Latest Jobs at IpNX Nigeria Limited

Purpose

• Provide first-level off-site technical support for all ipNX services, ensuring excellent customer service and satisfaction.

Key Responsibilities

• Incident Management (First Call Resolution)
• Manage service request life-cycle
• Monitor and escalate based on SLAs
• Proactively monitor ipNX network elements
• Ensure timely resolution of customer inquiries and faults
• Follow up on unresolved complaints and open tickets

Key Activities

• Receive, log, and take ownership of service requests and faults
• Respond to inquiries via email, phone, or web calls
• Coordinate with other teams to resolve customer issues
• Monitor network elements and respond to inbound calls and emails
• Identify and alert supervisor of trends in customer calls
• Follow up on open tickets and provide timely updates to clients
• Prepare technical reports and service level reports

Key Competencies
Educational Qualifications & Functional Skills:

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering (2.2 / Upper Credit at minimum)
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, and in-depth knowledge of IP Network
• Excellent business communication skills

Work Experience:

• Hands-on experience with IP Routing, MPLS, QOS, VPN
• Knowledge and experience with network security (IPSec Firewalls)
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development.

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Purpose of the Job

• Primary responsibility for the development and support of the OSS / BSS platform and its integration with other systems and applications.

Key Responsibilities

• Develop and build software and applications.
• Ensure feasibility and usefulness of projects.
• Reporting on project status.

Key Activities:

• Design, develop, and implement APIs and application modules.
• Prepare test plans and perform system acceptance testing.
• Analyze and troubleshoot issues in application support.
• Configure, enhance, and adapt application software.
• Conduct data analysis and develop reports using T-SQL.
• Analyze OSS/BSS enhancement requests and create work plans.
• Develop schedules, time, and cost estimates for projects.
• Prepare routine project status reports and attend technical meetings.

Demonstrate (Key Competencies)
Educational Qualifications & Skills:

• Minimum of 2.1 / Upper Credit Bachelor's Degree in Computer Science or related field.
• Hands-on experience with Perl programming, Linux, Postgres RDBMS, Apache web server.
• Previous experience with Telco OSS/BSS software.

Work Experience:

• Strong skills in PHP, Python, Ruby on Rails, or Java.
• Experience with Telco OSS / BSS software, Freeside, and FreeRadius.
• Proficiency in JavaScript, JQuery, Angular, React, Vue, XML, CSS3.0.
• System integration skills and knowledge of software development life cycle.

Other Requirements:

• Strong team player and mentor.
• Solid problem-solving skills.
• Quick learner with the ability to organize and prioritize multiple projects.
• Effective communication and interpersonal skills