Latest Jobs at MTN Nigeria

JOB DESCRIPTION

The Roaming Business Operations Manager shall ensure the leadership and performance for the Roaming Hub in all of the following areas operationally:

• Bayobab positioning as the best Roaming hub provider in Africa and the Middle East.
• Management: provide operational advice, oversight, and coordination with the SM, colleagues, and Bayobab stakeholders internally
• OpCo: Establish and maintain direct relationships to MTN OpCo technical and network teams. 
• Reporting: Creation and presentation of regular reporting about technical operations performance, as well as MTN OpCo and Roaming Partner (“RP”) engagement
• Roaming Partners: Ensure the end-to-end engagement with RPs in terms of coordination, management, and onboarding in Business Operations
• Roaming Testing: IREG, TADIG, & GRQ testing performance, vendor management, and SIM Card Administration
• Roaming VAS: Maintain oversight and reporting over the performance of Traffic Steering, Messaging, BRG, GLR, & VHE Solutions 
• Insourcing: engagement with internal process vendors, e.g. Managed Services and Finance
• Outsourcing: Engagement with external process vendors, e.g. signalling, testing, and RVAS
• Processes: Ensure the end-to-end documentation and understanding of operational processes
• The Roaming Business Operations Manager will be accountable to achieve the following core KPA’s:
• Representation: Technical and contractual representation of the Roaming Hub internally and externally
• Engagement: With OpCo’s, RPs, internal cross-functional stakeholders, and external vendors
• Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas
• Testing: Ensure the planning and reporting of all IR Service Opening & Testing (SOT), as well as any issues with the external vendor
• RVAS: Ensure the planning, performance, and reporting of all IR RVAS, as well as any issues with the external vendors and OpCo’s
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors

Responsibilities:

• The Roaming Business Operations Manager’s responsibilities in this position are to:
• Advise the SM of Roaming Business on all technical and contractual aspects of the Roaming Hub.
• Lead, coach, mentor, and develop direct reports.
• Provide development, coaching, and performance feedback, as well as appraisal to assigned subordinates.   
• Produce, review, and provide regular and on-going Business Operations reporting. 
• Partner with Wholesale, Market Manager, Managed Services, Bayobab stakeholders, and external vendors to ensure optimum smooth and seamless technical and contractual operations of the Roaming Hub.
• Analyse service performance parameters of Business Operations and RPs and use Roaming Hub intel to improve operational performance.
• Output:
• The Roaming Business Operations Manager shall deliver the following output in this position:

Reporting: 

• Ensure that Roaming Business Operations Reports are created and reported up and down the chain
• Ensure proper action plans are in place to correct and exceed operational performance.

Personnel: 

• Conduct regularly scheduled appraisals of all direct reports in terms of IPF (EVP). 
• Involve the SM of Roaming and Bayobab Wholesale Mobility Commercial, as, when, and how prescribed.
• Meetings: Conduct regular Roaming Business Operations to report on performance and set action plans for Testing, and RVAS.

Vendor Management:

• Signalling: Engage with Managed Services and the MTN Bayobab Signalling Hub and to ensure the performance of Roaming Signalling Hub and to provide timely feedback
• RVAS: Engage with Managed Services to manage, plan, and report on RVAS delivery from Mobileum
• Testing: Engage with Managed Services to manage, plan, and report on RVAS delivery from Vendor
• OpCo’s: update Bayobab Roaming Account Management on OpCo engagement monthly.

QUALIFICATIONS

Education:

• Bachelor’s degree in management, Engineering, and/or Telecommunications
• Formal leadership certification training (preferred)
• English: verbal and written proficiency
• French and any other language: an advantage

Experience:

• Leadership experience gained in International Roaming operations, preferably also in a Roaming Hub 
• Experience in commercial contract negotiations, preferably IR Hub Agreements 
• 5 + years’ experience in the leadership and development of teams
• Experienced in creating and conducting presentations in English.
• Experienced in presenting to senior management and executives.
• Experience in engagement with and management of external vendors

Competencies:

• Strong written and verbal communication and presentation skills
• Strong analytical, investigative, problem-solving, and decision-making skills.
• Demonstrated interpersonal, written, and verbal communication skills.
• Excellent influencing skills, in particular with decision-makers.
• End-to-end understanding of mobile roaming operations - both technical and commercial.
• Broad knowledge of roaming billing, network engineering, and roaming operations.

