Ongoing Recruitment at Main One Cable Company

Job Description

Join the leading provider of Wholesale and Enterprise connectivity and data center services across the West African region.

Responsibilties

• Troubleshooting and resolution of 1st and 2nd level network related problems
• Respond to and resolve SDH & MW networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on GPON (SOHO) platforms with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
• Complete the projects objectives within timelines
• Interpret, review and implement Metro Ethernet and GPON networks designs from the core network planning team
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that MainOne’s global and metro fiber network documentation is always accurate and up to date.

Qualifications, Skills & Competencies

• Ability to review and execute provisioning requests from Transmission Planning documents
• Ability to troubleshoot, identify root causes and recommend solutions
• Ability to install, commission, implement and configure according to design and specification
• Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
• Good oral and written communication skills
• Teamwork abilities
• Ability to work well under pressure

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Job Description

Join the leading provider of Wholesale and Enterprise connectivity and data center services across the West African region.

Responsisbilities

• Troubleshooting and resolution of 1st and 2nd level network related problems
• Respond to and resolve DWDM & Metro networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on Ciena DWDM Submarine and Metro Network, Huawei SDH platforms with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
• Complete the projects objectives within timelines
• Interpret, review and implement Metro Ethernet and GPON
• networks designs from the core network planning team
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that MainOne’s global and metro fiber network documentation is always accurate and up to date.

Qualifications, Skills and Competencies

• Ability to review and execute provisioning requests from Transmission Planning documents
• Ability to troubleshoot, identify root causes and recommend solutions
• Ability to install, commission, implement and configure according to design and specification
• Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
• Good oral and written communication skills
• Teamwork abilities
• Ability to work well under pressure
• Good knowledge of IP MPLS

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Department: Technical
Job Type: Permanent

Responsibilities

• The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

Other responsibilities:

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies
Qualification:

• B.Sc / HND Electrical / Electronic Engineering or related discipline
• Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment

Skills & Competencies:

• Knowledge of IP devices will be a plus
• Knowledge of Ubiquiti or Ceragon radio
• Strong analytical and problem-solving skills
• Strong Knowledge of DWDM/OTN technology
• Good Knowledge of Huawei OSN series equipment
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments

Demands of the Job

• This is a shift based role
• The successful hire could be required to travel to support other MainOne Operations in other regions in Africa and beyond.

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Location: Fabac, Lagos
Department: Legal
Job Type: Contract

Responsibilities

• The Legal Intern will provide operational legal support to the MainOne group’s businesses across multiple jurisdictions.
• The Legal Intern shall be responsible for advising on commercial transactions, vendor and supplier contracts, compliance matters, company secretarial matters, and risk matters.

Specific Responsibilities are:

• Draft, review, and negotiate a wide variety of commercial legal agreements for the Company’s products and services, inclusive of master services agreements, sales agreements, service level agreements, etc.
• Draft and review legal agreements for the Company’s vendor and supplier transactions including purchase agreements, third-party service agreements, interconnection agreements, professional service agreements, etc.  
• Provide legal advice on corporate and commercial legal matters
• Assist in providing internal advisory services to the business units and departments within the Company
• Assist the compliance functions of the department inclusive of monitoring and maintaining the registers and other records required to be maintained by the Company under the Companies and Allied Matters Act (CAMA), as well as identifying and ensuring compliance with statutory and contractual obligations.
• Assist the Company Secretary with company secretarial functions including providing all necessary secretarial support services in respect of the meetings with the applicable rules and regulations, monitoring the rendering of all statutory returns, and giving notification to the Corporate Affairs Commission as required under CAMA.
• Provide assistance in connection with the contract management process of the department including the keeping of contract records, contractual obligations and terms for the purpose of compliance, required filing, and updates of contractual records   
• Undertaking in-depth research into any aspect of the law in support of the business
• Gather and analyze research data, such as statutes, decisions, legal articles, and documents
• Prepare and draft correspondences, documents, and other relevant files necessary
• Provide all such other administrative and other secretarial duties as directed by the Head Legal, Corporate and Commercial Services.

