National Public Health Officer (Lagos) at the International Organization for Migration (IOM)

Context

• Under the overall supervision of the Chief of Mission (COM) in Nigeria and the direct supervision of the Chief Migration Health Officer in Nigeria, and in close collaboration with the Programme Support Unit (PSU) and the Regional Migration Health Specialist, the successful candidate will be responsible for technical support for public health intervention services concerning Migration Health Assessments (HAP) and other programmes implemented by the IOM Migration Health Division in Nigeria.

Core Function / Responsibilities

• Organize, and coordinate public health interventions in the HAP context. Such interventions may include surveillance for infectious diseases, outbreak preparedness and response, health education and promotion, public health services for host communities, liaison with public health institutions and other activities.
• Support the mission to define the level and scope of public health responses in terms of overall and operational objectives. Contribute to the development of IOM Nigeria strategy for Public Health at the country level.
• Facilitate the integration of health assessment activities into the overall migration-related programming of the Country Office through close collaboration with the various units at the Country Office level. Advise IOM colleagues on the link between the Health Assessment Programme with other teams such as Migrant Protection and Assistance (MPA), Labour Migration, Immigration and Border Management (IBM), Displacement Tracking Matrix (DTM), Water, Sanitation, and Hygiene (WASH),
• Provide technical inputs to develop improved systems for regular monitoring and reporting on health project achievements, challenges, and strategic needs. In conjunction with the Migration Health Officer (MHO) / CMHO, assist in implementing and following up these systems.
• Monitor and evaluate the quality of health care provided to IOM beneficiaries and bring to the supervisor issues with compliance to national and IOM global standards.
• Conduct migration health assessment to fulfil the technical requirements of the resettlement countries. Conduct assessments of the health needs of migrants and mobile populations, including priority causes of ill-health; draft plans to address these for submission to the supervisor.
• Identify and propose potential new projects on migration health that could/should be developed. Participate in their writing and development in consultation with the Chief Migration Health Officer.
• Coordinate and facilitate the implementation of IOM’s Migration Health activities with the Ministry of Health and the UN Country Team partners, and work with relevant health authorities in identifying gaps and needs related to the health of migrants.
• Support capacity strengthening of IOM and its partners to address the public health programming in a coordinated way and disseminate relevant guidelines and information materials. Develop training modules and materials, and act as trainer/ facilitator in IOM’s Migration Health training in close coordination with the CMHO.
• Organize systematic collection, processing, and analyses of migration health data. Provide periodic as well as ad-hoc reporting to MHD for MH activities.
• Ensure the confidentiality of the medical information of IOM beneficiaries.
• Perform such other related duties as may be assigned.

Education

• Master’s Degree in a Health-related field (such as Medicine, Health Sciences, Public Health) from an accredited academic institution with two years of relevant professional experience; or
• University Degree in a health-related field (such as Health Sciences, Public Health Administration) from an accredited academic institution with four years of relevant professional experience.
• Licenses to practice in the relevant medical field in Nigeria.

Experience:

• At least four years of professional experience in global public health and migration health-related issues, including in the context of Humanitarian context.
• Professional/formal training in epidemiology, Monitoring & Evaluation, Reproductive Health, or medical statistics is highly desirable.
• Experience in project development and management, training, and capacity building.
• Ability to coordinate multidisciplinary teams and establishing and maintaining working relations with senior government officials, UN agencies, NGOs, and Donors, including familiarity with the humanitarian cluster system.
• Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse backgrounds and levels of expertise.
• Demonstrated ability to supervise and direct staff and create a team-oriented environment. Languages: Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Demonstrated ability and willingness to work under challenging areas/situations and drive for results.
• Strong level of analytical skills and computer literacy.
• Excellent and proven Verbal/Written Communication including drafting high-quality concept notes, project proposals, and donor reports.

Required Competencies:

• Behavioural The incumbent is expected to demonstrate the following competencies: Values
• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies - Behavioural Indicators Level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies - Behavioural Indicators Level 2:

• Leadership: provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: work strategically to realize the Organization’s goals and communicates a clear strategic direction.

Others:

• Only candidates residing in the country of the duty station and within commuting distance of the duty station will be considered.
• Appointment will be subject to certification that the candidate is medically fit for appointment, confirmation of all documents, and security clearances.
• Women with the above qualifications are encouraged to apply.

go to method of application »

Context

• Under the overall supervision of the Chief of Mission (COM) in Nigeria and the direct supervision of the Chief Migration Health Officer in Nigeria, and in close collaboration with the Programme Support Unit (PSU) and the Regional Migration Health Specialist, successful candidate will be responsible for technical support for public health intervention services concerning Migration Health Assessments (HAP) and other programmes implemented by the IOM Migration Health Division in Nigeria.

