltd

Job Summary 

• Develop and rebuild relationship (Customer Relationship Management - CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Responsibilities

• Contact customers to present multibrand parts and services and answer all technical and commercial inquiries
• Inform customers by phone about new product offerings
• Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
• Become proficient in understanding the various multibrand offering
• Present relevant technical publications as appropriate, to customers and explain benefits / advantages of the multibrand products, with comparison to OEM and OE products
• Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action
• Follow up on opportunities and quotes to maximise sales and results
• Work with all internal parties concerned with multibrand to identify and product customer focused solutions
• Assist with the solution and resolution of customer complaints raised
• Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (Salesforce)
• Ensure there are no overdue debt on customers’ parts and service account.
• Keep good control of customer list and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
• Perform any other related duties as required by product support sales management

Requirements

• B.Sc Engineering or equivalent.
• At least 2 years experience in the industry (sales, marketing & technical experience).
• Good written and spoken English. Interpersonal and communication skills.
• Leadership skills and ability to take initiative.
• Good analytical and computer skills.
• Having good selling skills is an advantage.

Contacts:

• Staff and Management of Mantrac, Delta & Jaytrac
• External Customers

Environment:

• Financial Impact:
• See annual work plan.
• Hazards:
• Risk of accidents due to extensive travelling by road and exposure to customer site / workshop conditions.

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Summary of Responsibilities

• To sell construction equipment, create sales opportunities within his assigned targeted list of customers and to meet company’s objectives and customer satisfaction.
• Targeted list of customers include all construction contractors (local and international) in Nigeria.

Main Functions

• Prospects for new customers who might be interested in company products.
• Visit customers to present Mantrac/Unatrac products and answers all technical and commercial enquiries, complies information on customers’ pending, current and future needs/deals and report on them.
• Participate in quotation preparation, tender documents, if any, study and propose terms of payment as requested.
• Investigates market situation of competitive products, prices and commercial terms and reports in writing.
• Assist in solving any customer’s problems.
• Maintain adequate coverage on all Governmental authorities-where sales leads could be obtained on awarded projects.
• Assists in the process of developing the local sales reps in the following areas:
• Ensures that the sales control system is properly functioning, enforced (e.g weekly plan, call reports, customer profiles, pending deals, competitive information, customer lists, pass and lost sales reports).
• Develop both the technical and sales capability of the local sales reps.
• Provides the “coaching” when needed for local sales reps in critical situations and/or upon closing a deal.
• Perform any other related duties as required.

Relevant Information

• B.Sc / B.Eng / HND in Engineering.
• Minimum of 6 years’ Sales experience. Experience in an Engineering / Construction and Material Handling Equipment company will be an added advantage.
• Ability to drive with a valid drivers’ license.
• Ability to manage and lead large sales force.

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Job Summary

• Responsible for achieving or exceeding agreed sales targets for the Company’s range of Machines/Lift Truck products within Nigeria Territory.

Responsibilities

• Obtain orders that meet or exceed agreed targets and negotiate equipment sales into high valued projects.
• Ensure that full payments are received for all units sold while all necessary sales documents are adequately prepared.
• Arrange visits to existing and prospective customers to ensure maximum coverage of the territory.
• Aggressively promote the company’s products within the catchment area and win more prospects there from.
• Provide product related technical assistance and advice to customers and prospects.
• Obtain and communicate information relating to the market and competition as appropriate.
• Maintain good corporate reputation and effective communication between our clients/customers and MNL Management.
• Perform any other related duties as may be required.

Requirements

• B.Sc./B.Eng / HND in Engineering.
• Minimum of 3 years’ Sales experience.
• Experience in an Engineering / Construction and Material Handling Equipment company will be an added advantage.
• Ability to drive with a valid driver’s license.