Head of Logistics (Backoffice) at FairMoney

We are seeking a highly organized and detail-oriented Head of Logistics - Backoffice to lead our Backoffice team in managing Point of Sale (POS) logistics operations. The ideal candidate will have a solid understanding of supply chain management, exceptional leadership skills, and proven analytical skills and capability.

As the Head of Logistics - Backoffice, you will be responsible for overseeing various aspects of POS logistics, including procurement, planning and distribution, sim card management, supplier relationships, reverse logistics, and logistics costs optimization.

Role and responsibilities

Planning and Distribution:

• Formulate comprehensive strategies for the efficient deployment of POS devices to diverse locations while ensuring optimal distribution.
• Collaborate closely with cross-functional teams to ascertain the required quantity of devices, while meticulously tracking inventory levels.
• Maintain vigilant oversight of inventory quantities and adapt distribution plans as necessitated by surpluses or shortages.
• Engage with various teams to identify and implement the most effective methods of ensuring timely deliveries.

Sim Cards Management:

• Exercise meticulous supervision over the sim cards utilized within POS devices, encompassing diligent inventory monitoring, activation management, and necessary deactivation.
• Establish protocols to regulate the utilization of sim cards, mitigating potential issues and ensuring efficient management.
• Ensure that we’re addressing the issues related to network uptime from customers.

Providers Relationship:

• Cultivate robust relationships with external suppliers, fostering strong collaborations.
• Negotiate advantageous terms and favorable agreements with partners to optimize logistical support and performance.
• Proactively address challenges or concerns that arise, working collaboratively to enhance service quality and resolve issues.

Reverse Logistics:

• Develop comprehensive strategies to effectively handle scenarios involving returns, repairs, or replacements of POSs.
• Collaborate closely with relevant teams to assess returned items, determine root causes of defects, and implement corrective measures.
• Maintain meticulous records and adhere to established protocols during the management of returned items.

Logistics Costs Optimization:

• Monitor expenditures associated with logistics operations and identify opportunities for cost reduction while maintaining operational excellence.
• Collaborate with the finance team to develop budgets, establish financial projections, and implement measures to control spending.
• Innovate and propose strategies to enhance the cost-effectiveness of transportation and storage processes.

Team management

• You will manage a diverse team with 10+ people;
• Develop and give feedback in order to improve your team’s performance;
• Set clear goals and OKRs for the entire team, and track their achievements.

Requirements

• Possession of a Bachelor's degree in Business Administration, Engineering, Economics or a related field.
• Proficiency in utilizing Excel to an exceptional degree for data management and complex problem-solving.
• Adeptness in leadership, with the ability to effectively guide and collaborate with diverse individuals.
• Aptitude for analytical thinking and the capacity to navigate intricate challenges with meticulous attention to detail.
• Familiarity with logistics software and tools is advantageous.
• Demonstrated capability to manage multiple subjects and Objectives and Key Results (OKRs) concurrently.
• Proficiency in negotiation and communication skills, particularly when engaging with suppliers and stakeholders.
• Adept financial acumen and the ability to identify opportunities for cost reduction.
• Demonstrated ability to thrive in a dynamic and fast-paced environment, meeting deadlines and achieving OKRs with consistency.