Customer Success Representative (CSR) at Alfred & Victoria Associates

Position Summary

• We are seeking a dedicated and customer-oriented individual to join our team as a Customer Success Representative (CSR). The CSR will play a pivotal role in ensuring our customers' satisfaction and success with our products or services.
• This role involves proactive engagement with customers, resolving issues, and identifying opportunities for upselling or cross-selling.
• If you are passionate about delivering exceptional customer experiences and have a track record of building strong customer relationships, we encourage you to apply.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Provide excellent customer support through various channels, including email, phone, and chat.
• Understand customer needs and pain points to address them effectively.
• Collaborate with other teams to ensure timely issue resolution.
• Identify opportunities to upsell or cross-sell products or services.
• Monitor customer accounts and proactively reach out to prevent issues.
• Collect and analyze customer feedback to improve our products or services.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on product knowledge to effectively assist customers.

Qualifications

• Bachelor's Degree or equivalent experience is a plus.
• Minimum of 2 years of experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Attention to detail and organizational skills.
• Proficiency in using customer support software and tools.