Latest Jobs at StreSERT Services Limited

Our client is into the sales and distribution of electrical appliances such as Air Conditioners, Automatic Voltage Stabilizers. The company also offers after-sales services such as Installation, Servicing, and Repairs. 

Currently, there is an open role for a Sales Supervisor. The ideal candidate will develop and manage distribution channels for  Company products, sell, facilitate delivery and ensure the collection of receivables, as well as ensuring the documentation of sales and reports as appropriate

RESPONSIBILITIES :

• Value Chain: To liaise with management to ensure adequate stocks of the required products in the warehouse to meet the need of Customers
• Channel Development: Identify, develop and exploit distribution channels for Company products
• Sales: To sell company products and achieve Business Plan targets
• GREE Exclusive Club: To manage relationship with members of the Club providing value added services to them as a key part of the value chain
• Customer Service: To manage all customer complaint emanating from trade and refer technical after sales inquiries as appropriate 
• Receivables: To ensure the collection of all receivables 
• Record Keeping: To ensure the documentation of all sales in accordance with the Company’s Financial Control Guidelines
• And carry out any other related duties, as required.  

Key Contacts:

• Retailers
• Installers
• In-Store Customers
• Project Owners / Consultants

Supervision
Sales Executives

Management Routine:

• Call Reports
• Weekly Sales Activity Report
• Monthly Customer Balances

Job Requirements:

• A good first degree from a reputable institution. 
• Working knowledge of Microsoft Excel, Word and PowerPoint  
• 5 years’ post graduation experience in sales and marketing is required
• Experience in Dealer Management (especially in Electric Home Appliances) will be an advantage. 

Additional attributes: 

• Passion for selling
• Self-driven
• Good communication skills
• Customer service orientation
• Must be a licensed driver

Remuneration
Negotiable 

Application
Interested and qualified applicants should send their CVs to recruitment@stresertservices.com using ES-SUP19 as subject before July 15, 2021. Only shortlisted applicants would be contacted

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Our client is an indigenous player in the oil and gas downstream sector. As a result of expansion, the company is currently in need of an IT Administrator.

The holder of this role will be responsible for managing the company’s computer systems, maintaining information systems and networks, upgrading, and installing new hardware and software, and perform troubleshooting. This position is also required to back up data and manage network security.

Key Duties and Responsibilities

1. Computer Network Administration (85%)

• Diagnose hardware and software problems and replace defective components.
• Determine what the organization needs in a network and computer system before it is set up.
• Install all network hardware and software and make needed upgrades and repairs.
• Collect data to evaluate the networks or system’s performance and help make the system work better and faster.
• Add users to a network and assign and update security permissions on the network.
• Train users on proper use of hardware and software.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Maintain an inventory of parts for emergency repairs.
• Coordinate with vendors and with company personnel, to make purchases.
• Maintain logs related to network functions as well as maintenance and repair records.
• Analyze and provide timely solutions to computer and network connectivity issues.
• Configure and maintain all network devices and servers.
• Provide technical assistance, support, and training for end users.
• Develop, document, and implement data backup and disaster recovery procedures.
• Develop and implement IT policies and procedures.
• Ensure adequate network security and protection on all computer and network devices.
• Design and implement efficient end-user feedback and error reporting systems.
• Manage and retrieve data from T&A machines
• Keeping up to date with advancements and best practices in IT administration.

2. Social Media (15%)

• Supervise social media officer.
• Implementation of brand initiatives and strategies online, across the company.
• Work with the media team during live programmes and events.
• Coordinate and implement social media marketing communication projects, with responsibilities that include social media advertising and creating brand awareness online.
• Responsible for website management with regular content updates in line with various marketing campaigns of the company.
• Manage social media pages (Facebook, LinkedIn, Twitter, Instagram etc..) including fan page building, daily monitoring, posting, and content development.
• Stay on top of current search engine news trends SEO practices and emerging items of interest.
• Prepare status reports on social media efforts and success rates.
• Assist with equipment (e.g., teleprompter) during digital video recording sessions.
• Any their duties as may be assigned from time to time.

SKILLS/REQUIREMENTS:

• Bachelor's degree in computer science, information technology, information systems, or similar
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco  certification, etc.
• Minimum of five years’ experience in a similar role.
• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Broad knowledge of all digital marketing channels
• Must be able to think creatively about innovative approaches.

Remuneration

Attractive

Application

Interested and qualified applicants should send their CVs to recruitment@stresertservices.com using FO-6 as subject before July 15, 2021. Only shortlisted applicants would be contacted

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StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Location: Lagos Island

Job Summary

A Customer Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• BSc.  & HND in any Social Sciences courses.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Numeracy and data analytics skills
• Ability to multi-task, prioritize, and manage time effectively
• Age: Not more than 27 years

Salary

Monthly Take Home– N85,000     
Method of Application

Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using the job title as subject of the application before June 25th, 2021.