Latest Jobs at MTN Nigeria

• Maintain effective corporate relationship with key stakeholders and decision makers in the State, Local Government Areas and community levels to effectively channel the goals and desires of MTN.
• Provide advisory service with regards to Government related issues at the State and Local Government level and maintain a strong ethical relationship between MTN and these relevant institutions, with a view to ensuring long term viability of the business.
• Identify potential government policy, programs, legislations, regulations and plans with possible impact or risks to the business and develop strategies to help mitigate such vulnerabilities. 
• Provide informed opinion on all issues relating to MTN from a State and Local government relations perspective, including new government policies, programs, legislations, regulations and plans etc.
• Manage disputed issues, illegal/multiple taxation and other matters on at States, Local Government and community to eliminate disruptions, minimize costs and negative consequences to the business.
• Maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government at State level to effectively channel the goals and desires of MTN
• Support in enhancing MTN’s profile amongst governmental stakeholders for effective engagement and guarantee access to MTN Management (across all divisions) to such key stakeholders as required.

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

• 3 - 7 years’ experience in an area of community relations; with experience working with others
• Experience working in a medium organization 

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• Drive implementation and delivery of effective change management process that aligns and promotes business vision, mission and objective; links change delivery to the achievement of IT & Business strategy.
• Ensure process compliance from initiation to closure of incidents. 
• Drive the efficiency and effectiveness of the incident management process with resolver teams. 
• Train and coach the Service Desk and first line support to ensure error-free incident categorization and assignments to technical teams.
• Execute the steps to recover services as per the Major Incident (MI) checklist provided for each severity type of major incidents. 
• Responsible for Major Incident report (MIR) updates within the Major Incident recovery with all logs and steps taken by technical team. 
• Ensure that all incidents are resolved within Service Level Agreements/Operational Level Agreements and trigger appropriate technical escalation levels (L2 and L3) while managing incidents to avoid breaches. 
• Reduce Severity 3 and Severity 4 incidents, apply LEAN principle where possible to control the volume of incidents and ensure Year-on-Year number of Severity 3 and Severity 4 trends are on the decline. 
• Conduct regular audits to ensure that relevant CI’s are being tagged by technical team or any other teams closing the incident and produce analytical report on a sampling basis for non-compliant support groups. 
• Convert recurring or unknown issues into problems with an objective of ZERO repeat incident policy.
• Evaluate change requests (RFCs) to assess the impact, risk and benefits to business services in order to avoid unnecessary disruption to business operations.
• Secure authorization from appropriate authority level depending on the type of change which must have been categorized based on the size of the business, anticipated risk of the change, potential financial impacts and the scope of the change.
• Convene, coordinate and facilitate Change Advisory Board (CAB) meetings and maintain a schedule of approved and tentative changes.
• Plan, develop and communicate monthly change schedule forecast/calendar. 
• Coordinate the implementation of all approved changes to ensure adherence to the approved tasks, timeline and communication plan.
• Drive IT change management process to elicit change management requirements for new products, projects and operational requests prior to implementation/go live.
• Lead and act as main support contact for change communication by providing executive summaries, business justifications, representing changes management during projects and demand meetings, Post Implementation Review (PIR) meetings, and eliciting approvals from various groups across the organization.
• Drive and maintain agile change management support practices to ensure seamless delivery of agile solutions 
• Conduct Post Implementation Review for all change requests 
• Track and drive resolution of any negative fallout from change deployment with Major Incident team and all relevant stakeholders 
• Analyze unsuccessful, rolled back changes and changes that failed to meet business objective; document outcome for future reference in the knowledge management system 

Education:

• First degree in Computer Science or an IT equivalent degree
• Practitioner Certificate in ITIL – IT Service Transition

Experience:

• 3 - 7 Years' experience including:
• Experience IT Service Support and Delivery
• Experience in Service Management
• Minimum one (1) year Change Management experience 
• Project management Experience
• Experience working with a range of service providers

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Description

• Manage all aspects of the day-to-day activities of the Finance Operations team.
• Review and take responsibility for Key Financial Controls within all functional areas managed.
• Lead, develop and motivate the Finance Operations team. 
• Promote Finance Policies and work with the business to ensure solutions are always achieved within policy constraints.
• Oversee the Bank Operations Accounting policies and processes to minimise financial risk to the organisation.
• Oversee the statutory interim and annual audits and ensure compliance to IFRS and MTN Group Financial Policies.
• Resolve all statutory audit items (finance) and report monthly on ALL statutory audit items.
• Oversee the preparation of monthly management reporting and analyse the key performance areas.
• Perform Capital Investments Project Management Reporting and Accounting, Financial Accounting, and Accounts Payable functions.
• Manage intercompany transactions and account types to be used to account for intercompany transactions.
• Lead the automation of manual controls, processes and instill best practice.
• Contribute to the strategic and business planning process.
• Undertake any tasks as assigned by the Chief Financial Officer.

