Jobs Four Points by Sheraton - Marriott International

Job Number: 22194772
Location: Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Sales & Marketing
Position Type: Non-Management

Position Summary

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

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Job Number: 22196105
Location: Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Loss Prevention & Security
Position Type: Management

Job Summary

• Manages security operations on a daily basis.
• Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.
• Ensures that all areas of the property are safe and secure.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Core Work Activities
Managing Security Operations:

• Assists in the development and implementation of emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Comply with all Corporate Security safety and security management guidelines and procedures.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conduct periodic patrols of entire property and parking areas.
• Recognize success across areas of responsibility.
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Provides means for obtaining necessary medical attention on a timely basis.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Maintain first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.

Leading Security Teams:

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
• Celebrates successes by publicly recognizing the contributions of team members.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service:

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities:

• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Strives to improve service performance.
• Administer property policies fairly and consistently.

Additional Responsibilities:

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Provides guidance in setting health and safety policies and standards.

Candidate Profile
Education and Experience:

• High School Diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

• 2 year Degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

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Job Number: 22196417
Location: Lagos
Schedule: Full-Time
Job Category: Human Resources
Position Type: Management

Job Summary

• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
• Works with property leadership team to identify and address employee and organizational development needs.
• The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
• Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
• Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
• Measures the effectiveness of training to ensure a return on investment.

Core Work Activities
Administering Employee Training Programs:

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness:

• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets:

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets:

• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.

Candidate Profile
Education and Experience:

• 2-year Degree from an accredited University in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year Bachelor's Degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

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Job Number: 22196842
Location: Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Finance & Accounting
Position Type: Management

Job Summary

• Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes.
• Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.

Core Work Activities
Managing Work, Projects, and Policies:

• Coordinates and implements accounting work and projects as assigned.
• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
• Complies with all applicable laws related to fraud and collection procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Balances credit card ledgers.
• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary. 

Maintaining Finance and Accounting Goals:

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Maintains a strong accounting and operational control environment to safeguard assets.
• Completes period end function each period.
• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

Demonstrating and Applying Accounting Knowledge:

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of return check procedures.
• Demonstrates knowledge of the Gross Revenue Report.
• Demonstrates knowledge and proficiency with write off procedures.
• Demonstrates knowledge and proficiency with consolidated deposit procedures.
• Keeps up-to-date technically and applying new knowledge to your job.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Leading Accounting Teams:

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Motivates and provides a work environment where employees are productive.
• Imposes deadlines and delegates tasks.
• Provides an "open door policy" and is highly visible in areas of responsibility.
• Understands how to manage in a culturally diverse work environment.
• Manages the quality process in areas of customer service and employee satisfaction.

Managing and Conducting Human Resources Activities:

• Interviews, selects and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Follows progressive discipline procedures as appropriate.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Additional Responsibilities:

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Demonstrates personal integrity.
• Uses effective listening skills.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict effectively.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Manages time well and possesses strong organizational skills.
• Presents ideas, expectations and information in a concise, well organized way.
• Uses problem solving methodology for decision making and follow up.
• Makes collections calls if necessary.

Candidate Profile
Education and Experience:

• 4 year Bachelor's Degree in Finance and Accounting or related major; no work experience required.