Available Jobs at FairMoney

About the Role:

We are looking to hire a Key Accounts Manager to join our Sales team. To do well in this role, the successful hire will need to have a very fine eye for sales, and Customer relationship. Below are the roles and responsibilities but not limited to:

Role and responsibilities:

• He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels) and developing & deploring strategies to increase sales revenue.
• Engaging with portfolio of merchants to introduce them to our products.
• Onboard and retain the merchants and nurture those key relationships over time.
• Being able to help the merchant resolve issues / complaints on the spot or escalate to customer support when necessary.
• Coordinating pre-sales and post-sales follow up
• Hit target quotas for set KPIs (Transaction value, volume, and revenue).
• To achieve their daily, weekly, and monthly target of transactions
• To reactivate the inactive accounts by calling, and visiting them
• Monitoring market trends and providing regular competitor feedback
• Have a good understanding of the business's products or services and be able to advise others about them
• Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners.

Requirements

• A minimum of 3 to 6 years of experience with a proven record as a Key Accounts Manager managing merchants in Banking, Fintech and related Financial Institutions.
• Must have an android phone.
• Ability to self-motivate and manage self.
• Good communication and interpersonal skills.
• Customer orientation and ability to adapt/respond to different characters.

go to method of application »

We are seeking a highly organized and detail-oriented Head of Logistics - Backoffice to lead our Backoffice team in managing Point of Sale (POS) logistics operations. The ideal candidate will have a solid understanding of supply chain management, exceptional leadership skills, and proven analytical skills and capability.

As the Head of Logistics - Backoffice, you will be responsible for overseeing various aspects of POS logistics, including procurement, planning and distribution, sim card management, supplier relationships, reverse logistics, and logistics costs optimization.

Role and responsibilities

Planning and Distribution:

• Formulate comprehensive strategies for the efficient deployment of POS devices to diverse locations while ensuring optimal distribution.
• Collaborate closely with cross-functional teams to ascertain the required quantity of devices, while meticulously tracking inventory levels.
• Maintain vigilant oversight of inventory quantities and adapt distribution plans as necessitated by surpluses or shortages.
• Engage with various teams to identify and implement the most effective methods of ensuring timely deliveries.

Sim Cards Management:

• Exercise meticulous supervision over the sim cards utilized within POS devices, encompassing diligent inventory monitoring, activation management, and necessary deactivation.
• Establish protocols to regulate the utilization of sim cards, mitigating potential issues and ensuring efficient management.
• Ensure that we’re addressing the issues related to network uptime from customers.

Providers Relationship:

• Cultivate robust relationships with external suppliers, fostering strong collaborations.
• Negotiate advantageous terms and favorable agreements with partners to optimize logistical support and performance.
• Proactively address challenges or concerns that arise, working collaboratively to enhance service quality and resolve issues.

Reverse Logistics:

• Develop comprehensive strategies to effectively handle scenarios involving returns, repairs, or replacements of POSs.
• Collaborate closely with relevant teams to assess returned items, determine root causes of defects, and implement corrective measures.
• Maintain meticulous records and adhere to established protocols during the management of returned items.

Logistics Costs Optimization:

• Monitor expenditures associated with logistics operations and identify opportunities for cost reduction while maintaining operational excellence.
• Collaborate with the finance team to develop budgets, establish financial projections, and implement measures to control spending.
• Innovate and propose strategies to enhance the cost-effectiveness of transportation and storage processes.

Team management

• You will manage a diverse team with 10+ people;
• Develop and give feedback in order to improve your team’s performance;
• Set clear goals and OKRs for the entire team, and track their achievements.

Requirements

• Possession of a Bachelor's degree in Business Administration, Engineering, Economics or a related field.
• Proficiency in utilizing Excel to an exceptional degree for data management and complex problem-solving.
• Adeptness in leadership, with the ability to effectively guide and collaborate with diverse individuals.
• Aptitude for analytical thinking and the capacity to navigate intricate challenges with meticulous attention to detail.
• Familiarity with logistics software and tools is advantageous.
• Demonstrated capability to manage multiple subjects and Objectives and Key Results (OKRs) concurrently.
• Proficiency in negotiation and communication skills, particularly when engaging with suppliers and stakeholders.
• Adept financial acumen and the ability to identify opportunities for cost reduction.
• Demonstrated ability to thrive in a dynamic and fast-paced environment, meeting deadlines and achieving OKRs with consistency.