Education:

• First degree in Accounting or any related field 
• Professional Accounting qualification (ICAN, ACCA, CIMA, CPA)
• Data Analysis Certification is an added advantage

Experience:

• 6 - 13 Years' experience including:
• Minimum 6 years' experience in Financial Accounting/Management and Business Planning in a competitive multinational entity
• Knowledge and understanding of risk, control and auditing methodologies
• Experience in Fintech (E-commerce, E-payment) banking or Mobile Money industries is an added advantage 
   

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• Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
• Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
• Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR Management and offer pragmatic solution to line management.
• Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies are applied in managing human resources in the division and champion the implementation of new HR policies.
• Facilitate the resolution of grievance, conflict and complex relational issues within assigned Division in line with HR policies and guidelines.
• Work cross functionally with the industrial relations team to advise and support Line managers and supervisors as required on grievance and disciplinary matters within the division.
• Collaborate with the Talent Team and Business to identify, engage and retain talents within the organization and provide input into career development plans for employees.
• Manage departmental level Talent sourcing and acculturation processes in conjunction with the Attraction & Recruitment team to ensure adequate, available talent pipeline and timely resourcing.
• Manage headcount of assigned division to ensure optimal staffing and provide input on business unit restructuring.
• Facilitate senior management road shows for assigned Division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity and retention.
• Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
• Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
• Identify training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Manage exit process in line with HR policies, processes and procedures.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules

Education:

•     A first degree preferably in Social, Human and or Behavioural Sciences
•     Fluent in English
•     A professional qualification of CIPMN, CIPD, SHRM is desirable

Experience:

•     6 – 13 years of experience in an area of specialisation; with experience in supervising/managing others
•     Experience working in a medium to large organization
•     Experience in providing HR services and  HR Administration
•     Experience in Employee Relations would be an added advantage

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• Prepare correspondence and position papers on key regulatory issues with focus on Spectrum, Quality of Service, Spectrum and Interconnection matters.
• Provide legal and regulatory opinion on all issues that impact on MTN from a regulatory perspective, including new legislatures, government policies, etc.
• Follow up with regulatory authorities on submissions and other regulatory issues.
• Assist in ensuring the alignment of business operations and initiatives with appropriate licensing, marketing and legal conditions and requirements.
• Coordinate all reporting activities about regulatory requirements and laws, with a view to ensuring long-term viability of the business.
• Liaise and negotiate with business partners and regulatory authorities in respect of matters pertaining to MTNN’s operations.
• Ensure customer queries are resolved appropriately and in compliance to the MTNN regulatory framework.
• Build and maintain strong relationships with the regulatory agencies and other stakeholders in the telecommunications industry.

Education:

• First degree in Law
• Called to the Nigerian Bar 
• Fluent in English

Experience:

• 3 - 7 years’ experience which includes:
• Minimum of 3 years’ legal experience in a law firm or as in-house counsel in a relevant area of specialization with experience of working in cross-functional teams
• Experience working in a medium-sized organization 

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• Ensure accurate revenue reporting by checking integrity of data from data warehouse and other data source systems.
• Analyze revenue report and follow the revenue trends
• Review billing reports of the prior month to ensure which data to reprocess and escalate unsolved cases to Revenue Assurance.
• Review and analyze Non-Financial info (to be able to prepare reports needed) for support and checking financial information.
• Run and analyze different queries for Revenue analysis. 
• Take ownership of revenue cycle related modules on ERP.
• Provide reports from Data Warehouse (EDW) and other source systems to support revenue accountant activities.
• Conduct monthly data reconciliation between different data source system and follow the material difference till it’s solved if exist.
• Confront network toll ticket files and traffic anomalies and escalate to technology and information systems units for prompt resolution where necessary.
• Ensure efficient optimization of databases/systems and prompt resolution of all reconciling items.
• Monitor and report on key performance indicators in order to meet all month end reporting deadlines.

Education:

• First degree in Computer Science, IT or any related field 
• A professional accounting qualification (ACA, ACCA, CPA, CIMA) will be an added advantage.
• Fluent in English 

Experience:

• 3 - 7 Years' experience including:
• At least 2 years working experience in IS environment.
• Practical knowledge of Computer Programming especially DB, Data warehouse, Business Intelligence, Data Analysis.
• Experience in banking/fintech industry is an added advantage.
• Accounting experience is an added advantage.