Job Openings at Alfred & Victoria Associates

Position Summary

• We are looking for highly motivated and results-driven Sales Development Representatives (SDRs) to join our sales team. SDRs play a crucial role in identifying and generating sales opportunities by connecting with potential customers and qualifying leads. If you have a proven track record in sales development, a strong understanding of sales processes, and a passion for achieving targets, we invite you to apply for this position.

Key Responsibilities

• Prospect and identify potential customers and leads through various channels.
• Qualify leads based on predefined criteria.
• Engage with prospects through phone calls, emails, and other communication methods.
• Set up appointments and demonstrations for the sales team.
• Maintain accurate records of lead interactions in the CRM system.
• Collaborate with the sales team to ensure seamless lead handoff.
• Achieve and exceed monthly and quarterly lead generation targets.
• Stay updated on industry trends and product knowledge.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• Experience: Minimum of 3 years with proven records
• Minimum of 3 years of experience in sales development or a related role.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and negotiation skills.
• Ability to work in a fast-paced and target-driven environment.
• Familiarity with CRM software and lead generation tools.

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Position Summary

• We are seeking a dedicated and customer-oriented individual to join our team as a Customer Success Representative (CSR). The CSR will play a pivotal role in ensuring our customers' satisfaction and success with our products or services.
• This role involves proactive engagement with customers, resolving issues, and identifying opportunities for upselling or cross-selling.
• If you are passionate about delivering exceptional customer experiences and have a track record of building strong customer relationships, we encourage you to apply.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Provide excellent customer support through various channels, including email, phone, and chat.
• Understand customer needs and pain points to address them effectively.
• Collaborate with other teams to ensure timely issue resolution.
• Identify opportunities to upsell or cross-sell products or services.
• Monitor customer accounts and proactively reach out to prevent issues.
• Collect and analyze customer feedback to improve our products or services.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on product knowledge to effectively assist customers.

Qualifications

• Bachelor's Degree or equivalent experience is a plus.
• Minimum of 2 years of experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Attention to detail and organizational skills.
• Proficiency in using customer support software and tools.