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Description

• Coordinate market opportunity identification via market research and demand assessment activities to ensure effective development and management of highly differentiated broadband value propositions
• Develop and execute plans for sustainable market development 
• Develop comprehensive product requirements/designs and collaborate with the Design team on implementation
• Manage the development process of propositions/offers, products & services, from idea generation to product launch/support to ensure business set targets are met
• Support the business operations divisions and work with cross-functional teams including Project/Demand Management, Design, Revenue Assurance, Quality Assurance, Compliance, Regulatory, Go-To-Market, Business Intelligence teams to launch propositions/offers, products & services
• Drive continuous improvement initiatives and enhanced operational efficiencies including special focus on managing products resulting in creation of product encyclopedia with all product/service features and tariff optimization
• Develop effective partnerships with suppliers and vendors to launch quality products & services and ensure customer satisfaction
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition
• Identify consistently the most effective media to communicate the MTN Brand in the marketplace
• Collaborate with complementary value-added service providers to co-create differentiated propositions that address customers’ needs effectively 
• Drive the adoption of new growth opportunities for the business within the market
• Oversee the initiation and management of go-to-market activities targeted at identified market segments
• Design and carry out periodic enhancements of customer journeys for each existing and new product
• Create awareness for existing and new broadband products by leveraging on traditional and new communications media
• Define campaign objectives for each new product and enhancement initiatives
• Determine the best marketing campaigns, channels, sales strategies and pricing models to ensure sustainable success for MTN broadband products
• Evaluate the financial viability of existing and new products and segments based on historical and projected product uptake, revenues, operating costs and capital costs
• Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
• Review market intelligence and competitor insight, develop approaches for penetrating the markets, identifying constraints, challenges and trade-offs of the go-to-market approaches
• Monitor and review on product profitability and market segment performance trends
• Partner with MTNN’s Ecosystem Value-Added Service (VAS) Partners to deliver business value 
• Develop the framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Market Development Unit

Education:

• First degree in Economics/Business Administration/Other relevant commercial disciplines preferred
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
• Market development experience of 3 years or more, preferably in telecoms industry
• Coordinated multiple projects with internal and external stakeholders 
• Worked across diverse cultures and geographies advantageous
   

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Division: Sales & Distribution

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
• Trade Partner and Sub – Trade Partner  Environments
• Walk-in-Centers
• Mobile Lite 
• Connect Stores and Connect Points
• Other Sim Registration Agents
• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English 

Experience:

• 3-7 years’ work experience comprising:
• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage
   

