Latest Jobs at eHealth Africa (eHA)

Purpose of the Position

• The EOC Administrative Coordinator oversees a variety of administrative and technical services to support activities of the Emergency Operations Center (EOC).
• S/he ensures quality services are rendered at the front desk and points of contact for internal and external stakeholders.

What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as follows:

• Organizes and facilitates meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners, and refreshments for meetings.
• Oversees all secretarial/clerical duties including recording and transcribing minutes of meetings, photocopying, fax, and mailing. Assists in managing all technical equipment (printers, computers, projectors, etc.)
• Responsible for assigning daily tasks and overseeing the maintenance of electronic and Physical copy filing systems, and modifies documents including correspondence, reports, drafts, and emails.
• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.
• Supervises entries, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the EOC. Organizes and maintains electronic and paper filing systems for EOC resources, tools, and materials, including files on the shared drive.
• Ensure general administrative/Technical support to the EOC Office staff and Partners as required are provided.
• Maintains a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, VPN, Email Routing, and HTTP. Investigates, diagnoses, and solves computer software and hardware faults.
• Installs maintains, configures, and troubleshoots telecommunication infrastructure, including VOIP phones, AP’s, WLAN controllers including servers, printers, computers workstations, etc.
• Performs any other duties assigned by Management.
• Provides technical support to troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.

Who You Are

• Bachelor’s Degree from a recognized academic institution in Business Administration, Computer Science, Management or any related field.
• Minimum of five (5) years Technical administrative support experience preferably in an International NGO or an equivalent combination of education and experience.
• Demonstrated knowledge of software and troubleshooting.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess the good problem-solving skills.
• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
• Proficiency working within specialized software utilized in the program.

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Location: Damaturu, Yobe

Purpose of the Position

• The EOC office Manager oversees, plans, and organizes the technical aspects and activities of the EOC. 
• S/he coordinates and performs a wide variety of administrative and technical services to support the activities of the Emergency Operations Center (EOC), and serves as a primary point of the operational and administrative contact for internal and external stakeholders.

What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as follows:

• Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external stakeholders and partners on a range of specified issues.
• Organizes and facilitates meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners and refreshments for meetings
• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.
• Maintain good relationships with stakeholders and manage all their expectations accordingly. 
• Gathers, enters, and/or updates data to maintain EOC employees records and databases, as appropriate; establishes and maintains Performance Management KPIs 
• Maintains all electronic information and EOC resources, tools, and materials, including files on the shared drive.
• Provides general administrative/Technical support to the EOC and Partners as required. 
• Attends and participates in staff meetings, training classes, and supervision.
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who You Are

• Bachelor’s Degree from a college or university in Project Management, Business Administration, Computer Science, or a related field.
• Minimum of four (4) years supervisory experience preferably with a non-profit, non-governmental organization (NGO), or an equivalent combination of education and experience. Significant and advanced experience may substitute for a Master’s degree.
• Minimum of three (3) years Technical administrative support experience preferably in an International NGO or an equivalent combination of education and experience.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Must have knowledge of basic first aid procedures.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Excellent communication skills are required including written, verbal and interpersonal.
• Excellent interpersonal communication skills, organizational skills and great attention to detail.
• Must be able to work as a member of a team and possess good problem-solving skills.
• Good learning ability. Action-oriented and resilient in a fast-paced environment
• English is the spoken and written language. Fluency in local Hausa is an advantage..
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees, and the general public.