Jobs at Airtel

To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion

KEY ACCOUNTABILITIES

Increase Revenue earning customer net additions – Prepaid & Postpaid

• Identify and formulate state sales strategies to help Drive gross additions
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State

• Meet the Revenue targets for Prepaid and Postpaid in the State
• Focus on revenue growth through Data and Smartphone growth
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand Distribution Width & Depth

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms
• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the State Business area

• Continuously motivating the frontline employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. from engagement survey

SKILLS AND KNOWLEDGE

Qualifications & Functional / Technical Skills

• Bachelor’s degree in Management or related Social Sciences
• Masters in Business Administration would be preferred additional qualification

Relevant Experience

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable

Other requirements (Behavioural etc.)

• Result Orientation
• Great problem-solving skills  Good communications skills
• Good interpersonal skills
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self-starter

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The role will be charged with ensuring Network Security.

Responsibilities:

Ensure Compliance to Airtel Africa Information Security Policy (AAISP) as relates to Network

• Implementation, Compliance and Controls of Networks related AAISP

Partner Management

• To work with Network Managed Services partners to ensure their compliance to AAISP in regard to Airtel Business

Security of Physical Asset

• Airtel network physical assets at MSC locations and data centres, working through Facilities of SCM
• Physical cabling and device security within the core nodes working with MS partners and Networks Core team
• Physical security of assets at sites, working through Operations team and Tower co partners

Requirements/Qualifications

Skills/Knowledge critical to the role:

• Network Security
• Core network
• Charging Nodes
• IP Networks in general
• MPLS

Educational Level & Functional:

Must have:

• Bachelor of Engineering degree in Telecom or Electronics or equivalent
• Certifications in Network security
• Certifications in Cyber security

Working Experience:

Must have:

• A minimum of 10 years or more of work experience in the Telecoms environment
• Must understand telecom NMS and OSS
• Should have experience in GSM and WCDMA domains through telecom experience. LTE experience will be an added advantage
• Should understand Telecom billing and Revenue assurance activities
• Cyber Security
• Network Security

Other Requirements:

• Strong problem solving and decision-making skills
• Ability to draw conclusions from complex technical data
• Strong analytical capabilities and troubleshooting
• Customer knowledge about internal as well as external customers and awareness of their situation and needs.
• General Process knowledge
• Business knowledge - to have knowledge in business and financial awareness to ensure understanding of the implications of revenues