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Description

• Provide leadership to the enterprise business unit team in the region.
• Ensure the achievement of the revenue, fixed, mobile and ICT revenue targets in the assigned region.
• Support the regional engine room - a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTN Business strategic partnership with S&D and CR to leverage existing MTN Branded stores for sale of EB products and solutions.
• Responsible for the regional OPEX and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Execute strategies and plans for enterprise business in the region for sustainable growth and development including ‘go-to-market’ plans for the full bouquet of MTN Business products and solutions.
• Ensure the achievement of revenue and sales target for both mobile and fixed in the region, in line with network capacity while driving increased contribution of fixed revenue to total regional performance.
• Liaise with enterprise marketing team to ensure all-time device availability
• Monthly, quarterly and yearly stock forecast for the region, across channels.
• Develop best-in-class processes and procedures for effective day-to-day sales operations which support the sale of enterprise solutions to corporate and SME customers.
• Manage the sales pay plan to ensure alignment of rewards with the targets and objectives that have been set, creating clear incentives and rewards for excellent performance. 
• Provide systems engineering support for developing enterprise solutions as part of the sales proposal
• Manage the end-to-end order management process, liaising with Customer Enablement and agreeing allocation of responsibilities
• Manage the CRM and integrated channel management operations on behalf of Enterprise Business. 
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded. 
• Manage pre-sales support using standard templates and procedures for proposal writing, contract management and sales governance.
• Provide customer service and support on a bespoke basis to selected corporate accounts, with the service managers becoming active members of the virtual account teams under the matrix leadership of account managers.
• Partner effectively with MTN Business critical high value enterprise customers to enhance MTN Business Corporate Brand
• Support the sale of complex communications solutions in large corporate customer organizations (consultative-based selling) by developing effective counterpart relationships.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify sales training and development needs and manage skills enhancement programs for the virtual sales team to ensure enterprise sales targets are fully met.
• Manage labor relations issues (e.g. disciplinary hearings) together with Human Resources. 

Education:

• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• Possession of a post graduate degree maybe an added advantage
• Fluent in English

Experience:

• 9 - 17 years’ experience which includes:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• Sales and Marketing  experience in an FMCG environment & Services industry
• Telecoms experience would be an added advantage

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Mission:

• Develop and coordinate the execution of marketing strategies to unlock value and drive growth in the Youth Segment.
• Responsible for driving the end-to-end definition of the core proposition (product and pricing), promotion, route to market, campaign, and communication strategies of the Youth Segment to fit with MTNN overall objectives.

Description:

• Responsible for the revenue, acquisition, retention, and growth of the youth segment within the company.
• Develop strategic and tactical initiatives to drive the growth of MTN's volume and value share within the youth segment.
• Take the lead in the execution of initiatives targeted at driving the growth of MTN's value and volume share within the segment.
• Take charge of the company’s strategy for youth acquisition and oversee execution across all functions to achieve the company’s objectives.
• Anticipate market trends and drive product strategy, process improvement, and cost containment for the segment.
• Ensure the periodic development and update of the behavioral and demographic profiles of the youth segments within the telecommunications landscape.
• Work with the research team to continually acquire intelligence on the preferences and behavioral patterns of youths within the Nigerian operating environment.
• Develop and execute promotional campaigns targeted at MTN’s youth segment aimed at the acquisition of new customers, growth, and stimulation of usage among existing customers.
• Customize and differentiate MTNN youth and teen products and services in the market.
• Design a customer lifecycle extension plan to take advantage of market opportunities within the youth segment.
• Take the lead and work with the relevant marketing divisions and units to ensure a successful product launch.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Prepare and share periodic activity and performance reports for the attention of the GM, Segments and Devices.
• Perform any other duties as assigned by the GM, Segments and Devices.
• Identify learning and development needs and manage skills enhancement programs for the youth and teen segment teams to ensure the set objectives of the business are delivered.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Marketing, Social Science or Engineering discipline
• Fluent in English and the language of the country is preferable.

Experience:

• 9–17 years of working experience, comprising:
• Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry.
• 4-6 years of segment management experience.
• 4 years’ experience in telecoms marketing, strategy development, and implementation.
• Relevant experience in advertising material production and management.
   

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Description

• Provide governance for all managed service vendors/Towerco in the region across different technologies supported.
• Manage activities of CSEs and ensure smooth operations in the region
• Act as high-level support for resolution and closure of critical service performance issues. 
• Problem management to eliminate repetitive failures and guarantee QoS 
• Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) 
• Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.
• Govern ATP process and ensure all changes on enterprise network are captured on the database.
• Provide business intelligence using data analytics from field, vendor, and Performance reports.
• Review and verify all reports submitted by Vendors/Towerco on a weekly basis.
• Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
• Review and verify all proforma invoices submitted by vendors/Towerco 
• Co-ordinate regional change request management and provide relevant information to all stakeholders. 

