Jobs at Elvaridah

JOB OVERVIEW

• We are seeking an experienced and strategic People Lead to lead and enhance our people functions.
• This individual will be responsible for managing the full employee life cycle and creating end-to-end processes that align with the company culture and business goals.
• The ideal candidate will have a strong background in leadership, culture management, operations, KPI management, and productivity monitoring.

Leadership and Team Management

• Lead and manage the People Operations team, ensuring alignment with company objectives.
• Mentor, guide, and support the full team to achieve successful outputs and maintain quality control.
• Drive the development and execution of people strategies that support the company’s overall business direction.

Ownership

• Design, implement, and manage end-to-end processes; this will be either People facing, Operations facing or interchangeable.
• Ensure all processes are efficient, compliant, and aligned with company culture and values.
• Continuously evaluate and improve the company’s processes to enhance the employee experience.

Full Employee Life Cycle Management

• Oversee all aspects of the employee life cycle.
• Develop and maintain comprehensive employee experience programs.
• Manage employee relations, performance management, and career development initiatives.

Culture Tracking and Improvement

• Track, monitor, and improve company culture, ensuring it remains a core part of the organization.
• Develop initiatives and programs that promote a positive and inclusive work environment.
• Coordinate culture-related events and activities that engage and motivate employees.

Operations Involvement

• Utilize deep knowledge of operations to support the team and ensure operational excellence.
• Implement and oversee operational policies and procedures to support the People Operations function.
• Collaborate with other departments at all levels to align strategies with business needs.

KPI Management and Productivity Monitoring:

• Develop and manage key performance indicators (KPIs) to measure the effectiveness of People initiatives and processes.
• Monitor productivity levels and implement strategies to enhance employee performance.
• Lead up skilling initiatives to ensure employees have the skills and knowledge required to excel in their roles.

Qualifications

• 5+ years of experience in People Operations and a proven track record of leading teams and/or projects when managing full employee life cycles.
• Strong experience in creating, implementing and coordinating processes.
• Demonstrated ability to track, monitor, and improve People statistics.
• Excellent leadership, operational, and strategic planning skills.
• Strong analytical skills with experience in productivity and work output monitoring.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Professional HR certification is a plus.

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Job Description:

• The Program Coordinator will be responsible for the effective design, implementation, and management of all our training programs.
• This role involves coordinating with facilitators, administering training sessions, managing participant tasks, and engaging with our previous and current training/ cohort communities.
• Additionally, the Program Coordinator will oversee and implement mentorship programs, collect participants data, write participants reports, and source out grant opportunities.

Key Responsibilities:

Program Design and Implementation:

• Participate in the design and implementation of training programs.
• Coordinate with facilitators to ensure training materials are prepared and collected before sessions commence.
• Collaborate with the marketing team to plan and execute training campaigns.

Training Administration:

• Host and facilitate training sessions.
• Achieve seamless onboarding process per program/ initiative to improve participants experience
• Achieve a 90% improvement rate in participants' skills and knowledge post-training.
• Administer quizzes and assessments during training.
• Follow up on assigned tasks for participants and provide necessary support.

Community Engagement:

• Engage with past and present participants from training programs and also ensure a smooth transition of present participants to alumni status.
• Handle routine correspondence, including emails, phone calls, with program participants, and other stakeholders
• Collect and document six impact stories from each cohort community and general community .

Mentorship Program:

• Organize and implement a shecluded mentorship program.
• Design and implement the mentorship program, including selecting and shortlisting mentors.
• Manage the mentor community, assign participants to mentors, and monitor feedback to ensure effective mentorship relationships.

Data Collection and Reporting:

• Collect and analyze data related to program effectiveness and participant progress.
• Write detailed program reports for internal and external stakeholders.

Grant Sourcing and Writing:

• Source grant opportunities that align with our goals and objectives
• Work with the Programs Manager to submit grant proposals as at when due
• Assist in compiling documentation, reports and grant videos for grant/funding applications

Capacity Development:

• Assist in organizing outreach activities, including workshops, seminars, and conferences.
• Assist in designing and delivering capacity-building initiatives for women entrepreneurs.
• Support training sessions and provide resources to enhance participants’ skills and knowledge.
• Assist in organizing outreach activities, including workshops, training, conferences and physical events.

Qualifications:

• At least 8 years of Proven experience in program coordination, preferably in an educational or training setting.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to manage and engage with diverse communities.
• Experience in data collection and report writing.
• Knowledge of grant writing and sourcing funding opportunities.
• Proficiency in using relevant software and tools for program management

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• The Operations Manager will be crucial in overseeing daily operations, managing client relationships, handling prospects, and boosting team productivity. This role is pivotal for steering the company towards its growth objectives. KEY RESPONSIBILITIES

Strategy Development

• Develop and implement operational strategies that align with the company’s growth objectives.
• Analyze market trends and internal data to inform strategic decisions and identify opportunities for expansion and improvement.
• Collaborate with CEO to set and achieve long-term business goals.

Process Creation and Optimization

• Design, document, and standardize operational processes to improve efficiency and effectiveness.
• Continuously review and optimize existing processes to reduce costs and enhance operational performance.
• Implement best practices and innovative solutions to streamline workflows and improve overall productivity.

Process Enforcement

• Ensure adherence to established processes and standards across the organization.
• Monitor and enforce compliance with operational procedures and performance metrics.
• Address and resolve process deviations and ensure corrective actions are implemented.

Client Management

• Oversee client interactions to ensure high levels of satisfaction and service quality.
• Develop and maintain strong relationships with key clients and stakeholders.
• Address and resolve client issues and concerns promptly and effectively.

Business Growth

• Identify and pursue opportunities for business expansion and development.
• Collaborate with the sales and marketing teams to support business development initiatives.
• Analyze financial reports and market conditions to guide strategic growth plans.

Team Management

• Lead, mentor, and develop a high-performing team, ensuring alignment with company objectives.
• Set clear performance expectations and conduct regular evaluations to assess team performance.
• Foster a positive work environment that encourages teamwork, accountability, and professional growth.

 Day-to-Day Business Management

• Oversee daily operations to ensure smooth and efficient functioning of the business.
• Coordinate with various departments to resolve operational issues and ensure seamless execution of tasks.
• Manage budgets, resources, and schedules to meet operational targets.

Productivity and Profitability Increase

• Implement strategies to enhance productivity and operational efficiency.
• Monitor key performance indicators (KPIs) and financial metrics to drive profitability.
• Develop and execute plans to optimize resource utilization and achieve cost savings

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced degree is a plus.
• Proven experience (5+ years) in operations management, preferably in the real estate or a similar industry.
• Strong understanding of operational processes, strategic planning, and business development.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage complex projects, drive process improvements, and achieve business objectives.