Qualifications, Skills & Competencies

• LB / BL (2:2)
• 0-2 years relevant work experience (NYSC or Graduate Trainee)
• Good understanding of general and specific Company and commercial law
• Good judgment and strong initiative
• Strong interpersonal skills and a teamwork-oriented attitude
• Proven ability to effectively juggle competing priorities
• Candidate must be able to work under pressure with keen attention to detail
• Excellent organizational skills and possess the ability to interact effectively with other attorneys and staff, diverse in-house client groups, senior executives, and outside personnel
• Strong ability to think strategically, creatively, and innovatively
• High professionalism, self-motivation, efficiency, and results-oriented delivery on short timelines
• Ability to interact effectively with business and technical clients in a fast-paced environment
• Excellent written and oral communication skills.

Demands of the Job

• Ability and willingness to work long hours and meet tight deadlines
• Ability to work with minimum supervision
• Excellent team working ability to ensure smooth operation in the Legal Unit as a whole
• Constant awareness of sensitivity and confidentiality involved in the function
• Good research skill.

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Job Type: Permanent

Responsibilities

• The Manager, Regulatory Services shall be responsible for identifying, managing and fostering long term relationship with relevant regulatory bodies across all of the Group Companies operating jurisdictions (such as NCC, NCA, ARTCI, ANACOM, NPA, DPR, NOTAP, Federal, State and Local authorities e.t.c)

Other responsibilities includes:

• Manage, advise and proffer practical solution to ensure compliance with the Group Companies legal & regulatory requirements and obligations
• Ensure regulatory compliance with the Group Companies licensing conditions, permit obligations, regulatory directives and all other applicable legal and statutory requirements with proactive regulatory liaison and engagements
• Keep abreast and analyze all applicable local and international legislation, regulations, guidelines and regulatory developments in the telecommunication industry impacting on the Group companies business and provide requisite advisory for the sustainability of the business
• Ensure and foster effective governmental, regulatory stakeholder management and engagement to protect and boost the Company’s interest and contribute to discourse and position papers on the telco industry
• Build effective working relationships within the Company and internal stakeholders and between the Company and regulatory stakeholders to support commercial decision making
• Influence policy formulation through submission of constructive legal opinions, position papers and active participation at regulatory forum and meetings in the telecommunication industry
• Represent and advance the Company's interest in domestic and international telco industry organisation meetings
• Collaborate and facilitate cross functional decision-making relating to regulatory activities among the units in the legal department
• Interface with law enforcement agencies concerning issues of security and investigations
• Manage assigned projects to completion
• Coordinate, manage, develop and motivate the team in regulatory and government affairs unit, setting & monitoring clear objectives in line with functional and business goals

Qualifications, Skills & Competencies

• Must have First Degree; LLM is an added advantage
• 8- 10 years Post NYSC experience with a minimum of 5 years in core regulatory and compliance practice
• Thorough understanding of Company and commercial law, Regulatory and compliance practice; telco regulations
• Experience in consumer-facing businesses, capacity sales business plus knowledge of telecom and/or support for sales clients preferred
• Exceptional judgment and strong initiative
• Strong inter-personal skills and a teamwork-oriented attitude
• Proven ability to effectively juggle competing priorities
• Candidate must be able to work under pressure with keen attention to detail
• Excellent organizational skills and possess the ability to interact effectively with other attorneys and staff, diverse inhouse client groups, senior executives, opposing counsel and outside personnel;
• Ability to interact effectively with business and technical clients in a fast-paced environment
• Excellent written and oral communication skill

Demands of the Job

• Good research skills
• Ability and willingness to work long hours and meet tight deadlines
• Excellent team working ability to ensure smooth operation in the team
• Constant awareness of sensitivity and confidentiality involved in the function.

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Department: Commercial
Job Type: Permanent

Responsibilities

• Identify new business opportunities, initiate business development activities, develop and manage key relationships.
• Serve as the lead customer contact for all account management matters (technical and business issues) to ensure customer satisfaction.
• Support Head of Unit to manage and execute business development strategy and implement tactical plans to help meet sales and revenue targets.
• Use existing relationships with partners and customers to generate new business opportunities.
• Build and maintain a strong sales pipeline/account planning.
• Proper analytics, reporting of sales forecast and key account metrics.
• Clearly communicate the progress on sales initiatives to internal stakeholders.
• Collaborate with Marketing and Head of unit to identify product offerings and features beneficial to the assigned territory.
• Assist with customer requests and issue escalations as needed.
• Manage contract milestones for extension and renewal of contracts.
• Keep up to date with the market and provide business intelligence as required.