Education:

• First degree in Engineering or Science related discipline
• Numerical/data analysis skills 

Experience:

• 3-7 years of experience which includes;
• Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field 
• Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
• Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.
• Good knowledge of IP and data networks, and performance KPIs

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Mission:

• To direct enterprise sales efforts for allocated strategic accounts within the framework of agreed account development plans that meet operational targets for revenues, profitability, and customer satisfaction.
• Manage a group of selected and strategic accounts with a prime focus on increasing wallet share.

Description:

• Review market and internal conditions, provide professional input, and contribute to the development of strategies for enterprise sales, demonstrating an understanding of MTNN business strategies and the needs of the customer.
• Develop detailed plans in support of approved strategies in respect of enterprise business sales, organizing required resources, and monitoring and periodically reporting the progress of plans.
• Demonstrate the compelling value proposition of MTN Enterprise Business to corporate entities to enhance opportunities for increased sales.
• Identify and develop a robust pipeline of prospects within the strategic accounts that are systematically qualified, while managing the decision-making process within the account to ensure sales opportunities are closed.
• Responsible for the market development and sales development of key advertisers and agencies in Nigeria.
• Help drive the identification of new opportunities and aggressively seek and secure relationships with new advertisers for MTN’s platform and services.
• Maintain an account development plan (ADP) for each of the allocated accounts, as well as manage the decision-making process within the account to ensure sales opportunities are closed.
• Lead the virtual account team for the horizontal sector of the top 10 top 100+ accounts (corporate and government) to meet targets for profitability and revenues as agreed with GM Enterprise Business Sales.
• Provide a mechanism or system to document and store learning from examples of success in sales of MTN enterprise solutions to customers and leverage it for use with other customers within the horizontal sector.
• Ensure integrated channel management is supported by appropriate systems, such as CRM, and use knowledge management to enhance the professionalism of account management.
• Ensure full integration of quality management processes within all sales activities for the allocated strategic accounts and ensure full compliance with telecommunications license provisions, sector regulations, and competition laws.
• Network and build solid relationships with internal units and relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Ensure the capture of sales data, monitor sales performance and trends, and generate assessment reports and analyses for management review.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify sales training and development needs and manage skills enhancement programs for the virtual sales team to ensure enterprise sales targets are fully met.

Education:

• First degree in any related discipline
• Fluent in English and the language of the country is preferable.
• Postgraduate qualification (MBA, CA, or Masters) is advantageous.

Experience:

• 9–17 years’ experience, including:
• Minimum 6 years of sales experience in the ICT industry focused on the enterprise sector and accounts
• Manager track record of 3 years or more, with at least 3 years in a relevant sector or industry such as Telecoms, ICT, OEM, Enterprise, etc.
• Work experience across diverse cultures and geographies will be advantageous.
• Demonstrated a visible and proven track record of negotiating and managing direct deals.
• Proven track record of closing large ICT, connectivity, or mobile advertising budgets for brands and agency accounts in either online or mobile advertising sales
• Business-oriented and analytical thinking
• Excellent communication skills across verbal, written, and presentation formats and experience presenting to executives
• Knowledge of sales performance reporting
• Proven track record of performance against sales targets

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Mission

• To ensure growth in MTNN’s base in line with the strategic business objectives. 
• To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.

Description

• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
• Review market and channel needs, plan and manage the procurement as well as distribution of SIM cards, ensuring this is in line with approved business forecast
• Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities.
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
• Ensure effective management of customer acquisition and SIM Card Registration within the regions
• Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
• Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
• Propose effective route-to-market options in implementation of all defined strategies for customer retention
• Manage SIM Registration Devices
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules

Education:

• First degree in any related discipline 
• Master’s degree in Sales or Marketing will be an added advantage
• Fluent in English

Experience:

• 6 - 13 years’ work experience comprising:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Relevant experience in customer acquisition and NCC requirements 
• Experience working in a medium to large organization
• Relevant project management experience