Core Functions / Responsibilities

• Organize, and coordinate public health interventions in the HAP context. Such interventions may include surveillance for infectious diseases, outbreak preparedness and response, health education and promotion, public health services for host communities, liaison with public health institutions and other activities.
• Support the mission to define the level and scope of public health responses in terms of overall and operational objectives. Contribute to the development of IOM Nigeria strategy for Public Health at the country level.
• Facilitate the integration of health assessment activities into the overall migration-related programming of the Country Office through close collaboration with the various units at the Country Office level. Advise IOM colleagues on the link between the Health Assessment Programme with other teams such as Migrant Protection and Assistance (MPA), Labour Migration, Immigration and Border Management (IBM), Displacement Tracking Matrix (DTM), Water, Sanitation, and Hygiene (WASH),
• Provide technical inputs to develop improved systems for regular monitoring and reporting on health project achievements, challenges, and strategic needs. In conjunction with the Migration Health Officer (MHO) / CMHO, assist in implementing and following up these systems.
• Monitor and evaluate the quality of health care provided to IOM beneficiaries and bring to the supervisor issues with compliance to national and IOM global standards.
• Conduct migration health assessment to fulfil the technical requirements of the resettlement countries. Conduct assessments of the health needs of migrants and mobile populations, including priority causes of ill-health; draft plans to address these for submission to the supervisor.
• Identify and propose potential new projects on migration health that could/should be developed. Participate in their writing and development in consultation with the Chief Migration Health Officer.
• Coordinate and facilitate the implementation of IOM’s Migration Health activities with the Ministry of Health and the UN Country Team partners, and work with relevant health authorities in identifying gaps and needs related to the health of migrants.
• Support capacity strengthening of IOM and its partners to address the public health programming in a coordinated way and disseminate relevant guidelines and information materials. Develop training modules and materials, and act as trainer/ facilitator in IOM’s Migration Health training in close coordination with the CMHO.
• Organize systematic collection, processing, and analyses of migration health data. Provide periodic as well as ad-hoc reporting to MHD for MH activities.
• Ensure the confidentiality of the medical information of IOM beneficiaries.
• Perform such other related duties as may be assigned.

Required Qualifications and Experience
Education:

• Master’s Degree in a Health-related field (such as Medicine, Health sciences, Public Health) from an accredited academic institution with two years of relevant professional experience; or
• University Degree in a Health-related field (as Health Sciences, Public Health Administration) from an accredited academic institution with four years of relevant professional experience.
• Licenses to practice in the relevant medical field in Nigeria.

Experience:

• At least four years of professional experience in global public health and migration health-related issues, including in the context of Humanitarian context.
• Professional / formal training in epidemiology, Monitoring & Evaluation, Reproductive Health, or medical statistics is highly desirable.
• Experience in project development and management, training, and capacity building.
• Ability to coordinate multidisciplinary teams and establishing and maintaining working relations with senior government officials, UN agencies, NGOs, and Donors, including familiarity with the humanitarian cluster system.
• Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse backgrounds and levels of expertise.
• Demonstrated ability to supervise and direct staff and create a team-oriented environment.

Skills:

• Demonstrated ability and willingness to work under challenging areas/situations and drive for results.
• Strong level of analytical skills and computer literacy.
• Excellent and proven Verbal/Written Communication including drafting high-quality concept notes, project proposals, and donor reports.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Required Competencies
Behavioural:

The incumbent is expected to demonstrate the following competencies:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies - behavioural indicators level 2:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - behavioural indicators level 2:

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Other:

• Only candidates residing in the country of the duty station and within commuting distance of the duty station will be considered.
  Appointment will be subject to certification that the candidate is medically fit for appointment, confirmation of all documents, and security clearances.
  Women with the above qualifications are encouraged to apply.

go to method of application »

Context
Under the overall supervision of the Chief of Mission (CoM) and Chief Migration Health Officer (CMHO) and the direct supervision of the Migration Health Officer, the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Lagos, Nigeria.:

Core Functions / Responsibilities

• Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling and Data Processing.
• Develop and keep up to date MHAC’s Standard Operating Procedures (SOP’s).
• Supervise and train Medical Assistants in compliance to the MHAC Medical Assistants’ SOPs.
• Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC – including active monitoring of scheduling trends.
• Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.
• Ensure that reception area is well organized and presentable at all times.
• Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.
• Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
• Receive all completed medical deferrals/furtherance, x-rays, and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.
• Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
• Updating MHD information on the country MHD Website.
• Prepare and submit monthly statistics on Health Assessments performed by MHD.
• Prepare correspondence to respond to queries in respect to relevant matters of the MHAC. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
• Prepare purchase request forms for procurement of equipment and working materials for MHD.
• Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs.
• Participate in mobile health assessment missions in the Region to provide IT/Database support. 17. Provide Database/data processing support to the Region and other MHD locations as needs arise.
• Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.
• Perform such other duties as may be assigned.