Qualifications, Skills & Competencies

• Bachelor's Degree in any discipline preferably Business Management or related field.
• Excellent listening and presentation abilities.
• Strong verbal and written communication skills.
• Commercial acumen.
• Market insight and Research skills.
• Analytical thinking and problem solving skills.
• High learning agility and ability to operate effectively in a challenging/fast paced environment.
• Excellent networking skills.

Demands of the Job

• Customer focused mindset.
• Proven credibility and experience as an account manager or key account manager for APAC business.
• Ability to identify, negotiate and close deals.
• Experienced with CRM tool-Salesforce and MS Office.
• Ability to handle multiple account management projects at a time while maintaining sharp attention to details.
• Ability to communicate and influence key stakeholders at all levels.
• Result oriented and team player who has ability to collaborate across multiple functions and stakeholders.
• Ability to travel and meet existing/potential partners.

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Department: Corporate Services & Development
Job Type: Permanent

Responsibilities

• The Information Security Officer will ensure that MainOne Information Security Management systems are up to date and fully operational, thus maintaining and enhancing customer trust.
• The job holder will participate actively in security audits, risk analysis, vulnerability testing and security reviews in MainOne with a particular focus on the MDXi.

Other responsibilities include:

• Track the ISMS Calendar- to ensure all activities are up to date with requisite evidence as detailed by the ISMS Manager.
• Manage the requirements of all information security certification programs and Compliance efforts (e.g., PCI-DSS certification, ISO27001:2013 standard, SOC 2 Audit Assessment, and Data Protection requirements.)
• Ensure the effective review of all Information security alerts and notifications in line with IS Policy.
• Support the delivery of internal Information Security training and general Information security awareness.
• Manage the information security (IS) incident handling and response procedure as may be assigned by the ISMS Manager or Security specialists.
• Manage the Vulnerability Assessment (VAPT) program and Penetration Testing programs for MainOne entities.
• Provide backup support to the IP security specialists in tier 2 and tier 3 security operations to secure the MainOne network by enforcing policies, defining and monitoring access.

Qualifications, Skills & Competencies

• Strong written and verbal skills.
• At least 5 years experience in managing information security programs and 1 year of technical experience in information systems, networks, and/or application security.
• Certification in CCNA, CISSP, CISA, CEH, PECB ISO 27001:2013 Lead Implementer will be an added advantage.
• Strong understanding of a process-driven environment.
• Good understanding of the requirements of ISO 27001 standard, PCI DSS Certification, and SOC 2 audit Criteria.
• Strong analytical, problem-solving, and critical thinking skills in analyzing incidents in the cyber security landscape.
• Candidates working with: Cisco Routers & Switches, operating systems, (e.g. Windows and/or Linux), HR Approved Copy Network Administration, and TCP/IP will have an advantage
• Experience working with: Systems security, Network security, Firewalls, IDS / IPS, vulnerability assessments, incident response.
• General Knowledge of network routing and security protocols and implementations: TCP/IP, SSL, IPSEC VPN, SSL VPN, and VLANs are required.

Demands of the Job

• Availability to work extra hours in times of emergency and specialized project deliverables.
• Ability to understand and manage the pressure of 24x7 security surveillance in a fast-driven environment.
• Ability to work both independently and as part of a team to diagnose, troubleshoot, and resolve Information security incidents, problems and issues.

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Department: Technical
Job Type: Permanent
Number to Hire: 2

Responsibilities

• First point of contact for customers.
• Key resource for driving the Circuit ID change (old to new) implementation process.
• Answer all network support related telephone calls and email acknowledgement.
• Maintain and ensure full compliance with all MainOne NOC processes and procedures.
• Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
• Must have at least 3 years work experience
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
• Industry experience in a customer facing unit/department is preferred.
• Ability to understand of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.
• Ability and willingness to fill in for shift rounds when required.

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Department: Commercial
Job Type: Contract
Slot: 2

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website.
• Run weekly reports on incidents – opportunities and complaints.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• B.Sc / HND in a relevant study with at least 1 year experience..
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage.

Demands of the Job

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours.
• Job requires a lot of patience, and exemplary communication skills.