Requirements
Education:

• University Degree in Computer Science, Information Technology / Management, Social Sciences, Statistics, or related field with at least four years of relevant working experience.

Experience:

• Experience in managing large dynamic teams, with a customer service, IT, or administrative background.
• Certificate in IT/Data entry is an advantage.
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
• In-depth use of MS office applications, data collection and analysis.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Required Competencies
Behavioural:
The incumbent is expected to demonstrate the following competencies:

Values:

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies - Behavioural Indicators Level 2:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies - Behavioural Indicators Level 2:

• Leadership: provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: work strategically to realize the Organization’s goals and communicates a clear strategic direction.

go to method of application »

Job Description
Under the overall supervision of the Chief of Mission (COM) and the direct supervision of the Migration Health Officer (MHO) Lagos, the incumbent will be responsible for providing customer support duties including:

• Managing complaints
• Conducting surveys, collecting feedback, attending to customer requests, and providing information on IOM’s migration health services. 

Core Functions / Responsibilities

• Act as a liaison between applicants (customers) and Head of Units and management.
• In collaboration with the Heads of Units collect feedback on a regular basis from applicants as they go through the examination process to understand issues of concern and provide solutions as appropriate.
• Conduct periodic customer surveys with the objective of assessing quality service delivery and support addressing identified gaps as appropriate.
• Ensure questions and concerns from applicants are processed and communicated both verbally and in writing in a timely manner.
• Conduct periodic Quality Compliance and Quality Assurance audits.
• Monitor and resolve questions or concerns via multiple media; the phone, email, online chat or social media and deescalate any issues in a calm manner.
• Escalate complaints or challenges to the Heads of Units or the supervisor when necessary and appropriate. IOM is committed to a diverse and inclusive work environment. Applications are welcome from first- and second-tier candidates, particularly qualified female candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
• Schedule and conduct periodic meetings with the Heads of Units and the supervisor on customer-related issues.
• Monitor adherence to Migration Health Assessment Center (MHAC) guidelines for service delivery and compliance with applicable laws and regulations.
• In coordination with MHAC Managers, facilitate implementation and adherence to ISO 9001: 2015 requirements and any IOM customer-specific requirements.
• As necessary, provide technical and administrative support to the MHAC Managers in identifying and adjusting approaches to compliance with the health assessment processes.
• Maintain and promote the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert MHAC Managers of any non-compliance to SOPs or codes of conduct by IOM staff members or partners
• Demonstrate comprehensive understanding of health assessment processes as well as the ability to remain professional, impartial, and unbiased during all interactions with applicants, colleagues, and partners. Support development and implementation of SOPs as needed.
• Ensure relevant and appropriate information and communication materials are available in the waiting areas/rooms.
• Creation of videos for display at the waiting areas/rooms and FAQs to benefit customers.
• Investigate problems or challenges in view of figuring out what went wrong, how problems might be fixed and how to keep them from happening again.
• Any other duties assigned by the supervisor.

Requirements

Education:

• Bachelor’s degree from an Accredited College or University in a Health Care related field or Public Administration, Marketing, or Business Administration with at least four years of relevant work experience in a Health Care setting.

Experience:

• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
• In-depth use of MS office applications, data collection and manipulation.
• Previous working experience with NGOs or international organizations is an added advantage.

Languages:

• Fluency in English (oral and written) required, working knowledge of the local language.

Skills:

• Knowledge of medical terminology is essential to providing medical support in a healthcare setting.
• Knowledge of procedures used in medical offices, hospitals, and other healthcare facilities.
• Ability to communicate effectively and professionally with applicants and colleagues both verbally and in writing, as well as provide strong documentation.
• Ability to listen actively to comprehend and decode the customers’ message as well as deduce what is implied in the communication.
• Ability to function in a team-oriented environment as well as independently deliver results.

Required Competencies
Behavioural:

• The incumbent is expected to demonstrate the following competencies:

Values:

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency - maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism - demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – Behavioural Indicators Level 2:

• Teamwork - develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability - takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication - encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies - Behavioural Indicators Level 2:

• Leadership - provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: work strategically to realize the Organization’s goals and communicate a clear strategic direction.

Others:

• Only candidates residing in the country of the duty station and within commuting distance of the duty station will be considered.
• Appointment will be subject to certification that the candidate is medically fit for appointment, confirmation of all documents, and security clearances.
• Women with the above qualifications are encouraged to apply.